续费运营专员（EMEA/APJ）
Renewal Operations Specialist (EMEA/APJ)
职位描述：
本职位将负责支持和执行可扩展的流程、系统和分析，以提高客户留存率，降低流失率，并最大化客户终身价值。您将与销售、续约代表、营收运营区域负责人、客户成功团队、财务和产品团队跨职能合作，以确保无缝且可预测的续约体验。以下是更多内容：
- 续约运营支持：支持续约运营策略的执行，包括预测输入、销售漏斗清理和流程改进。
- 流程执行：执行并维护支持各客户细分领域及时、准确和高效续约的工作流程，识别并标记需要改进的缺口或瓶颈。
- 配额与薪酬支持：协助营收运营和财务团队进行数据分析，以支持销售代表和续约代表的续约配额、区域和激励结构决策。
- 系统与工具：支持 Salesforce 和其他 GTM 工具中的自动化和系统改进，帮助构建和维护续约工作流程、报告和警报。
- 分析与报告：构建和维护仪表盘和报告，以跟踪续约表现、流失趋势和预测准确性；为管理层提供洞察。
- 跨职能协作：与客户成功、销售、产品、续约代表、营收运营和财务团队紧密合作，支持续约政策、定价和客户沟通的一致性。
- 同事协作：与续约运营团队成员合作并提供支持，推动问责制、创新和持续改进的文化。
您将为 Omnissa 带来什么？
- 3–5 年在营收运营、销售运营或客户成功运营领域的经验，专注于续约。
- 在 SaaS 或订阅收入业务中支持或构建续约流程的经验。
- 熟悉 Salesforce CRM 及相关营收运营工具（如 CPQ、Gainsight、Clari 等）。
- 强大的分析能力，能够将数据转化为可操作的见解。
- 强大的沟通能力和利益相关者管理能力。
- 在矩阵式组织中跨职能协作的经验。
- 在高增长的 B2B SaaS 环境中工作的经验优先。
- 对 AE、CSM 和专职续约代表的续约责任模型有了解者优先。
该职位位于印度，需要适应 EMEA 时区
查看英文原文
Job Description:
We are Omnissa!
Omnissa is the first AI driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading collaboration tools, unified endpoint management, virtual apps and desktops, digital employee experience, and security & compliance into a seamless, single workspace platform that adapts to how people work. Our platform boosts employee engagement while optimising IT operations, security, and cost.
Guided by our Core Values. Act to Progress, Build Trust, Inspire Innovation, Drive Results, and Delight Customers we are growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?
This role will be responsible for supporting and executing scalable processes, systems, and analytics that drive retention, reduce churn, and maximize customer lifetime value. You will partner cross-functionally with Sales, Renewal Reps, Revenue Operations GEO leads, Customer Success, Finance, and Product to help ensure a seamless and predictable renewal experience. Here's more:
- Renewal Operations Support: Support execution of the renewal operations strategy, including forecasting inputs, pipeline hygiene, and process improvements.
- Process Execution: Execute and maintain workflows that support timely, accurate, and efficient renewals across customer segments, flagging gaps or bottlenecks for improvement.
- Quota & Compensation Support: Assist Revenue Operations and Finance with data and analysis to support renewal quota, territory, and incentive structure decisions for AEs and renewal reps.
- Systems & Tooling: Support automation and system improvements in Salesforce and other GTM tools, helping build and maintain renewal workflows, reports, and alerts.
- Analytics & Reporting: Build and maintain dashboards and reports to track renewal performance, churn trends, and forecast accuracy; surface insights for leadership review.
- Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance to support alignment on renewal policies, pricing, and customer communications.
- Peer Collaboration: Partner with and support renewal operations team members, contributing to a culture of accountability, innovation, and continuous improvement.
What will you bring to Omnissa?
- 8-12 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with a focus on renewals.
- Experience supporting or building renewal processes in a SaaS or recurring revenue business.
- Working knowledge of Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.).
- Strong analytical skills with the ability to translate data into actionable insights.
- Strong communication and stakeholder management skills.
- Experience collaborating cross-functionally in a matrixed organization.
- Experience in a high-growth B2B SaaS environment preferred.
- Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred.
This role is based in India and will need to work EMEA time shift
Originally posted on Himalayas