技术支持代表实习生 - 自由职业者 / 人才库

Trainee Technical Support Representative - Freelancer /Talent Pool

其他限定地区（需当地身份）

公司Pole To Win International

薪资未公开

工作地点India

地域资格限定地区（需当地身份）

时区要求日间重叠约 6 小时，基本正常作息

用工类型Full Time

发布时间15 天前

数据来源Himalayas

前往 Himalayas 查看并投递 →

注意地域限制：该职位明确限定在 India 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

你将负责：

通过电子邮件和/或在线聊天及时准确地回应客户查询。• 查询可能涉及技术性或非技术性内容。

确认并解决客户投诉，确定问题原因，加快纠正或调整，并跟进以确保问题解决。

向客户解释并指导其使用产品功能和特性。

及时掌握产品知识，以便快速回答客户问题。

与团队成员及同事沟通、协调与合作，为客户提供最佳解决方案

要求：

我们寻找的候选人：

有国际客户支持经验（邮件和聊天）者优先。

能够依靠产品知识和临场应变能力处理客户问题。

在每一次与客户的互动中维护公司提供优质客户服务的声誉。

保持专注，确保一致性和遵守高标准。

候选人需愿意在任何班次工作，且不介意轮班休息。

必须具备：

候选人需自备配备 Windows 8.1 或更高版本的电脑。

必须拥有高速宽带网络连接。

如果可能，需配备 UPS/电源备份方案。

外地候选人应在办公室复工后愿意迁至海得拉巴。

必备技能：

英语流利，具备良好的书面和口头沟通能力。

能适应轮班和休息日的灵活性和可用性，以覆盖运营时间。

必须具备逻辑思维、推理和解决问题的能力。优先考虑的技能

熟悉 Microsoft Office 及其他配套软件和应用程序，如系统安全、驱动程序等。

有通过邮件和聊天服务国际客户的经历。

加分项

有 Chat 和 Email 流程中的客户服务经验者优先。

具有基本的 PC 和网络技术技能，熟悉 Microsoft Office 及其他配套软件和应用程序，如系统安全、驱动程序等。

最初发布于 Himalayas

查看英文原文

What you'll be doing:

Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.

Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.

Explain and guide customers through product features and functionalities.

Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.

Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Requirements
What we're looking for:

Candidates with international customer support experience in email and chat preferred.

Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.

Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.

Stay focused on the quality by ensuring consistency and adherence to high standards.

Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.

Must have:

Candidate must have their own computer with Windows 8.1 or above.

Mandatory hi-speed broadband connection.

UPS/power backup solution if possible.

Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.

Mandatory Skills:

Proficient with English and have good written & verbal communication skills.

Flexibility & availability for rotational shifts and week offs to cover hours of operations.

Must possess logical, reasoning, and problem-solving skills. Preferred Skills

Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

Experience in handling international customers via email and chat. Good to have

Proven customer support experience in Chat & Email process is preferred.

Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。