Classified Compute User Support Specialist
要求 Id 17297 **一个** **活跃的 TS,Q 或 TS/SCI 许可是需要考虑的.** **概述：** 奥克里奇国家实验室国家安全科学总局中的现场情报运营部门正在寻求资格申请人进入分类计算和高级平台集团。该团队存在为高度安全空间的企业运营提供计算和存储基础设施，以及在分类环境中对关键系统进行24/7监测操作。作为支持关键任务需求24/7/365的工作组的一部分，这个职位将需要轮班工作。类型计算机用户支持专家是硬件，软件和帐户问题的第一点接触；分类，记录和解决或升级门票。**主要职责/责任：** - **帮助桌 & 支持：** 为计算节点，存储阵列和网络设备提供 Tier 1 问题的识别，诊断和解决方案。协助研究人员和工程师访问和使用 HPC 环境。- **系统监测：**通过监控工具监测集群健康，节点状态，电源/冷却指标以及队列性能。- **运营和维护：** 执行常规节点重启，硬件更换 （刀片，内存，驱动器）,电缆管理和基本服务器架构。- ** 升级与通信：** 文件解决问题步骤，向高级工程师加剧二级/三级的问题，并向内部客户和管理人员传达状态更新。- ** 用户和帐户支持：** 在既定的行政框架下处理用户账号创建，密码重新设置和权限调整。- ** 依照和安全性**:支持加强安全的基线 （例如 DISA STIGs,RMF）并协助 ISSO/ISSM 监督下的漏洞扫描或补丁跟踪。- **系统维护**: 执行基本工作站/服务器成像，软件安装，外围检查和日常健康监测。- **物理与物质安全**:遵守严格的物理安全，设备控制以及分类标记/处理规则在 SCIF/SAP 环境中。-通过将行为，优先事项和互动与我们的核心价值观即影响力，诚信，团队合作，安全和服务相一致地实现 ORNL 任务。通过促进尊重的工作场所来促进平等机会
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Requisition Id 17297
**An** **active TS, Q, or TS/SCI clearance is required for consideration.**
**Overview:**
The Field Intelligence Operations Division in the National Security Sciences Directorate at the Oak Ridge National Laboratory is seeking qualified applicants for Tier 1 User Support Specialist to join the Classified Compute & Advanced Platforms Group. This team exists to provide compute and storage infrastructure for the enterprise operations of highly secure spaces, as well as a 24/7 monitoring operation for the Critical Systems within a classified environment. As part of a team supporting critical mission requirements 24/7/365, the position will require shift work. The Classified Compute User Support Specialist serves as the first point of contact for hardware, software, and account issues; triage, log, and resolve or escalate tickets.
**Major Duties/Responsibilities:**
- **Help Desk & Support:** Provide Tier 1 problem identification, diagnosis, and resolution for compute nodes, storage arrays, and network devices. Assist researchers and engineers in accessing and using the HPC environment.
- **System Monitoring:** Monitor cluster health, node status, power/cooling metrics, and queue performance using monitoring tools.
- **Operations & Maintenance:** Perform routine node reboots, hardware replacements (blades, memory, drives), cable management, and basic server racking.
- **Escalation & Communication:** Document troubleshooting steps, escalate Tier 2/Tier 3 issues to senior engineers, and communicate status updates to internal customers and management.
- **User & Account Support:** Handle basic user account creation, password resets, and permission adjustments under established administrative frameworks
- **Compliance & Security**: Support security-hardening baselines (e.g., DISA STIGs, RMF) and assist with vulnerability scanning or patch tracking under ISSO/ISSM oversight.
- **System Maintenance**: Perform basic workstation/server imaging, software installations, peripheral checks, and routine health monitoring.
- **Physical & Material Security**: Adhere to strict physical security, device control, and classification marking/handling rules in SCIF/SAP environments.
- Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.
**Basic Qualifications:**
- BS degree in computer science, computer engineering, digital forensics, cybersecurity, or a related field with 2-4 years of experience supporting system administration, system engineering, or information technology. Overall experience and education may be considered in lieu of a degree.
- Experience handling sensitive data and troubleshooting IT or basic data center issues.
- Basic experience Windows/Linux OS administration, troubleshooting hardware/software, and core networking to triage tickets and provide user support.
- Experience with service management workflows and documenting troubleshooting steps.
- Experience interpreting and applying policies, procedures, and regulatory requirements.
- Ability and willingness to work primarily in a SCIF/classified environment, where personal electronic devices and remote-work capabilities may be restricted.
- Must possess an active L, TS, Q, or TS/SCI clearance; TS/SCI eligibility or access may be required based on mission requirements.
- Willingness to go through the process to achieve elevated security requirements (e.g. special access programs).
**Preferred Qualifications:**
- Strong organizational skills with the ability to manage multiple actions, priorities, and deadlines simultaneously.
- Strong written and verbal communication skills.
- Demonstrated attention to detail and ability to maintain accurate records.
- Ability to exercise discretion and sound judgment when handling sensitive personnel and security matters.
- Ability to work effectively both independently and as part of a multidisciplinary security and mission-support team.
- Previous experience working in an SCI or SAP environment or supporting SCI operations.
- Familiarity with applicable ICDs, Intelligence Community security policy, DOE and DoW security requirements, and national-level security requirements.
- Experience developing or maintaining SOPs, process documentation, metrics, or workflow improvements.
- Demonstrated ability to provide responsive customer service while maintaining security and compliance requirements.
- Security+ or baseline IAT Level II certification
**Special Requirements:**
- This position requires the ability to obtain and maintain a Top Secret Q Clearance with Sensitive Compartmented Information (SCI) access from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program. In addition, due the SCI, you may also be subject to random polygraph testing.
- Visa sponsorship is not available for this position.
**About ORNL:**
As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.
ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.
Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.
This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.
If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.