设计主管
Head of Design
职位描述
美国的医疗体系以复杂、不透明和过时而闻名。我们被训练得对医疗领域的用户体验期望值很低，接受笨拙的门户、复杂的流程和无尽的繁琐工作作为做生意的成本。
在Thatch，我们认为优秀的设计是解决医疗问题所缺失的催化剂。我们从零开始重新构建医疗福利，为每位员工、雇主、经纪人和合作伙伴创造个性化、透明且真正愉悦的体验。
作为我们的首席设计师，你将领导Thatch的产品和品牌设计，并帮助我们设定医疗行业的新标准。你将带领和培养一支卓越的设计团队，确定公司的创意方向，并为每一个我们创造的体验带来消费级的工艺和精致度。
你将负责的工作
- 在我们的产品、网站、品牌和营销体验中制定并执行设计策略。
- 领导、发展和壮大一支高效的产品和品牌设计师团队。
- 设定高标准的工艺，并营造一种注重思考、直接的设计批评和持续改进的文化。
- 从基本原理出发，思考复杂的医疗体验，并将其简化、直观且美观。
- 与产品、工程、市场、销售和运营紧密合作，理解我们的用户，并快速交付高影响力的工作。
我们寻找的背景
- 7年以上设计经验，包括3年以上领导和发展设计团队的经验。
- 出色的设计品味和交付高质量产品体验的记录。
- 既有个人贡献者又有设计领导者的丰富经验。
- 有设定设计方向并在团队或组织中提升质量标准的经验。
- 在快速发展的高科技公司工作的经验。
我们特别期待的 experience
- 在产品和品牌设计方面都有经验。
- 有简化复杂或受监管产品的经验。
- 有B2B和B2C经验的背景。
- 在快速发展的代理机构或工作室环境中工作的经验。
- 医疗行业经验有帮助，但不是必需的。
你将期待什么
我们旨在让整个流程 thoughtful、严谨且高效。大多数候选人会在三周内完成。你可以期待：
- 招聘顾问对话：30分钟，讨论你的背景、你正在寻找的内容以及该职位。
查看英文原文
About Thatch
For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
About the role
Healthcare in America is notoriously complex, opaque, and outdated. We’ve been conditioned to have low expectations for the user experience in healthcare, accepting clunky portals, confusing workflows, and endless toil as the cost of doing business.
At Thatch, we believe great design is a missing catalyst for fixing healthcare. We’re rebuilding health benefits from the ground up to create a personalized, transparent, and genuinely joyful experience for every employee, employer, broker, and partner we work with.
As our Head of Design, you’ll lead product and brand design at Thatch and help us set a new bar for what healthcare can look and feel like. You’ll lead and grow an exceptional design team, set the creative direction for the company, and bring consumer-grade craft and polish to every experience we create.
What you'll do
- Set and execute a design strategy across our product, website, brand, and marketing experiences.
- Lead, develop, and grow a high-performing team of product and brand designers.
- Set a high bar for craft and create a culture of thoughtful, direct design critique and continuous improvement.
- Think from first principles about complex healthcare experiences and make them simple, intuitive, and beautiful.
- Partner closely with Product, Engineering, Marketing, Sales, and Operations to understand our users and ship high-impact work quickly.
Background we're looking for
- 7+ years of design experience, including 3+ years leading and developing design teams.
- Exceptional design taste and a track record of delivering high-quality product experiences.
- Significant experience as both an individual contributor and design leader.
- Experience setting design direction and raising the quality bar across a team or organization.
- Experience operating in a fast-moving, high-growth technology company.
Experience we’d be particularly excited about
- Experience across both product and brand design.
- Experience simplifying complex or regulated products.
- A background spanning both B2B and B2C experiences.
- Experience working in a fast-moving agency or studio environment.
- Healthcare experience is helpful, but not required.
What to expect
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
- Recruiter Conversation: 30 minutes to discuss your background, what you’re looking for, and the role.
- Hiring Manager Conversation: 30 minutes with our President to talk about your experience and approach to design leadership.
- Portfolio Review: 60 minutes with members of the design team to walk through your work and impact.
- Functional Interviews: Three 30-minute conversations with team members to go deeper into how you think, lead, and work with others.
- Executive Conversation: 30 minutes with our CEO to discuss leadership, values, and building at Thatch.
Estimated Compensation Range
$220,000—$290,000 USD