医疗实践虚拟助理
Medical Practice Virtual Assistant
我们正在寻找一位经验丰富、技术敏锐且富有同理心的虚拟医疗实践经理/助理，负责管理一家快速增长的精神科诊所的运营和行政后台。该诊所计划在1月1日进行实体办公室搬迁，同时从Practice Fusion全面迁移至SimplePractice。
理想的候选人应具备强大的运营逻辑能力、EHR数据处理技能，并拥有温暖、得体的沟通风格，能够处理敏感的心理健康场景（包括焦虑患者、儿童监护细节以及紧急风险评估）。
关键职责
EHR迁移与行政运营
- SimplePractice上架：协助配置、构建并维护SimplePractice的后端系统。
- 数据与医疗记录迁移：协调客户档案和临床数据从Practice Fusion及纸质文件向SimplePractice的平稳转移，确保无记录丢失。
- 工具整合：帮助将断开的系统（Updox传真、Converge支付处理、第三方记账）整合到SimplePractice统一的计费和门户生态系统中。
- 迁移物流：支持与1月1日办公室搬迁相关的行政流程，包括更新执业者资质地址、调整电话系统和同步网站信息。
诊所与日程管理
- 日程与安排监督：管理重叠的专业和个人日程，协调持续医学教育（CME）出差安排，并优化日常预约。
- 预先授权与文件处理：处理精神科预先授权，通过EHR协调处方补发流程，并整理电子/上传的文件积压。
- 沟通与邮件分类：管理诊所收到的电子邮件和安全消息，区分紧急临床警报与常规咨询。
患者协调与共情护理
- 患者一线沟通：作为患者和家庭寻求照护的主要、温和的联系人。
- 敏感情境处理：在与焦虑客户互动、处理儿童监护要求和管理青少年行为背景时，展现出情绪稳定和得体的应对方式。
- 风险评估支持：根据既定的诊所流程，快速识别并向上级医生Wakil汇报紧急患者风险信号或临床紧急情况。
查看英文原文
We are seeking an experienced, tech-savvy, and highly empathetic Virtual Medical Practice Manager / Assistant to oversee the operational and administrative backend of a growing psychiatric practice. The practice is preparing for a physical office relocation by January 1st, alongside a complete digital migration from Practice Fusion to SimplePractice.
The ideal candidate brings strong operational logic, EHR data-handling proficiency, and a warm, diplomatic communication style capable of handling sensitive mental health scenarios (including anxious patients, child custody nuances, and urgent risk triage).
Key Responsibilities
EHR Transition & Administrative Operations
- SimplePractice Onboarding: Assist with configuring, building out, and maintaining the backend of SimplePractice.
- Data & Medical Records Migration: Coordinate the smooth transfer of client charts and clinical data from Practice Fusion and paper files to SimplePractice without loss of records.
- Tool Consolidation: Help consolidate disconnected systems (Updox fax, Converge payment processing, third-party bookkeeping) into SimplePractice's unified billing and portal ecosystem.
- Transition Logistics: Support administrative workflows related to the January 1st office move—including updating provider credentialing addresses, adjusting phone systems, and syncing website information.
Practice & Calendar Management
- Calendar & Schedule Oversight: Manage overlapping professional and personal calendars, coordinate continuing medical education (CME) travel schedules, and streamline daily appointments.
- Prior Authorizations & Paperwork: Process psychiatric prior authorizations, coordinate prescription refill workflows via EHR, and organize electronic/uploaded document backlogs.
- Communication & Inbox Triage: Manage incoming practice emails and secure messaging, filtering urgent clinical alerts from routine inquiries.
Patient Coordination & Compassionate Care
- Patient Front-Line Communication: Serve as the primary, gentle point of contact for patients and families seeking care.
- Sensitive Scenario Handling: Demonstrate emotional composure and tact when interacting with anxious clients, navigating child custody desk requirements, and managing adolescent behavioral contexts.
- Risk Assessment Support: Quickly identify and escalate urgent patient risk signals or clinical emergencies to Dr. Wakil following established practice protocols.
Candidate Qualifications & Requirements
- Experience: 4 to 10 years of virtual assistant or practice management experience in a medical setting (psychiatry, mental health, or pediatric experience strongly preferred).
- Technical Proficiency:
- Hands-on experience with Electronic Health Record (EHR) systems—SimplePractice experience is strongly preferred.
- Familiarity with Practice Fusion, digital fax systems (Updox), and digital billing platforms.
- Tech-savvy and adaptable to HIPAA-compliant communication platforms (Microsoft Teams, Slack, Google Workspace).
- Compliance & Legal Knowledge: Strict adherence to HIPAA standards, privacy laws, and medical-legal boundary guidelines.
- Language & Tone: Professional English fluency with a warm, gentle, and diplomatic style (Spanish-speaking ability preferred to support local Houston demographics).
- Personality & Capacity: High emotional intelligence, calm demeanor under pressure, strong organizational logic, and a patient-first ethos.
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Important Hiring Note / Eligibility: We are a remote-first team, but due to international payment regulations, we can only hire candidates who can receive payments via Wise (SA, UK, US & PH). Before applying, please ensure Wise operates and supports local bank transfers in your country of residence/bank location.
Regrettably, we cannot proceed with applications from regions where Wise services are unavailable.