Principal Solution Architect, ITSM
####公司描述 工程师弗雷德·卢迪写代码，为他的同事菲利斯自动化了一个无聊的任务。她哭了喜悦的眼。那一刻激励弗雷德建立一个可以让每个人都从忙碌的工作中解放出来的公司，以便他们能够专注于有意义的工作。今天，ServiceNow 是创新企业的人工智能控制塔。我们的 ServiceNow AI 平台将任何 AI,任何数据和工作流程都结合在一起，帮助85%的财富500®公司更聪明，更快，更好地工作。我们正在建设一种人工智能原生文化，技术和人工智能在一起不可阻碍。我们刚刚开始。加入我们来为人们提供工作。###*职位描述 这位主要解决方案架构师是基于领先实践的技术工作流程解决方案与客户进行功能和技术专家咨询。所有这些都是为了加速和推动客户业务成果。该职责要求个人集中精力解决最相关的客户挑战 - 在销售周期中提供支持，与我们的客户和合作伙伴直接接触，并在 ServiceNow 内部倡导客户需求 （例如产品管理，客户和合伙人卓越，培训和认证）. 主任解决方案建筑师将为我们的客户和合作伙伴带来架构指导，技术行业的商业敏性以及深入的产品专业知识，创新和知识资本 ** 在这个角色中你能做什么：** - 支持销售前活动，如进行销售演示，领导解决方案/扩展讨论/研讨会，估计与服务账户管理人员，解决方案销售执行官/顾问，销售帐户管理人员和合作销售组织合作实施参与力度。- 成为一个总体参与项目团队的领导成员，专注于提供成功和实质性的客户结果，专注在 Workflow 应用程序与客户技术环境之间的互连性上，同时向客户介绍治理最佳做法- 与高级领导层甚至 CXO 角色进行交往以支持有关其实施路线图和更改管理最佳实践的讨论。
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
This Principal Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).
The Principal Solution Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners
**What you get to do in this role:**
- Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices
- Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
- Design solutions using Technology Workflow solutions for common customer use cases, publishing those use cases (to Solution Consultant, Customer Community, etc.) for broader consumption
- Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
- Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
- Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
- Up to 50% travel annually, driven by customer needs and internal meetings
#### Qualifications
**To be successful in this role, we need someone who has:**
- At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable technologies; including integrations and portals
- At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Technology Workflow solution suite
- Vast and varied experience across leading Technology software platforms
- Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
- Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
- Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
- Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
- Experience conducting solutions presentations and obtaining customer acceptance to solution design
- Strong capabilities in forging trust, engaging a remote or in-person audience
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
- A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
- ServiceNow Certifications:
- Certified System Administrator (required or must be achieved within the first 60 days)
- At least 2 relevant Certified Implementation Specialist certifications (ITSM, ITOM)
- Desired ServiceNow Certifications:
- Certified Technical Architect (required or must be achieved within the first 365 days)
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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