产品经理 - 企业支持
Product Manager - Enterprise Support
在Netflix，我们的使命是娱乐全世界。我们正在书写下一章——突破叙事、全球粉丝和将不可想象变为现实的边界。我们是一支梦想团队，痴迷于探索创意、直觉和尖端技术融合时会发生什么的令人不安的兴奋感。加入我们，成为未来的一部分。
N-Tech产品团队专注于构建企业解决方案，以提高客户的产品效率、生产力和效果，通过传统产品和eSass技术实现。我们以用户为中心，打造让业务蓬勃发展的工具，我们的内部生产力重点覆盖Netflix的多个跨职能团队。
我们正在寻找一位产品经理加入团队，帮助构建下一代专注于协作技术领域的企业应用，并具备企业SaaS产品的经验。在此职位上，您将负责并管理一系列企业产品，领导产品战略，与负责战术项目执行的团队合作，创造性地解决业务问题，对产品设计有敏锐的洞察力，并与设计师、工程师、利益相关者和其他产品经理跨职能协作，打造可扩展且安全的产品。
**关于您：**
您是一位充满好奇心和创造力的产品领导者，在模糊不清的环境中茁壮成长，并能为跨越多个平台、工作流程和团队的复杂问题带来清晰的思路。您能够平衡战略思维与执行导向，带领产品从发现到发布和采用。您利用客户洞察和数据识别机会，做出深思熟虑的权衡，并创造直观的产品体验。您理解支持平台、自动化、数据和AI如何协同工作，以提升自助服务、代理效率和员工支持体验。您擅长管理利益相关者，建立跨职能的一致性，并能有效地与工程师、运营合作伙伴、客户和高管沟通。
**职责：**
- 制定产品路线图，并与工程、设计、支持运营、数据和业务利益相关者紧密合作，优先处理并交付新产品和改进。
- 管理产品从发现和概念开发到迭代交付、发布、采用、持续改进、迁移和淘汰的完整生命周期。
- 利用客户洞察和数据来优先处理需求
查看英文原文
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
The N-Tech Product team is focused on building enterprise solutions to drive productivity, efficiency and effectiveness of our customers, both through traditional product and eSass technology We are user-obsessed and build tools that make the business thrive, and our focus on internal productivity covers many cross-cutting teams at Netflix.
We are looking for a Product Manager to join the team and help build our next generation of enterprise applications focused on collaboration technology space with experience in enterprise SaaS products. In this role, you will own and manage a portfolio of enterprise products, lead product strategy, partner with teams who lead tactical project execution, creatively solve business problems, have a keen eye for product design and cross-functionally collaborate with designers, engineers, stakeholders and other product managers to build scalable and secure products.
**About You:**
You are a curious and creative product leader who thrives in ambiguity and brings clarity to complex problems spanning multiple platforms, workflows, and teams. You balance strategic thinking with a bias toward execution and can lead products from discovery through launch and adoption. You use customer insights and data to identify opportunities, make thoughtful tradeoffs, and create intuitive product experiences. You understand how support platforms, automation, data, and AI can work together to improve self-service, agent productivity, and the employee support experience. You are skilled at managing stakeholders, building cross-functional alignment, and communicating effectively with engineers, operational partners, customers, and executives.
**Responsibilities:**
- Create product roadmaps and work closely with engineering, design, support operations, data, and business stakeholders to prioritize and deliver new products and enhancements.
- Manage products through their full lifecycle, from discovery and concept development through iterative delivery, launch, adoption, continuous improvement, migration, and deprecation.
- Use customer insights and data to prioritize the opportunities that deliver the greatest employee and business impact and to measure whether products are achieving their intended outcomes.
- Build alignment across teams with different needs and priorities, communicate tradeoffs clearly, and lead product discussions with engineering, operational partners, and senior leaders.Develop a deep understanding of the internal support product you will own and create an enduring vision to improve the employee and support-agent experience.
- Own the product strategy and roadmap across internal tools such as Slack, Zendesk, and Jira and the integrations connecting these platforms.
- Partner with support teams, employees, and other stakeholders to understand customer needs, identify pain points, and validate product opportunities through research, data, and feedback.
- Define and improve the data foundation needed to understand support demand, identify recurring issues, measure product performance, and provide actionable insights to support teams.
**Requirements:**
- 5+ years of product management experience leading enterprise or consumer products.
- Experience managing products through the full lifecycle, from discovery and requirements through development, testing, launch, adoption, and continuous improvement.
- Ability to understand complex systems and workflows and create simple, intuitive experiences across multiple products and teams.
- Experience using customer insights, data, and metrics to identify opportunities, prioritize investments, and measure product outcomes.
- Ability to balance near-term delivery with a longer-term product vision and make thoughtful tradeoffs across competing priorities.
- Experience partnering closely with engineering, design, data, operations, and business stakeholders.
- Strong analytical, problem-solving, written, and verbal communication skills.
- Experience with support technology, workflow automation, or AI-powered products is a plus.
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $310,000.00 - $545,000.00. This compensation range will vary based on location.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits [here](https://jobs.netflix.com/work-life-philosophy).
Netflix is a unique culture and environment. Learn more [here](https://jobs.netflix.com/culture).
[Inclusion](https://about.netflix.com/en/inclusion) is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.