Clarity应用程序管理员

Job Title: Applications Administrator - Clarity
Job Location: Remote, India
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Work Schedule
Third Shift (Nights)Environmental Conditions
OfficeJob Description
Summary
The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.

Key Responsibilities
· Provide L2 support for routine Clarity incidents and service requests.
· Own assigned tickets through resolution or appropriate escalation.
· Maintain timely ticket updates, resolution notes, and supporting documentation.
· Perform routine Clarity administration and operational support.
· Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.
· Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.
· Perform routine data-integrity checks and document results.
· Assist with operational data validation and corrective-action procedures.
· Support user access, permissions, and application-administration requests in accordance with approved processes.
· Support periodic Clarity license-utilization reviews and reporting.
· Assist with application configuration activities under established standards and procedures.
· Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases.
· Create and execute defined test cases.
· Support UAT preparation and coordination.
· Support production-readiness checks and post-deployment validation.
· Support planned production deployments and weekend maintenance activities.
· Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation.
· Participate in knowledge-transfer activities with the incumbent managed service provider.
· Ensure new operational knowledge is documented and shared with the team.
· Support incident, request, problem, change, and release-management processes.
· Assist with service KPI, SLA, backlog, and operational reporting.
· Support Disaster Recovery exercises and documented recovery procedures.
· Assist with user guidance and maintenance of training materials.
· Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis.
· Coordinate with infrastructure or other support teams using documented escalation procedures.
· Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures.
· Maintain required control evidence for access changes, operational checks, and support procedures.
· Assist with periodic access reviews, audit evidence collection, and control testing.
· Participate in the team's 16x5 support coverage model.
· Participate in on-call support as assigned and appropriate for the role.
· Support planned weekend patches, releases, deployments, and maintenance activities.
· Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training.
Required Qualifications
· Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support
· Fields of Study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline.
· Foundational knowledge of enterprise application support or application administration.
· Basic understanding of relational databases and SQL.
· Strong analytical and troubleshooting capability.
· Ability to follow documented operational and change-control procedures.
· Strong attention to detail and documentation.
· Ability to communicate effectively with business users and technical teams.
· Demonstrated ability to learn new technologies.
· Ability to support scheduled weekend maintenance and participate in an on-call rotation as required.
Required Clarity PPM Skills and Experience
· Foundational to early-career hands-on experience with Clarity PPM administration or production application support.
· Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures.
· Basic SQL skills for data validation, investigation, and operational support.
· Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role.
· Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation.
· Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures.
· Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation.
· Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.
· Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred.
· Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time.
Technical / Functional Skills
· Clarity PPM administration
· SQL
· Application configuration
· Application monitoring
· Batch and scheduled-job monitoring
· Interface monitoring
· Data-integrity validation
· User and access administration
· REST APIs
· XML and web services
· Linux
· GEL scripting
· NSQL
· XOG
· Knowledge Management and KEDB
· SOX control execution
· Access-management and change-control procedures
Key Success Measures
· Timely and accurate completion of incidents and service requests
· Effective monitoring and escalation of production issues
· Reliable execution of operational checks
· Accurate data-integrity and monitoring activities
· Quality and completeness of support documentation
· Growth in Clarity functional and technical capability
· Increased ability to independently resolve routine application issues
· Effective contribution to 16x5 support coverage
· Effective participation in weekend maintenance and on-call support
· Compliance with SOX, access, operational, and change-control requirements

Working Hours:
India: 05:30 PM to 02:30 AM IST
Philippines: 08:00 PM to 05:00 AM PHT

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Originally posted on Himalayas