实施工程师实习生
Implementation Engineer Intern
这是一个远程职位。
我们正在寻找谁？
加入我们的客户成功团队，担任实施工程师实习生，发挥关键作用，帮助客户成功部署改变其运营的AI代理。你将与客户成功经理密切合作，引导客户完成AI实施旅程，确保顺利采用并实现最大价值。这是一个为期6个月的实习计划，旨在培养你成为全职实施工程师。
你将做什么？
1. 为新客户提供支持，并实施最适合他们需求的AI代理解决方案。
2. 指导客户进行技术设置，包括集成、配置和流程优化。
3. 解决实施中的挑战，并为复杂的客户问题提供创造性的解决方案。
4. 与外部和内部利益相关者沟通——在客户联系人和内部产品/技术团队之间搭建桥梁，以进行集成和部署。
5. 处理工单——在解决方案团队的帮助下处理升级请求，并满足行政工单的服务水平协议。
6. 成为对话式AI专家——主动分析客户数据，提出解决方案，并建议下一步行动以增加价值。
面试环节
1. 任务和简历评估
2. 与客户成功经理和创始人面试
3. 与团队一起工作一周
要求
谁适合这个职位？
· 经验：工程、计算机科学或相关领域的应届毕业生，或有类似职位1年经验者
- 对技术充满好奇心，熟悉API、集成和学习新技术（不要求是开发者）
- 问题解决思维
- 强大的沟通能力
- 客户至上的态度
- 注重细节
- 团队合作精神
- 熟悉SaaS工具、API或自动化平台（加分项：具备AI/ML经验）
福利
薪酬与结构
· 薪资：30,000卢比/月
- 6个月的实习计划，旨在培养你成为全职实施工程师
- 工作方式：远程
班次时间
· 其他地区：中午12点 - 晚上9点
- 北美地区：下午3点 - 凌晨12点
团队动态与文化
· 销售、客户成功和市场营销部门的小型团队
- 根据绩效晋升
- 文化建立在尊重、透明、责任、协作和坦率的基础上
- 对与用户和团队内部的良好沟通充满热情
- 追求精简、迭代改进；通过为客户和公司创造的价值来衡量成功
- 一个充满好奇心的团队，持续关注最新技术
查看英文原文
This is a remote position.
What are we looking for?Join our Customer Success team as an Implementation Engineer Intern and play a crucial role in helping our customers successfully deploy AI agents that transform their operations. You'll work closely with Customer Success Managers to guide clients through their AI implementation journey, ensuring smooth adoption and maximum value realization.This is a 6-month internship program designed to develop you into a full-time Implementation Engineer.What will you be doing?1. Onboard new clients and implement AI agent solutions best suited for their needs.2. Guide customers through technical setup including integrations, configurations, and workflow optimization3. Troubleshoot implementation challenges and provide creative solutions to complex customer problems4. Liaise with external and internal stakeholders - bridge between customer SPOCs and internal product/tech teams for integrations and deployments5. Ticketing - address escalations and meet administrative ticket SLAs with the solution team's assistance6. Become a conversational AI expert - proactively analyze customer data, propose solutions, and suggest next steps to increase valueInterview Rounds1. Assignment and Profile Evaluation2. Interview with the CSM and Founders3. 1 week of working together with the Team
Requirements
Who is a good fit?
· Experience: Recent graduate in Engineering, Computer Science, or related field, or 1 year of experience in a similar role
- Technical curiosity - comfortable with APIs, integrations, and learning new technologies (not required to be a developer)
- Problem-solving mindset
- Strong communication skills
- Customer-first attitude
- Detail-oriented
- Collaborative spirit
- Familiarity with SaaS tools, APIs, or automation platforms (bonus: AI/ML exposure)
Benefits
Compensation and Structure
· Stipend: INR 30,000/month
- 6-month internship program designed to develop you into a full-time Implementation Engineer
- Work mode: Remote
Shift Timings
· Rest of the World: 12 PM - 9 PM
- North America: 3 PM - 12 AM
Team Dynamics and Culture
· Small team across sales, customer success, and marketing
- Promotion based on performance
- Culture founded on respect, transparency, accountability, collaboration, and radical candour
- Obsessed with communicating well with users and within the team
- Lean, iterative improvements; success measured by value created for customers and company
- Curious team that keeps up with the latest tech and industry trends
Originally posted on Himalayas