Onboarding Consultant I, Guest
托斯特创建技术，帮助餐厅和当地企业在数字世界中取得成功，帮助商户运营，增加销售额，吸引客户并让员工快乐。**作为一个登录顾问**,托斯特的方法是说"实施专家",你从账户购买到托斯特时起担任客户关系经理和联系点。通过登录过程中，预计你将自主地工作在登陆经理下实现月度激活目标，优先根据客户需求和托斯特要求以及高质量的客户互动进行工作。为了作为 Toast 的登录顾问，你是灵活的，受到积极增长目标的激励，并在模糊环境中卓越！**_你将做什么 （责任）_** - 利用你的 Tost 产品知识和项目管理技能与餐厅主人在 Go-Live 之前的登陆阶段合作。-通过让餐馆主人和工作人员利用 Tost 来管理日常餐厅运营的最佳实践创建。这包括专门菜单，修改和客户关系的管理。- 观察 Tost 最佳实践，并记录项目设计阶段发现的任何偏差。- 利用 Toast 产品配置为其业务和工作流程，重点关注对客户和员工体验产生积极影响的运营效率。-同时管理多次登录任务。**_你需要什么才能勃发展 （要求）_** - 3年以上经验在负责客户满意度和商业运作的角色中成功操作独立，并在不断变化的环境中导航竞争优先事项 - 成功实现目标和超越目标的证明记录 - 优秀的沟通，组织和影响力技能**将有助于你脱而出 （非必需技能/善良到富裕）**_ - 1年以上使用 POS 软件经验，理想在服务行业中 - 在 Salesforce CRM 工作经验 - 在科技行业或 SAAS 公司工作经验
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
**A day in the life**
As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!
**_What you'll do (Responsibilities)_**
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Onboarding phase prior to Go-Live.
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of specialty menus, modifications, and guest relationships..
- Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources.
- Observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
- Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
- Manage several onboarding engagements simultaneously.
**_What you'll need to thrive (Requirements)_**
- 3 + years of experience in a role responsible for customer satisfaction and business operations
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
_**What will help you stand out (Nonessential Skills/Nice to Haves)**_
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM
- Experience working in the tech industry or for a SAAS company
- Training, teaching, or development experience
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$65,000—$80,000 USD
Zone B
$55,000—$60,000 USD
Zone C
$50,000—$55,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
_------_
_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._