客户运营与内部销售代表
Customer Operations & Inside Sales Representative
职位详情：
职位描述：
我们正在寻找一位高度组织化、以客户为中心的内部销售代表和客户服务专业人员，作为指定客户和分销合作伙伴的主要运营联系人。在此职位中，您将负责从线索到订单的整个客户关系管理——包括管理需求信号、订单执行、升级处理和客户账户健康状况，与现场销售、现场应用工程师（FAE）和分销合作伙伴紧密合作。该职位的重点之一是推动客户亲密关系——积极与客户的采购和计划联系人互动，了解需求路线图，并在正式请求之前预见客户需求。
内部销售代表及客户服务是一个有资格获得佣金的职位，对客户运营和内部销售职能中的指定客户账户负有责任，包括机会管理、收入预测、订单管理和客户沟通。
主要职责：
- 与现场销售团队合作建立并维护与客户的良好关系，重点在于客户的采购和计划人员
- 通过积极与采购和计划联系人互动来推动客户亲密关系——保持对客户需求前景、设计路线图和订单覆盖情况的了解，以预见需求并支持商业计划。
- 为特定指定客户账户提供主动的后台支持，包括设计注册审查、定价/报价请求和流程文档
- 直接与终端客户处理订单、知识产权/工具许可和设计相关查询，确保及时跟进和解决。
- 处理客户订单和供应方面的升级和异常请求，作为客户面向的问责点——负责与分销商和客户沟通并跟进解决，同时协调内部运营团队进行解决。
- 在现场销售、产品营销和运营之间协调样品请求和新产品引入（NPI）支持
- 与客户和分销商合作收集、输入和分析需求信号，以支持计划流程准备综合销售预测。
- 在CRM系统中维护DDC和机会数据的设计注册信息。
- 确保每个机会都应用了正确的分销商利润率
- 跨部门协作
查看英文原文
Job Details:
Job Description:
We are seeking a highly organised, customer-focused Inside Sales Representative and Customer Operations professional to serve as the primary operational point of contact for assigned customers and distribution partners. In this role you will own the end-to-end customer relationship across the Lead-to-Order process — managing demand signals, order execution, escalations, and account health — working in close partnership with field sales, FAEs, and distribution partners. A key focus of this role is driving customer intimacy — maintaining proactive engagement with customer procurement and planning contacts, understanding demand roadmaps, and anticipating customer needs ahead of formal requests.
Inside Sales Representative & Customer Operations is a commission-eligible role with accountability for assigned accounts across customer operations and inside sales functions, including opportunity management, revenue forecast, order management, and customer communications.
Key Responsibilities:
- Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel
- Drive customer intimacy through proactive engagement with procurement and planning contacts — maintaining visibility of customer demand outlook, design roadmaps, and order coverage to anticipate needs and support commercial planning.
- Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation
- Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.
- Manage escalation and exception requests on customer orders and supply, serving as the customer-facing point of accountability — owning communication and follow-through with distributors and customers while coordinating resolution with internal operational teams.
- Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations
- Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.
- Maintain accurate design registration for DDC and opportunity data in the CRM system.
- Ensuring correct distributor margin is applied for each opportunity
- Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities
- Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.
- Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.
- Assist in onboarding new sales team members by providing training on internal tools and processes
Qualifications:
- Bachelor’s degree or equivalent experience in business, or a related field.
- 3+ years in a customer operations, inside sales, or sales operations role, with demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment.
- Familiarity with high-touch technical sales and distribution models
- Strong interpersonal skills with the ability to communicate confidently with both customers and internal teams.
- Proactive, relationship-driven, and highly organized, with a focus on customer success.
- Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.
- Strong attention to detail and process orientation
- Fluency – both spoken and written – in English and the local language of the region where the assigned customer base resides
Desired Competencies
- People skills (teamwork, conciseness, working independently) and good business acumen
- Ability to multitask and work in a dynamic and changing environment either independently or in a team
- Effective communication skills with the ability to adapt style and content appropriately for the audience
- Understanding of FPGA sales process is an advantage
- Customer operations mindset — bias toward ownership, resolution, and customer outcome rather than process handoff
- Results-oriented with comfort working against defined metrics and service expectations
Job Type:
RegularShift:
Shift 1 (China)Primary Location:
Shenzhen, Guangdong, China (Remote)Additional Locations:
Beijing, China (Remote), Shanghai, ChinaPosting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Originally posted on Himalayas