Manager, DevOps Engineering
案例智能是管理，风险和合规 (GRC) 领域的领先 B2B SaaS 公司，帮助组织建立更安全，更负责任的工作场所。我们提供了全面的解决方案，使组织从反应式方法转向主动风险管理。我们的软件可帮助团队报告，管理，调查和预防工作场所风险 - 包括伦理违反行为，欺诈，骚扰，歧视，安全事件以及第三方问题 - 以至他们可以更好地保护他们的人员，文化和业务。支持25多年的领域专业知识，并被财富500强公司信任，Case IQ 已支持管理数百万案例，帮助减轻数十亿美元的金融和声誉风险。角色摘要 我们正在寻找一个 DevOps 工程经理来领导我们的 DevOPS 功能作为平台团队和启用团队的组合，符合团队拓原则，跨四个产品线程。这个职位负责定义和执行现代 DevOops 战略 (≈60%),同时保持实践 (≈40%) 来积极引导工程师和开发团队采用现代实践。德沃普斯组织的目的是实现快速流动，降低产品团队的认知负载，并为交付和运营提供可靠的自助服务平台。德沃普士工程经理将领导3+名全职德沃普思工程师，协调外部德沃普斯特服务提供商，与建筑，开发管理人员，QA/测试自动化和产品管理密切合作，确保德沃普什能力能够扩展，可发现和跨团队采用。人工智能在 IQ 案例上工作的前进方式，AI 是我们构建的一部分。我们寻找可以使用人工智能辅助发展和具有强大的技术判断力的工程师：定义明确的意图和限制，验证输出，保护客户数据，并让人类对生产决策负责。你将帮助建立在发现，设计，实施，测试，可观察性和运营中负责任使用人工智能的实际模式。DevOps 使命 （团队拓展镜头）- 作为平台团队：提供内部自动服务的 DevOps 功能，产品团队可以独立地开发，部署和操作软件安全有效。- 作为启用团队：暂时与产品团组嵌入以帮助他们采纳现代化的 DevOps 行业，消除瓶，一个
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Case IQ is a leading B2B SaaS company in the governance, risk, and compliance (GRC) space, helping organizations build safer, more accountable workplaces. We offer a comprehensive suite of solutions that enable organizations to move from reactive approaches to proactive risk management. Our software helps teams across compliance, HR, legal, and investigations report, manage, investigate, and prevent workplace risk - including ethics violations, fraud, harassment, discrimination, security incidents, and third-party issues - so they can better protect their people, culture, and business.
Backed by over 25 years of domain expertise and trusted by Fortune 500 companies, Case IQ has supported the management of millions of cases and helped mitigate billions in financial and reputational risk.
Role Summary
We are seeking a Manager of DevOps Engineering to lead our DevOps function as a combination of Platform Team and Enabling Team, aligned to Team Topologies principles, across four product lines.
This role is responsible for defining and executing a modern DevOps strategy (≈60%), while remaining hands-on (≈40%) to actively guide engineers and development teams in adopting modern practices. The DevOps organization exists to enable fast flow, reduce cognitive load for product teams, and provide a reliable, self-service platform for delivery and operations.
The Manager of DevOps Engineering will lead 3+ full-time DevOps Engineers and coordinate external DevOps service providers, partnering closely with Architecture, Development Managers, QA/Test Automation, and Product Management to ensure DevOps capabilities are scalable, discoverable, and adopted across teams.
AI-Forward Ways of Working
At Case IQ, AI is part of how we build. We look for engineers who can use AI-assisted development and agentic workflows with strong technical judgment: defining clear intent and constraints, validating outputs, protecting customer data, and keeping humans accountable for production decisions. You will help establish practical patterns for responsible AI use across discovery, design, implementation, testing, observability, and operations.
DevOps Mission (Team Topologies Lens)
- As a Platform Team: Provide internal, self-service DevOps capabilities that product teams can use independently to build, deploy, and operate software safely and efficiently.
- As an Enabling Team: Temporarily embed with product teams to help them adopt modern DevOps practices, remove bottlenecks, and upskill teams—then step back once capabilities are internalized.
This role ensures the organization does not rely on DevOps as a centralized delivery gate but instead uses DevOps to accelerate all teams.
What You'll Do
Platform Leadership & Strategy (≈60%)
- Define and evolve a DevOps Platform strategy that serves four product lines with shared, reusable capabilities
- Establish platform standards and golden paths for:
- CI/CD pipelines and release orchestration
- Infrastructure as Code (IaC)
- Cloud architecture, scalability, and cost management
- Observability, logging, metrics, and alerting
- Secure-by-default environments and pipelines
- Ensure the platform minimizes cognitive load for development teams while enabling autonomy
- Partner with Architecture to align DevOps platform capabilities with long-term technical direction
- Prioritize platform investments based on flow efficiency, reliability, and developer experience
- Maintain a high standard of security awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in all aspects of work.
Enabling Team Leadership (≈40% Hands-On)
- Lead by example through direct technical involvement and coaching
- Temporarily embed DevOps engineers with product teams to:
- Improve deployment pipelines and release safety
- Enable teams to own their services and environments
- Reduce manual steps and DevOps dependencies
- Teach and model modern DevOps practices rather than owning execution indefinitely
- Create documentation, templates, and automation that allow teams to self-serve
Team & Vendor Management
- Manage and develop 3+ full-time DevOps Engineers, emphasizing platform thinking and enablement behaviors
- Direct and coordinate external DevOps service providers, ensuring work aligns with platform and enablement goals
- Set clear expectations that DevOps success is measured by team independence, not ticket throughput
- Foster a culture of continuous improvement, experimentation, and learning
Metrics You'll Own
The Manager of DevOps Engineering owns and drives improvement in the following flow and reliability metrics, aligned to Team Topologies outcomes
- Deployment Frequency (partnering with QA and Test Automation)
- DORA Metrics
- Deployment Frequency
- Lead Time for Changes
- Change Failure Rate
- Mean Time to Recovery (MTTR)
- Change Failure Rate
- Runtime of Updates (deployment and infrastructure update duration)
- Cycle Time to Perform a Release
- Reduction in DevOps-related handoffs and dependencies for product teams
What Success Looks Like
- Product teams deploy independently using shared DevOps platform capabilities
- DevOps engineers spend less time firefighting and more time enabling flow
- DORA and release metrics show sustained improvement across all product lines
- Reduced operational risk and faster recovery from incidents
- DevOps is viewed as a force multiplier, not a bottleneck
Who You Are
- 6+ years of experience in DevOps, SRE, or Platform Engineering
- 3+ years of experience managing or leading engineers
- Strong hands-on experience with modern cloud platforms (AWS, Azure, or GCP)
- Expertise in:
- CI/CD tooling (GitHub Actions, GitLab CI, Jenkins, etc.)
- Infrastructure as Code (Terraform, CloudFormation, Pulumi, etc.)
- Containers and orchestration (Docker, Kubernetes, ECS, etc.)
- Experience supporting multiple product teams or product lines
- Demonstrated success improving delivery speed and reliability through enablement, not centralization
Nice to Haves (Assets)
- Practical experience applying Team Topologies concepts
- Experience building or evolving internal developer platforms
- Background in SaaS or B2B software environments
- Experience managing external vendors or managed service providers
- Strong communication and influence skills across technical and product leadership
Perks and Benefits
- Work remotely within a flexible work environment (our team spans the US and Canada)
- Competitive company-paid benefits plan starting day 1!
- Generous professional development budget
- RRSP/ 401k matching program
- Half-day Fridays in the summer
Selected candidates will be contacted through BambooHR (please check your junk mail).
Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at [hr@caseiq.com](mailto:hr@caseiq.com).