独立客户成功经理
Customer Success Manager, Independent
职位描述：
客户成功经理是PetDesk为客户创造价值的核心。他们与兽医诊所建立信任关系，推动产品使用和客户成果，并主动识别加强留存和增长的机会。CSM通过客户数据和洞察了解账户健康状况，预见挑战，并将客户与合适的资源和解决方案连接起来。他们每天践行PetDesk的客户卓越价值观，将客户置于每个决策的中心，帮助诊所从平台上获得最大价值。
独立客户成功经理主要关注单个兽医诊所，管理400多个账户，并与诊所经理和所有者建立牢固的关系。他们通过个性化和规模化的方式推动采用，解决客户需求，并识别留存和增长的机会。这个职位适合擅长管理大量客户关系的人，同时利用数据和定向沟通实现规模化的一致价值交付。
如果你对以下内容感到兴奋，请申请：
- 通过有针对性且持续的沟通提升PetDesk产品的采用率和客户满意度，建立你作为兽医业主和诊所经理值得信赖的顾问的关系
- 利用客户数据、健康信号和产品使用洞察，主动识别风险，推动采用并发现增长机会
- 全面理解客户需求，记录并根据需要与支持和产品团队的合适资源进行沟通
- 通过将客户成果与更多的PetDesk解决方案联系起来，识别并推动扩展机会
- 制定并实施定制化的沟通方式，为你的团队业务带来持续价值，确保留存并推动长期增长
- 与兽医诊所进行结构化的业务回顾，展示投资回报率并就增长机会达成一致
- 在团队环境中工作，协调与同事的努力，并在客户成功团队内部分享最佳实践、见解和经验
我们寻找的你：
- 2-3年客户成功相关工作经验
- 有管理基于订阅模式的经验，结合高接触度的关系管理和数字化规模化的参与策略
- 理想候选人应具备高接触度客户成功和数字化参与的经验（有ChurnZero经验者优先）
查看英文原文
About the role:
Customer Success Managers are at the heart of how PetDesk delivers value to our customers. They build trusted relationships with veterinary practices, drive product adoption and customer outcomes, and proactively identify opportunities to strengthen retention and growth. CSMs use customer data and insights to understand account health, anticipate challenges, and connect customers with the right resources and solutions. They live PetDesk’s value of customer excellence every day, keeping the customer at the center of every decision and helping practices get the most value from the platform.
Independent Customer Success Managers focus primarily on individual veterinary practices, managing a portfolio of 400+ accounts and building strong relationships with practice managers and owners. They use a mix of personalized and scaled engagement to drive adoption, address customer needs, and identify opportunities for retention and growth. This role is well suited for someone who excels at managing a high volume of individual customer relationships while using data and targeted communication to deliver consistent value at scale.
Apply if you’re excited to:
- Drive PetDesk product adoption and customer satisfaction through targeted and consistent communications that build your relationship as a trusted advisor to veterinary owners and practice managers
- Use customer data, health signals, and product usage insights to proactively identify risk, drive adoption, and uncover growth opportunities.
- Fully understand customer requests, document, and engage appropriate resources in support and product as needed
- Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions.
- Develop and implement tailored communication that provides continuous value to your team’s book of business, ensuring retention and driving long-term growth
- Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth opportunities.
- Work in a team environment, coordinating efforts with your fellow team members, and share best practices, insights, and learnings across the CSM team
About you:
- 2-3 years experience in a Customer Success role
- Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies
- Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus)
- Excellent phone communication, organizational, and time management skills
- Tactful and poised under pressure when dealing with challenging interpersonal situations
- Thrives in cross-functional collaboration and working closely with others in a team environment
- Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage
- Experience with Salesforce, a Customer Success tool, or automation tools are a plus
- Veterinary experience is a plus!
Benefits & Perks:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Originally posted on Himalayas