Hubspot 管理员
Hubspot Administrator
我们正在招聘一名 HubSpot 管理员，负责公司新上线的 HubSpot CRM——完成实施工作，配置和维护门户，并确保销售、运营和支持团队能够依赖其中的数据。由于目前客户支持工单量较少，该职位还将直接管理 HubSpot Service Hub 的支持队列，处理订单状态、RMA 和账户相关问题。大部分工作内容是 HubSpot 的管理和实施；支持工作是较小的持续性职责，能让管理员每天了解系统实际使用情况。
**职责与要求**
- **你将负责 —— HubSpot 管理与实施**
- **HubSpot 实施 ——** 推动销售、服务和运营部门的剩余部署工作——收集需求，配置每个模块，并在上线和采用过程中进行管理。
- **门户管理 ——** 负责用户、团队、权限和安全设置；保持门户的组织性、文档完整性和审计准备状态。
- **数据模型与流程 ——** 设计并维护反映 DigiStor 向 OEM、政府/国防和企业客户销售与支持方式的对象、属性、交易和工单流程及阶段。
- **数据迁移与质量 ——** 从电子表格和手动跟踪中迁移并清理旧数据；建立去重、验证和导入标准，确保记录准确。
- **工作流与自动化 ——** 构建工作流、序列、线索和工单路由以及 SLA 规则，减少手动操作并避免交接失误。
- **报告与仪表盘 ——** 为管理层构建关于流程、预订和客服表现的仪表盘，并确保背后数据可靠。
- **集成 ——** 管理 HubSpot 与其他业务系统（如 ERP、邮件、日历）之间的连接，必要时与供应商或 IT 合作。
- **培训与采用 ——** 培训用户，编写清晰的文档，并成为公司内所有 HubSpot 问题的负责人。
- **你将负责 —— 客户支持**
- **工单队列管理 ——** 处理、响应和解决 HubSpot Service Hub 中的入站工单——订单状态咨询、RMA/退货请求、运输和账户问题——将超出范围的问题转交给销售、运营或技术支持。
- **SLA 表现与工单卫生 ——** 达到首次响应和解决时间目标；记录每一个
查看英文原文
We are hiring a HubSpot Administrator to take ownership of the company's newly launched HubSpot CRM — completing the implementation, configuring and maintaining the portal, and making sure sales, operations, and support teams can rely on the data inside it. Because customer support ticket volume is currently light, this person will also run the HubSpot Service Hub support queue directly, handling order status, RMA, and account questions. Most of the role is HubSpot administration and implementation; support is a smaller, ongoing responsibility that keeps the admin close to how the system is actually used every day.
**Duties and Responsibilities**
- **WHAT YOU'LL OWN — HUBSPOT ADMINISTRATION & IMPLEMENTATION**
- **HubSpot implementation —** drive the remaining rollout of HubSpot across Sales, Service, and Operations — gathering requirements, configuring each hub, and managing the plan through go-live and adoption.
- **Portal administration —** own users, teams, permissions, and security settings; keep the portal organized, documented, and audit-ready.
- **Data model and pipelines —** design and maintain objects, properties, deal and ticket pipelines, and stages that reflect how DigiStor sells to and supports OEM, government/defense, and enterprise customers.
- **Data migration and quality —** migrate and clean legacy data from spreadsheets and manual tracking; set up deduplication, validation, and import standards so records stay accurate.
- **Workflows and automation —** build workflows, sequences, lead and ticket routing, and SLA rules that remove manual work and keep handoffs from slipping.
- **Reporting and dashboards —** build dashboards for leadership on pipeline, bookings, and support performance, and make sure the numbers behind them are trustworthy.
- **Integrations —** manage connections between HubSpot and other business systems (e.g., ERP, email, calendar), working with vendors or IT as needed.
- **Training and adoption —** train users, write clear documentation, and be the go-to person for HubSpot questions across the company.
- **WHAT YOU'LL OWN — CUSTOMER SUPPORT**
- **Ticket queue management —** triage, respond to, and resolve inbound tickets in HubSpot Service Hub — order status inquiries, RMA/return requests, shipping and account questions — routing anything outside scope to sales, operations, or technical support.
- **SLA performance and ticket hygiene —** meet first-response and resolution-time targets; log every interaction and keep ticket properties, status, and tags current so support reporting rolls up cleanly.
- **Knowledge base upkeep —** maintain snippets, templates, and help content in HubSpot so customer answers stay accurate and consistent.
- **Escalations —** partner with sales/OEM contacts and operations to resolve customer escalations quickly.
- **HubSpot administration experience —** hands-on experience administering HubSpot (or a comparable CRM such as Salesforce), ideally including at least one implementation or migration.
- **Systems thinking —** able to translate business processes into pipelines, properties, workflows, and reports — and to push back when a request would compromise data quality.
- **Data skills —** comfortable with imports, data cleanup, Excel/Google Sheets, and building reports and dashboards.
- **Customer service experience —** prior experience handling support tickets or customer inquiries; HubSpot Service Hub, Zendesk, Freshdesk, or similar is a plus.
- **Clear communication —** explains the system plainly to non-technical users; writes clean, professional, empathetic responses to customers, by phone and in writing.
- **Attention to detail and organization —** accurate, consistent data entry; manages implementation work and open tickets side by side without things falling through the cracks.
- **Team fit —** thrives in a lean, ~36-person company; comfortable wearing multiple hats and being both the system owner and a first point of contact for customers.
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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