Strategic Operations Lead
关于 Reserv Reserv 是一个创建和培养最先进的 AI 和自动化技术，以提高索赔效率和简单性。由 SaaS 和数字索赔方面的深厚经验的保险技术退伍军人创立，Reserv 是由 Bain Capital 和 Altai Ventures 承担的风险支持，并于2022年5月开始运营。我们专注于自动化高度手工任务来解决长期的问题在索赔中，并为 TPAs,保险技术提供商和调整者制定新的标准。我们有雄心勃勃 （但可实现！）的目标，需要能够在不断发展的环境下工作的人员。如果建立领先的 TPA 和解决索赔角色长期挑战的前景听起来令人兴奋，我们迫不及待地见到你。位置要求候选人必须在符合条件的美国州居住在整个就业时间。我们无法聘请位于加利福尼亚，阿拉斯加，夏威夷，美国领土或美国以外的人员。关于角色战略运营团队坐落于索赔运营，账户管理，产品和财务之间，拥有推动企业对其边际和服务目标的工作。作为 Reserv 的战略运营领导者，你将在推动运营效率和支持整个组织中关键战略倡议方面发挥重要作用。你将负责领导跨功能项目，分析复杂业务挑战，确定改进机会并实施战略和可扩展解决方案来优化绩效。你还将参与收集和解释数据，协调项目执行，确保与公司目标保持一致。工作涵盖了组织，从一系列业务品牌的毛利改善计划到业务运营标准和系统。对于一个快速发展的环境中勃发展，喜欢解决复杂的问题，渴望为创新公司的成长和成功做出贡献的人来说，这个角色是理想的。如果你从战略咨询工作中毕业，可以自己构建案例，并想拥有实施以及推。职责与责任策略运营商：自主战略举措从最终结束到终点，从问题框架到生意变化。在与高级领导合作下定义范围，目标，交付内容和时间表，并在产品上汇集项目团队，
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About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
About the Role
The Strategic Operations team sits between Claims Operations, Account Management, Product, and Finance, and owns the work that moves the business against its margin and service targets.
As a Strategic Operations Lead at Reserv, you will play a critical role in driving operational efficiency and supporting key strategic initiatives across the organization. You will be responsible for leading cross-functional projects, analyzing complex business challenges, identifying opportunities for improvement, and implementing strategic and scalable solutions to optimize performance. You will also be involved in gathering and interpreting data, coordinating project execution, and ensuring alignment with company goals.
The work spans the organization, from gross margin improvement plans for a line of business to the operating standards and systems the business runs on. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is eager to contribute to the growth and success of an innovative company. You will be an excellent fit if you came out of strategy consulting, can build the case yourself, and want to own the implementation as well as the recommendation.
Duties & Responsibilities
Strategic Operator: Own strategic initiatives end to end, from framing the problem through to the change being live in the business. Define scope, objectives, deliverables, and timelines in collaboration with senior leadership, and assemble project teams across product, engineering, claims, and account management.
Data-Driven: Build the quantitative and qualitative case to size both the problem and the opportunity, working across claims, finance, account, and operational data as well as the people closest to the work. Translate what you find into a recommendation leadership can decide on, and defend it when it is challenged.
Leading with Influence: Drive initiatives through senior stakeholders, building the trust that lets you convene them and hold them to a date. Communicate status and trade-offs proactively, make data-driven decisions on resource allocation, and course-correct before a plan slips rather than after.
Results-Oriented: Deliver tangible change rather than recommendations, and manage the work to performance metrics that show whether it is working. Verify the change landed in practice, collect feedback, and carry what you learn into how the next initiative is designed.
- At least 2 years in management consulting, operational transformation, operations management, or strategic planning roles
- Experience running cross-functional work against dates, and communicating it to senior leadership
- Detail-oriented and organized, comfortable carrying several workstreams at once
- Active use of AI tools in your own work, and interest in applying them to operations and analysis
- Claims or insurance experience is helpful here and is not required
- Strong quantitative skills, with comfort building the analysis yourself and working fluently in business intelligence tools (Looker, Tableau, Power BI)
- Bachelor's degree in Business, Finance, Economics, or a related field; MBA or advanced degree preferred
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Originally posted on Himalayas