托管服务工程师
Managed Services Engineer
雇佣类型：1099 合同工
地点：远程（美国本地——弹性工作时间）
简介：
一家快速增长的IT服务公司正在寻找一位可靠且经验丰富的MSP工程师，为B2B客户提供托管IT和网络安全解决方案的实施与支持。这是一个远程的、基于项目的1099合同工职位，随着客户群的扩大，有潜在的持续承包工作机会。理想的候选人应具备自我驱动力，在快节奏、注重增长的环境中表现出色，并重视清晰的沟通、良好的文档记录和客户满意度。
主要职责：
- 领导新客户的入职和技术实施，包括：
- Google Workspace 设置/配置（MFA、安全、管理控制）
- 第三方备份解决方案（如 Backupify、Afi.ai）
- 终端检测与响应（Guardz、Cynet 或类似平台）
- 工单/PSA（HaloPSA）设置和流程集成
- 持续的补丁管理、漏洞扫描和报告
- 根据需要提供二级/三级支持和事件响应（远程）
- 记录所有技术流程、配置和客户环境
- 与销售/BDM 和客户支持协作，确保顺利入职和高客户满意度
- 保持对网络安全最佳实践和合规要求的最新了解
你将支持与交付的内容：
所管理的服务组合包括：
- 带有24/7监控、EDR和快速事件响应的托管检测与响应（MDR/XDR）（Guardz、Cynet）
- 针对勒索软件和钓鱼攻击的保护，包括用户意识培训
- 多因素认证（MFA）以实现安全访问
- 自动化云SaaS备份与恢复（Google Workspace、Microsoft 365、关键业务应用）
- ITSM与工单系统（HaloPSA）以提高支持效率
- 所有终端和网络的网络安全与资产监控
- 对任何位置的客户提供远程支持
- 法规合规自动化（HIPAA、PCI、SOC 2、网络安全保险）
- 漏洞管理与补丁自动化（AI驱动）
- 业务支持，包括定制应用程序/软件开发和硬件采购/租赁
核心系统与工具：
- Google Workspace（商业/企业版）
- Guardz 或 Cynet（EDR/SOC 平台）
- Backupify、Afi.ai 或等效的SaaS备份解决方案
- HaloPSA（工单、文档）
- NinjaOne 或类似RMM（可选/加分）
- 安全意识培训平台（Guardz、KnowBe4）
- 远程支持工具（TeamViewer、AnyD
查看英文原文
Employment Type: 1099 Contractor
Location: Remote (US based -- flexible hours)
Overview:
A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction.
Key Responsibilities:
- Lead onboarding and technical implementation for new clients, including:
- Google Workspace setup/configuration (MFA, security, admin controls)
- Third-party backup solutions (e.g., Backupify, Afi.ai)
- Endpoint detection & response (Guardz, Cynet, or similar platforms)
- Ticketing/PSA (HaloPSA) setup and workflow integration
- Ongoing patch management, vulnerability scanning, and reporting
- Provide Tier 2/3 support and incident response as needed (remote)
- Document all technical processes, configurations, and client environments
- Collaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfaction
- Maintain up-to-date knowledge of cybersecurity best practices and compliance requirements
What You'll Support & Deliver:
The clients managed services portfolio spans:
- Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet)
- Ransomware & phishing protection, including user awareness training
- Multi-factor authentication (MFA) enforcement for secure access
- Automated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps)
- ITSM & ticketing (HaloPSA) for streamlined support
- Network security & asset monitoring for all endpoints and networks
- Remote support for clients, wherever theyre located
- Regulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance)
- Vulnerability management & patch automation (AI-driven)
- Business enablement, including custom app/software development and hardware procurement/leasing
Core Systems & Tools:
- Google Workspace (Business/Enterprise)
- Guardz or Cynet (EDR/SOC platforms)
- Backupify, Afi.ai, or equivalent SaaS backup solutions
- HaloPSA (ticketing, documentation)
- NinjaOne or similar RMM (optional/plus)
- Security awareness training platforms (Guardz, KnowBe4)
- Remote support tools (TeamViewer, AnyDesk, etc.)
Expectations:
- Complete client onboarding projects within defined timelines (typically 12 weeks per client)
- Ensure all security controls and compliance requirements are implemented per DIS standards
- Maintain clear, proactive communication with clients and internal team
- Participate in regular check-ins and provide status updates on projects
- Maintain documentation for all assigned clients in HaloPSA or designated system
- Respond to support tickets or incidents within agreed SLAs (generally 2448 hours)
Qualifications:
- 3+ years experience in MSP, IT systems engineering, or cybersecurity roles
- Strong hands-on experience with Google Workspace admin, EDR, and SaaS backup
- Familiarity with PSA/ticketing systems (HaloPSA, ConnectWise, Autotask, etc.)
- Excellent documentation and client communication skills
- Self-starter, able to work independently and remotely
- Relevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required
Compensation:
- Project-based onboarding fee
- Monthly retainer for ongoing support (scales with client/user count)
- Opportunity to grow with the company as our MSP business expands
Originally posted on Himalayas