质量保证工程师 - 印度远程
Quality Assurance Engineer - India Remote
量子循环人工智能公司是英国发展最快的健康科技公司之一。我们的AI驱动平台EMMA被英国数百家组织用于管理沟通、自动化工作流程，并通过智能自动化实现更好的结果。我们获得了领先投资者的支持，在A轮融资前迅速扩张，正在构建将定义下一代AI驱动服务交付的基础设施。
关于该职位
我们的平台处理真实的实时对话——因为这些对话至关重要，质量至关重要。小错误会造成实际后果。我们正在寻找一名QA自动化工程师来负责并扩展确保我们语音AI平台可靠性的自动化测试。
你将构建和维护后端和前端的自动化测试覆盖率，创建从头到尾进行并验证真实测试通话的自动化，并测量使平台运行的语音转文字（STT）和文字转语音（TTS）层的准确性。这是一个需要亲自参与、高度负责的职位，你的测试直接保护真实用户。
你将负责的工作
后端和前端测试自动化
- 在后端服务和前端构建和维护自动化测试覆盖率，确保新功能发布时不会破坏现有行为。
- 将测试集成到CI流水线中，使质量检查在每次更改时自动运行。
- 与工程师合作，将现实中的故障转化为永久的回归测试。
语音管道和通话自动化
- 构建并运行外呼自动化，通过实时语音管道拨打测试通话，模拟真实的来电者场景，并从头到尾验证平台的行为。
- 测试语音转文字（STT）层——测量转录准确性和平台理解来电者的能力。
- 测试文字转语音（TTS）层——验证发音、自然度以及语音输出是否正常工作。
- 在多个对话流程上运行回归测试，并在更改后捕捉行为偏差。
质量评估和缺陷管理
- 根据对话质量维度对通话进行评估——准确性、语气、流程遵循、理解能力、阶段之间的交接、摘要、结果处理、通话控制以及避免不必要的重复。
- 复现、记录并跟踪缺陷直至解决，根据真实通话示例编写清晰的复现步骤。
- 与工程师、提示作者和运营团队合作。
查看英文原文
ABOUT QUANTUMLOOPAI
QuantumLoopAI is one of the UK's fastest-growing healthtech companies. Our AI-powered platform, EMMA, is used by hundreds of organisations across the UK to manage communications, automate workflows and deliver better outcomes through intelligent automation. Backed by leading investors and scaling rapidly ahead of our Series A, we are building the infrastructure that will define the next generation of AI-driven service delivery.
ABOUT THE ROLE
Our platform handles real, live conversations — and because those conversations matter, quality is critical. Small errors have real consequences. We are looking for a QA Automation Engineer to own and grow the automated testing that keeps our voice AI platform reliable.
You will build and maintain automated test coverage across backend and frontend, create automation that places and validates real test calls end to end, and measure the accuracy of the speech-to-text (STT) and text-to-speech (TTS) layers that make the platform work. This is a hands-on, high-ownership role where your testing directly protects real users.
WHAT YOU WILL DO
Backend and Frontend Test Automation
- Build and maintain automated test coverage across backend services and the frontend, ensuring new features ship without breaking existing behaviour.
- Integrate tests into CI pipelines so quality checks run automatically on every change.
- Work with engineers to turn real-world failures into permanent regression tests.
Voice Pipeline and Call Automation
- Build and run outbound-call automation that places test calls through the live voice pipeline, simulates realistic caller scenarios, and validates the platform's behaviour from start to finish.
- Test the speech-to-text (STT) layer — measuring transcription accuracy and how reliably the platform understands callers.
- Test the text-to-speech (TTS) layer — validating pronunciation, naturalness, and that the voice output behaves correctly.
- Run regression testing across multiple conversation flows and catch behavioural drift after changes.
Quality Evaluation and Defect Management
- Evaluate calls against conversational quality dimensions — accuracy, tone, flow adherence, understanding, hand-off between stages, summaries, outcome handling, call control, and avoiding unnecessary repetition.
- Reproduce, document, and track defects through to resolution, writing clear reproduction steps from real call examples.
- Work with engineers, prompt authors, and the operations team to identify quality issues and build permanent test coverage around them.
Requirements
ESSENTIAL
- 4+ years of hands-on experience in QA automation or software testing with a strong automation focus.
- Strong hands-on Python — you write, debug and maintain test scripts daily, not occasionally.
- Experience writing and maintaining automated test suites across both API and UI layers.
- Comfortable testing REST APIs and working with structured data (JSON).
- Experience with automated web and UI testing frameworks.
- Familiarity with version-control workflows (Git) and continuous-integration pipelines — you have integrated automated tests into CI/CD.
- Solid grasp of QA methodology — test design, regression strategy, and the defect lifecycle.
- Excellent attention to detail and clear written communication.
- Comfortable working remotely and aligning to UK business hours (9:00 AM to 6:00 PM GMT/BST).
DESIRABLE
- Exposure to voice or conversational AI testing — metrics such as transcription accuracy (WER), naturalness scoring, or response latency.
- Experience with automated or AI-assisted response evaluation.
- Telephony or real-time audio and voice testing experience.
- Experience working with data to gather and verify test evidence programmatically.
- Experience in regulated software environments where quality assurance and compliance processes are important.
- Experience working with distributed or remote teams across multiple time zones.
LOGISTICS
- Education: We value skills and experience over formal qualifications.
- Working arrangements: Fully remote from India, aligned to UK business hours (9:00 AM to 6:00 PM GMT/BST).
- Start date: Flexible.
Benefits
WHAT WE OFFER
- Competitive package depending on experience
- Potential share options
- Professional development including conference attendance and CPD support
- The opportunity to own test automation for a live voice AI platform at one of the UK's fastest-growing healthtech companies
- Remote working with a collaborative, high-ownership engineering culture
- Direct collaboration with engineering, AI/ML and product teams
HOW WE ARE DIFFERENT
At QuantumLoopAI, you will join a team that is building AI-powered products used by hundreds of organisations across the UK. We move fast, take ownership, and celebrate wins together. Our culture values:
- Impact over optics. We measure success by real outcomes, not busy work
- Transparency. Open communication, honest feedback, shared context
- Ownership. You will have real autonomy to shape your work and our platform
- Learning. We are building something new, and we learn from every experiment
This is a QA role where your work has direct, visible impact. Every test you build protects real users in real conversations. You will not be writing test scripts in isolation — you will be listening to real calls, diagnosing real failures, and building the automation that prevents them from happening again.
DIVERSITY AND INCLUSION
We believe diverse teams build better products. We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.
RECRUITMENT SAFETY NOTICE
QuantumLoopAI will never ask candidates for payment or sensitive financial information during the recruitment process. All official communications come from @quantumloopai.com email addresses.
COME WORK WITH US
Ready to own quality for a live voice AI platform? We would love to hear from you. Questions about this role? Contact
Originally posted on Himalayas