Customer Support Specialist
我们的客户安装和维护电动汽车充电站用于商业物业。除了安装之外，持续监控，故障排除和协调是保持电池充电器流行的关键。· 角色概述：·我们正在寻找一个客户支持专家加入我们的团队。不需要先前的电动汽車充电器经验将提供全方位培训。这个职责需要技术熟练，主动的人能够快速学习，有效沟通，并帮助使我们的电动汽机基础设施运行。· 全日工作时间，40小时/周 · 完全远程工作，从家里工作 · 工资：17,000-20,000美元/月，与技能和经验相匹配 EST · 在营时间内可工作。责任：·监督电动汽车充电器状态并确定任何问题。·与房地产所有者和司机沟通以帮助解决故障。·协调维护团队进行现场支持。·记录系统中的问题和解决方案。·必要时，升级复杂的技术问题。要求 · 3年以上客户服务专业或技术支持专业人员经验 ·具有强大的解决问题的技能·技术知识；优秀的通信能力 ·有效多任务处理和管理问题 ·IT 或相关领域的客户服务或技术支持经验优先培训提供：· EV 充电器系统和运营 · 基本故障解决和问题解决 · 与维护和房地产团队协调程序 原始发放在喜马拉雅
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Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.
- Role Overview:
- We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.
- Full-time, 40 Hours/Week
- Fully remote, work from home
- Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
- Availability to work during EST business hours.
Responsibilities:
- Monitor EV charger statuses and identify any issues.
- Communicate with property owners and drivers to assist with troubleshooting.
- Coordinate with maintenance teams for on-site support.
- Document issues and resolutions in the system.
- Escalate complex technical problems when necessary.
Requirements
- 3+ years of experience as a Customer Service Specialist or Technical Support Specialist
- Tech-savvy with strong problem-solving skills
- Excellent communication skills
- Ability to multitask and manage active issues efficiently
- Customer service or technical support experience in IT or related field preferred
Training Provided:
- EV charger systems and operations
- Basic troubleshooting and issue resolution
- Coordination procedures with maintenance and property teams
Originally posted on Himalayas