实施专员 - 人工智能解决方案
Implementation Specialist - AI Solutions
客户配置专家
让我们携手无往不利！
在Circana，我们因对持续学习和成长的热情而充满动力，我们自由地寻求和分享反馈，并在一个灵活、包容工作与个人生活的环境中庆祝每一次胜利。我们是一家致力于促进包容性和归属感的全球公司。我们重视并庆祝每个人带来的独特经历、文化和观点。通过拥抱多样化的背景、技能、专业知识等，我们为员工、客户和社区创造了更强大、更具创新力的环境。在这里，你可以始终如一地展现完整的自我。加入我们这个包容、有奉献精神的团队，一起成为挑战者、承担结果并保持好奇心。Circana自豪地获得Great Place To Work®的认证™。这项备受推崇的奖项完全基于现任员工对在Circana工作体验的评价。
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你将负责什么？
我们正在寻找一位积极主动且注重细节的人员，负责Emiri的客户配置工作，Emiri是我们由Liquid AI驱动的自然语言工具。你将与产品、工程和客户成功团队紧密合作，进行客户配置和部署，并在全球范围内将Emiri扩展到所有Circana行业、市场和数据集。你将在确保配置平台符合技术要求和用户需求方面发挥关键作用。你还将发挥关键作用，指导内部和外部用户完成设置、测试和最佳实践。
职位职责
- 负责Emiri的客户配置和部署
- 理解并支持Emiri的配置依赖项，包括提示模板和设置要求
- 设计UI原型或流程图，并将反馈转化为开发团队可执行的故事或错误报告
- 编写并维护关于配置流程、技巧和“如何做”文档的指导内容，供内部使用
- 与客户成功和客户团队协作，帮助他们理解配置需求，并指导他们进行有效的提示
- 推动问题的根本原因分析，以发现提升配置工具可扩展性和用户友好性的机会
- 指导商业团队了解Liquid AI的配置和功能；支持重要客户的会议和演示
- 在发布前测试新功能或修复，以确保质量和预期行为
查看英文原文
Client Configuration Specialist
Let’s be unstoppable together!
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at
What will you be doing?
We are seeking a driven and detail-oriented individual to own the client configuration of Emiri, our Liquid AI-driven natural language tool. You’ll work closely with product, engineering, and client success teams configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You’ll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users – internally and externally – through setup, testing, and best practices.
Job Responsibilities
- Own client configuration and deployment of Emiri
- Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
- Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
- Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use
- Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
- Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
- Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
- Test new enhancements or fixes prior to release to ensure quality and expected behavior
Requirements
- Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
- Experience in configuration management, technical product operations, or client solutions roles
- Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
- Experience with generative AI tools (e.g., OpenAI, Claude)
- Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
- Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
- Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
- Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
- Working knowledge of JSON and strong attention to structure and formatting (preferred)
- Exposure to low-code/no-code platforms or custom internal tooling (preferred)
- Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
- 5+ years of experience in data analytics and reporting
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location
This position can be located in the following area(s): Greece
Prospective candidates may be asked to consent to background checks (in accordance with local legislation and ourcandidate privacy notice)Your current employer will not be contacted without your permission
Originally posted on Himalayas