区域支持经理, 北欧
Regional Support Manager, Northern Europe
加入 Axon，成为善的力量。
在 Axon，我们的使命是保护生命。我们是探索者，通过我们的设备和云软件生态系统，致力于解决社会最重要的安全与公正问题。就像我们的产品一样，我们更擅长协作。我们以坦诚和关怀的方式交流，从客户、社区和彼此身上寻求多元的视角。
Axon 的工作节奏快、有挑战且意义重大。在这里，你将拥有责任感并推动真正的改变。在一家让你感到重要的公司里，为一项重要的使命努力工作，你将不断成长。
- 汇报对象：区域支持与技术客户经理
- 差旅预期：最高约 40%（国内及北欧地区，通常为低地国家、北欧和波罗的海国家）
- 地点：远程办公，除非需要前往客户现场
你的影响
作为任务支持经理，你将负责推动客户成功和 Axon 产品及解决方案的技术采用，目标是在该地区公共安全及相关领域实现成功的采用和使用。Axon 寻找能够从战术层面工作的专业人士，通过坚持和执行力推动成功采用。
你的日常
- 成为 Axon 生态系统中的专职技术专家，保持对当前和扩展产品部署的深入了解。
- 作为 Axon、客户和任何战略交付合作伙伴之间的技术联络人。
- 跟进所有客户提交的请求。
- 与销售团队合作，支持现有客户。
- 管理工单和退货授权，并与内部团队合作，从问题识别到采用生命周期的全过程。
- 可能需要差旅，最高达 40%，包括国内和国际。
- 协调和安排与现有客户的定期通话。
- 关注客户忠诚度。
- 主动关注客户的业务，提出创新的方法，帮助他们持续通过 Axon 产品取得成功。
- 促进与现有客户平台的集成。
- 安装和调试
你带来的能力
- 熟练的荷兰语和英语书面和口头沟通能力是必需的。
- 专注于管理客户成功采用的战术思维。
- 以使命为导向的心态，高度积极，有执行力。
- 强大的技术基础，包括对以下内容的了解：
- 企业网络，包括 TCP/IP，
查看英文原文
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
- Reporting to: Manager, Regional Support & Technical Account Management
- Travel expectations: up to ~40% (variably in-country and across Northern Europe - typically Benelux, Nordics, and Baltics)
- Location: working remotely unless you are travelling to customer sites
Your Impact
As the Mission Support Manager, you will be tasked with driving customer success and technical adoption of Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.
Your Day to Day
- Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments.
- Serve as a technical liaison between Axon, the customer, and any strategic delivery partners.
- Follow-up on all requests submitted from customers.
- Work with the sales team to support existing customers.
- Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
- Travel may be required, up to 40%, nationally and internationally.
- Coordinate and schedule regular calls with existing customers.
- Focus on customer loyalty
- Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products
- Facilitate integration with existing customer platforms.
- Installation and commissioning
What You’ll Bring
- Fluent Dutch and English written and verbal communication skills is essential.
- Tactically focused on managing customer success adoption.
- Mission driven mentality, highly motivated, with a drive to execute on tasks.
- Strong technical foundation including working knowledge of:
- Enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.
- SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.
- Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.
- Integration patterns, system interoperability, and enterprise application ecosystems.
- Technical troubleshooting across software, networking, configuration, and infrastructure domains.
- The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas.
- The ability to work with all levels in an organization effectively and build strong partnerships.
- Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.).
#LI-Remote
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.