远程运营与服务协调员
Remote Operations & Service Coordinator
职位名称：远程运营与服务协调员
职位简介：
我们正在寻找一位高度有条理且积极主动的远程运营与服务协调员，以支持一家快速发展的暖通空调（HVAC）公司的日常运营。该职位适合有运营、行政或团队领导经验的候选人，能够在快节奏环境中协调人员、流程和客户沟通。虽然具备暖通空调行业经验是巨大优势，我们也欢迎那些学习能力强、渴望接受暖通空调系统和服务运营培训的积极专业人士。远程运营与服务协调员将在确保日常业务顺利运行方面发挥关键作用，包括管理客户沟通、安排服务预约、协调技术人员、采购材料、处理发票以及维护准确的运营记录。理想的候选人注重细节、高度有条理，对自己的工作负责，并能在协作环境中茁壮成长，同时支持公司持续发展。
主要职责：
运营管理：
- 协助管理日常公司运营和工作流程。
- 协调客户、技术人员、供应商和办公室员工之间的沟通。
- 改进运营流程和效率。
客户沟通与排期：
- 接听客户电话并收集服务请求详情。
- 安排服务预约。
- 向客户提供项目状态更新。
技术人员协调：
- 管理技术人员的排班和每日任务。
- 为技术人员提供与工作相关的问题支持。
- 确保技术人员获得必要的信息和材料。
采购与行政支持：
- 订购材料和零件。
- 与供应商协调。
- 协助处理保修相关的零件和索赔。
账单与系统管理：
- 创建和处理发票。
- 监督已完成的项目。
- 在公司系统中保持准确的记录。
- 在开票阶段后进行账单和收款操作。
- 执行与职位相关的其他任务。
资格与要求：
- 英语熟练（书面和口语）。
- 优秀的沟通和解决问题能力，能够有效与客户、供应商和团队成员合作。
- 有运营或行政管理经验者优先。
- 有团队领导或其他领导岗位经验者优先。
- 能够管理
查看英文原文
Job Title: Remote Operations & Service Coordinator
Job Summary:
We are seeking a highly organized and proactive Remote Operations & Service Coordinator to support the daily operations of a growing HVAC company. This role is ideal for a candidate with previous operations, administrative, or team leadership experience who excels at coordinating people, processes, and customer communication in a fast-paced environment. While HVAC industry experience is a strong advantage, we are also open to motivated professionals who are quick learners and eager to be trained on HVAC systems and service operations. The Remote Operations & Service Coordinator will play a key role in ensuring smooth day-to-day business operations by managing customer communications, scheduling service appointments, coordinating technicians, purchasing materials, processing invoices, and maintaining accurate operational records. The ideal candidate is detail-oriented, highly organized, takes ownership of their work, and thrives in a collaborative environment while supporting the company's continued growth.
Key Responsibilities:
Operations Management:
- Assist in managing daily company operations and workflow.
- Coordinate communication between customers, technicians, suppliers, and office staff.
- Improve operational processes and efficiency.
Customer Communication & Scheduling:
- Answer customer calls and gather service request details.
- Schedule service appointments.
- Provide customers with job status updates.
Technician Coordination:
- Manage technician schedules and daily assignments.
- Support technicians with job-related issues.
- Ensure technicians have the necessary information and materials.
Purchasing & Administrative Support:
- Order materials and parts.
- Coordinate with suppliers.
- Assist with warranty-related parts and claims.
Billing & Systems Management:
- Create and process invoices.
- Monitor completed jobs.
- Maintain accurate records in company systems.
- Perform billing and collections after the invoicing stage.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Excellent communication and problem-solving skills, allowing for effective collaboration with clients, vendors, and teammates.
- Previous operations or administrative management experience preferred.
- Previous experience in a Team Lead, or other leadership role preferred.
- Ability to manage multiple responsibilities independently.
- HVAC industry experience is a plus but not required.
- Strong sense of ownership, accountability, and problem-solving.
- Excellent organizational skills with the ability to manage people, schedules, and daily operations.
- Eagerness to grow into a key leadership role within the company.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Strong problem-solving skills with the ability to work independently.
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.
- Ability to quickly learn new systems, software, and workflows.
- Ability to understand and follow established processes accurately with minimal supervision.
- Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
Originally posted on Himalayas