Corporate VIP Travel Consultant ~ Entertainment
总结 在 ALTOUR,我们相信人们是每个有意义的联系背后的驱动力 - 我们的客户和我们的。拥有1000多名团队成员和80多个国家存在，我们是全球认可的企业旅游管理领导者，也是美国最高排名的公司 Internova Travel Group （商务旅行新闻）的骄傲部门。我们的使命是管理连接人员的复杂性，以便他们能够以最有效的方式代表他们的品牌。同样的哲学塑造了我们的工作场所文化，这种文化会发展，改善并赋予我们的员工成长和繁荣。我们采用创新和先进技术来创造更智能，更快，更自定义的解决方案 - 不仅是为客户，而且对彼此。在 ALTOUR,你将成为一个合作型，前性环境的一部分，其中你的声音很重要，你的成功是一个共享之旅。点击这里了解更多关于 Altour 的信息。责任 ALTOUR 目前正在寻找经验丰富的旅行专业人员与我们的娱乐客户一起工作。娱乐代理将负责支持大量，快速发展的业务。合格的候选人必须有先前的娱乐旅行经验，理想情况下他们会与电影，电视或音乐行业客户工作。成功的候选人在提供优质服务给客户方面必须专注于细节并致力于支持团队。应聘者必须灵活并且在他们的工作方法中具有任何需要的做精神。计划时间是从早上8点到晚上9点 ET 之间，可选择早上10点至晚上7点或12点到晚间9点 ET. ·为客户完成包括空气和酒店预订的旅游安排。必须舒适进行交换和退款。·以紧迫感响应客户询问和关注。· 独立审查客户预订，以确保准确性和质量；主动纠正错误。·按照标准程序进行所有业务。100% 的责任承担并确保客户的期望超越。· 如果 ALTOUR 批准，根据账号要求提供在电话上后服务。·确保客户了解访问国家所需的所有旅行文件和健康要求。· 在离开之前保持每个客户记录的所有权，以确保所有细节 （包括座位分配，餐饮偏好，升级等）都是共享的。
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Overview
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities
ALTOUR is currently seeking a seasoned travel professional to work with our entertainment clients. The Entertainment Agent will be responsible for supporting a high-volume, fast-paced business. Qualified candidates must have prior Entertainment travel experience and will ideally have prior experience working with clients from the film, television or music industries. Successful candidates must be detail-oriented and committed to supporting the team in delivering quality service to clients. Candidates must be flexible and have a “do whatever it takes” mentality in their approach to work. Scheduled hours are between 8 AM – 9 PM ET with options for 10 AM - 7 PM or 12 PM - 9 PM ET.
- Complete travel arrangements for clients including air and hotel reservations. Must be comfortable performing exchanges and refunds.
- Respond to client inquiries and concerns with a sense of urgency.
- Independently review client reservations for accuracy and quality; proactively correct errors.
- Conduct all business in line with standard procedures. Take 100% ownership of duties and ensure that client expectations are exceeded.
- Provide ‘on-call’ after-hours services as required by account if approved by ALTOUR.
- Assure clients are aware of all necessary travel documents and health requirements for countries to be visited.
- Maintain ownership of each client record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
- Research and provide solutions to any travel-related problem clients may experience; partner with supervisor and peers to correct errors and ensure they are not repeated.
- Maintain awareness of all airline rules and regulations, tariffs, and fare requirements and accurately apply this knowledge to all travel arrangements.
- Essential; Must have excellent communication skills and enjoy working with demanding clientele.
- Perform additional duties/projects as requested.
Qualifications
- Experience in handling film, TV and/ or music travel is a must.
- At least 2 years of experience in travel handling domestic and international travel.
- SABRE skills are preferred.
- Strong customer service skills- ability to think outside of the box.
- Experience with high-end, high-demand travelers.
- Ability to function in a fast –paced, demanding environment with little supervision
- Regular and dependable attendance and punctuality are required.
- Demonstrated knowledge of and experience in the travel industry including proficiency in using GDS systems.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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Originally posted on Himalayas