前向部署工程师
Forward Deployment Engineer
职位描述
这个职位位于一家快速发展的AI电话自动化平台的技术交汇点，为中小型企业提供服务。你将负责从需求收集到集成、胶水代码和监控的端到端部署，并将学习成果直接反馈到产品中。这是一个在小型、高敏捷团队中的高影响力职位，你的工作将直接交付给实际客户。
你将负责的工作
- 在产品和客户设置之间担任技术桥梁，将需求转化为稳健的实现。
- 领导AI助手配置的生产发布，包括工作流程、逻辑、数据流、提示和防护机制。
- 通过API、webhook和常见服务（如CRM、日历、工单系统和支付系统）实现与第三方系统的集成。
- 开发小到中型功能和胶水代码，将客户使用场景映射到生产系统，包括测试、监控和日志记录。
- 调试跨调用、流程和数据的实时问题，并在生产环境下部署快速修复。
- 构建可重用模板、部署手册和最佳实践，使设置可扩展且可重复。
- 通过提出痛点、功能缺口和重复模式并给出具体建议，保持与产品的快速反馈循环。
我们寻找的人选
- 几年的实践经验，能够捕捉客户需求并将其转化为生产实施计划。
- 具有基于LLM的应用程序的生产经验，包括提示、工具使用、RAG、评估和故障模式。
- 具有API、webhook和第三方集成的实际经验，包括常见的认证模式如OAuth和API密钥。
- 强大的编码能力，能够实现胶水代码和功能，同时具备测试、监控和日志经验。
- 云基础技能，涵盖部署、可观测性和生产调试。
- 德语水平达到B2级或以上（特殊情况下的优秀候选人可能个别考虑）。
- 实用主义、以交付为导向的思维方式，强调快速交付和迭代。
- 附加优势：语音或电话集成经验、工作流自动化工具、TypeScript或Python、SQL，或GDPR/隐私相关考虑。
薪酬与福利
薪资范围：每年60,000至90,000欧元。不提供签证担保。
地点
全职远程办公，位于德国或奥地利。
查看英文原文
ABOUT THE ROLE
Join a small, fast-moving team building AI-powered customer communication software. You will work across product, engineering, and customer deployments to bring AI applications into production, keep them reliable, and turn deployment learnings into improvements to the product.
WHAT YOU'LL DO
- Translate customer requirements into robust implementation plans and production-ready configurations.
- Lead deployments, including workflows, data flows, prompts, and guardrails for AI applications.
- Build integrations with third-party systems using APIs, webhooks, and authentication methods such as OAuth and API keys.
- Write and test glue code and small-to-medium features, with appropriate monitoring and logging.
- Debug live issues across calls, workflows, and data, and deploy fixes in production.
- Create reusable templates, deployment playbooks, and practices that make implementations repeatable.
- Share recurring customer needs and product gaps with concrete recommendations for the product team.
WHAT WE'RE LOOKING FOR
- Several years of experience translating customer requirements into production implementations.
- Hands-on experience building and operating production LLM applications, including prompting, tool use, RAG, evaluation, and understanding failure modes.
- Strong coding skills for integrations and features, along with experience testing, monitoring, and logging production systems.
- Cloud fundamentals, including deployment, observability, and production debugging.
- Practical experience with APIs, webhooks, authentication, and third-party integrations.
- German proficiency at B2 level or higher. Exceptional candidates without German proficiency may be considered for escalation.
- Experience in a startup engineering environment is valued. Voice or telephony integrations, TypeScript or Python, SQL, automation tools, and privacy considerations are relevant additional experience.
COMPENSATION & BENEFITS
Salary range: €60,000 to €90,000 annually. Visa sponsorship is not available.
LOCATION
Remote, Germany.