实施顾问II，建筑行业
Implementation Consultant II, Construction
**Built的使命：** 连接并简化房地产业务。
Built是一个由人工智能驱动的平台，正在改变房地产融资、开发和管理的方式。专为房地产和建筑行业打造，Built最初专注于解决贷款人施工拨款管理的问题，并发展成为一套全面的操作系统，解决该行业中一些最复杂的挑战。如今，Built已成为超过350家贷款机构、80,000多名借款人和业主以及数千家承包商的合作伙伴，支持着价值超过3000亿美元的86,000个活跃项目。了解更多请访问[**getbuilt.com**](http://getbuilt.com)
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Built Technologies正在改变资本在建筑和房地产金融中的流动方式——这是经济中最大、最复杂的领域之一。我们的平台将贷款机构，包括许多美国顶级银行，与他们所资助的业主、开发商和总包商连接起来。当拨款获得批准后，建筑商可以支付分包商。当合规文件通过后，项目就可以继续推进。我们在这里的工作并非抽象；它直接影响资本流动和房地产建设的方式。
我们的实施团队负责决定贷款机构是否将Built作为其运营核心或放弃使用。作为**实施顾问II**，你将管理一个具有战略意义的复杂客户实施组合，拥有越来越多的自主权；负责企业级贷款客户的端到端交付，并开始为整个团队的运作做出贡献。你有成功上线的记录，有牢固的客户关系，并具备在没有持续指导的情况下处理新挑战的判断力。这个职位支持业主、开发商和总包商，特别适合那些具备建筑背景并能够学习和交付软件的人。
**我们的指导原则**
- **敢于创新。** 我们追求行业中最重大的问题，挑战他人视为理所当然的假设，并采取经过计算的风险来实现目标。我们不躲在共识或委员会背后。保守行事只是缓慢失败。
- **帮助客户成功。** 我们深入理解客户的企业——他们如何思考，如何部署资本，什么让他们夜不能寐。我们对待他们的资本就像对待自己的一样。我们提供的是杠杆，而不是功能。我们以客户成果来衡量自己，而不是我们的意图。
- **保持敏捷。** 我们快速响应变化，拥抱迭代，不断优化我们的产品和服务。我们相信，只有通过持续改进才能保持领先。
查看英文原文
**Built's Mission:** Connect and simplify doing business in real estate.
Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at [**getbuilt.com**.](http://getbuilt.com)
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Built Technologies is transforming how capital moves through construction and real estate finance - one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward. The work we do here is not abstract; it has a direct and material impact on how capital flows and how real estate gets built.
Our Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone or walks away. As an **Implementation Consultant II,** you will manage a strategic portfolio of complex client implementations with growing independence; owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates. You bring a track record of successful go-lives, strong client relationships, and the judgment to navigate novel challenges without constant direction. This role supports owners, developers, and general contractors and is especially well suited to someone who brings construction context plus the ability to learn and deliver software.
**Our Guiding Principles**
- **Be Bold.** We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly.
- **Help Customers Win.** We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
- **Move with Urgency & Purpose.** We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
- **Own the Outcome.** We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked.
- **Never Satisfied.** We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.
**What You'll Do**
- Lead complex implementations for owner, developer, and general contractor clients - managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
- Conduct discovery and planning sessions with client stakeholders, translating strategic business goals and workflows into actionable implementation roadmaps.
- Manage escalations and navigate organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
- Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team.
- Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
- Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
- Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.
**What You'll Bring**
- 2-4 years of experience in SaaS implementation, professional services, or enterprise project delivery, ideally in construction technology, financial services, fintech, or a complex B2B software environment.
- **Construction industry experience is strongly preferred.** You have worked for or closely with an owner, developer, general contractor, subcontractor, or construction technology company, and understand the operational realities of running projects.
- A proven ability to deliver concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove.
- Strong client communication and relationship management skills; you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through.
- A track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients.
- Working knowledge of construction project and financial workflows, such as project set-up, project financials, payables, lien waivers, project controls, or subcontractor/vendor coordination. You can use that context to help a customer translate how they work today into a practical workflow in Built.
- Some experience with implementation methodologies (Agile, Waterfall, or hybrid approaches) and comfort adapting your approach to the client's environment.
- Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly and apply them effectively.
**What Success Looks Like at Six Months**
- Your implementation portfolio is delivering consistently — projects are on schedule, clients are satisfied, and go-lives are producing measurable adoption outcomes.
- You've successfully navigated at least one high-complexity or high-risk implementation to a successful go-live, demonstrating sound judgment under pressure.
- You've contributed at least one process improvement or documented playbook that has been adopted by the broader implementations team.
- Cross-functional partners in Sales, Product, and Engineering consistently seek your input when complex client situations arise, trusting your judgment and domain expertise.
**AI & Technology Expectations**
- Leverage AI tools to enhance the productivity, quality, and speed of your work. • Use AI to support drafting, analysis, summarization, and problem-solving across your role. • Identify opportunities to streamline workflows and reduce manual effort through automation and AI.
- Apply AI to sharpen decision-making and strengthen strategic insights.
- Share effective AI use cases and best practices with your team.
_Built’s salary range for this position is $90,000 - 115,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees; your total rewards package at Built will include equity, market-current medical, dental and vision coverage, an unlimited PTO policy, and other benefits._
**__________________________** **Travel Requirement:** Employees who are not based in the Nashville area are required to travel to our Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel to Nashville may be required based on your role and business needs.
**Perks:**
- The rare opportunity to radically disrupt a $1.5T industry
- Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance
- Robust compensation package, including equity in the form of stock options
- Learning Grant program to support ongoing professional development
- 401k with match and expedited vesting [US ONLY]
Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, genetic information, or any other characteristic protected by law.
Built is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please share with your Talent Partner or email [careers@getbuilt.com](mailto:careers@getbuilt.com).
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