Customer Support
你的角色在我们的旅程中想要做一个有意义的工作，帮助真正的诊所提供更好的护理？Jane 是一个实践管理平台，由数千个健康和幸福诊所使用。我们的产品是强大的，多方面的和不断增长的，从安排和图表到支付，工资清单，电卫，保险等。我们的支持团队不像大多数人一样。他们不仅回答问题，他们发挥关键作用深入了解临床需求，解决实际的问题，并帮助医生充分利用 Jane. 如果你在快速学习环境中勃发展，自豪地做出卓越的工作，并且想成为一个真正改变世界的事情的一部分，这可能是你适合的位置。这个角色融合了支持，销售和登录。你将领导演示，登录电话以及实时支持和解决问题通过手机，聊天和视频 - 通常高音量，总是在重点关注质量和效率而不是脚本或剧本。在 Jane,我们的表现棒是 Delight, 达到它需要努力。在这里勤奋并不意味着工作，但它确实意味着深度关心，不断学习，并目标更高于 只是 ok. 我们的产品很大，客户需求可以变得微妙。一时你可能在解决复杂的医疗保险设置问题，下一次指导一个从未使用过软件的人。我们支持各种学习者，所以你需要定制你的沟通以满足人们所在的地方。我们正在迅速发展，这意味着事情会快速移动 - 有时也会混乱。如果你受到改变的激励，开放于教练，并兴奋地帮助建立有意义的事情，我们很想听到你的话。随着我们的成长，机会也会增加：无论你是否想成为专家，塑造系统和战略，还是成长为人才领导者，我们都支持基于你的优势和目标的各种职业道路。我们的支持团队成员需要在探索这个之外的其他角色之前壮大12个月左右！你可能会爱它在这里如果... - - 你喜欢挑战你的反意见。在 Jane,我们做事情有点不同，这意味着尝试新的方法，听到新观点，超越你的舒适区。- 你觉得自己处于复杂之中，不管是导航软件或通过直播解决问题。- 你总是想办法改善事情，而不是只检查。
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YOUR ROLE IN OUR JOURNEY
Want to do meaningful work that helps real clinics deliver better care? Jane is a practice management platform used by thousands of health and wellness clinics. Our product is robust, multi-faceted and growing, powering everything from scheduling and charting to payments, payroll, telehealth, insurance, and more https://jane.app/features.
Our Support team isn’t like most. They don’t just answer questions, they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane. If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that’s truly making a difference in the world, this could be the place for you.
This role blends support, sales, and onboarding. You’ll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video - often at high volume, always with a focus on quality and effectiveness over scripts or playbooks.
At Jane, our performance bar is “delight,” and reaching it takes effort. Working hard here doesn’t mean working long, but it does mean caring deeply, learning constantly, and aiming higher than “just okay.”
Our product is big, and customer needs can be nuanced. One moment you might be troubleshooting a complex health insurance setup, the next guiding someone who’s never used software. We support all kinds of learners, so you’ll need to tailor your communication to meet people where they are.
We’re growing fast, which means things move quickly - and sometimes messily. If you’re energized by change, open to coaching, and excited to help build something meaningful, we’d love to hear from you.
As we grow, so do the opportunities: whether you're interested in becoming a subject matter expert, shaping systems and strategy, or growing into people leadership, we support a variety of career paths based on your strengths and goals. Our support team members need to thrive for about 12 months before exploring other roles outside of this one!
YOU MIGHT LOVE IT HERE IF ...
- You love thoughtful feedback that challenges you. At Jane, we do things a little differently, which means trying new approaches, hearing fresh perspectives, and stretching beyond your comfort zone.
- You feel at home in complexity, whether it’s navigating software or live problem-solving across channels.
- You’re always looking for ways to make things better, not just checking boxes, but pushing from “good” to “great.”
- You’re excited to dive into a deep product and use it to solve real, meaningful problems.
- You bring warmth and clarity to every interaction with customers, leaving them feeling seen, supported, and confident.
- You care about doing work that matters, and your effort aligns with the team, the customer, and the mission.
- You thrive in fast-paced, live conversations and can switch gears without losing your stride.
- You’re endlessly curious and you ask great questions, explore how things work, and look for ways to improve them.
THIS ROLE MIGHT BE A STRUGGLE IF ...
- You prefer to work independently without regular feedback. We believe growth comes from stretching ourselves, and giving and receiving feedback is a constant here.
- You’re uncomfortable being on live video calls, building real-time relationships, or solving problems face-to-face with customers.
- You thrive behind the scenes or in predictable, established workflows. This is a live, front-facing role with high visibility and day-to-day variety.
- A fast-paced, ever-evolving environment feels more overwhelming than energizing. Priorities shift quickly, and adaptability is key (your schedule may shift in real time based on live channel assignments).
- You find learning multiple complex tools simultaneously frustrating. Our product is deep, and curiosity about how things work is essential to succeed here.
MORE ABOUT JANE
Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.
We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.
Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.
Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.
Compensation & Benefits
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of $65,000 CAD for all Customer Support Representatives at Jane. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high-growth environment. Joining Jane’s Support team will allow you to build a career with a variety of paths. Some folks will build deep knowledge and expertise in their roles to become Senior Product Specialists. Others may shift gears into “Expert” roles in areas such as Jane Payments, Technical Escalations, and Demos. Some may want to broaden their scope to step into people leadership roles like Team Captains and one day, Country Leads. Each of these career paths come with clear compensation expectations of what you can expect on your work anniversary based on the hard work you’ll put in and the growth you’ll experience.
Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on the link below for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.
More information on our benefits can be found here https://jane.app/documents/hiring/jane_benefits_overview.pdf!
Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app http://jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.