高级前向部署工程师
Senior Forward Deployment Engineer
关于该职位
加入一家人工智能通信软件公司的客户支持技术团队，跨产品、工程和市场推广部门工作。你将负责生产环境的部署，并将客户需求和实时反馈转化为可靠、可重复的实现方案。
你将负责的工作
- 将客户需求转化为稳健的生产流程、数据流、提示词和防护机制。
- 主导部署并使用API、webhook和常见认证模式与第三方系统进行集成。
- 编写和测试连接代码和功能，并配备适当的监控和日志记录。
- 调试跨调用、流程和数据的生产问题，并及时提供修复方案。
- 创建可重复使用的部署模板和操作手册，以提高一致性和扩展性。
- 与内部团队分享常见的客户痛点和产品建议。
我们寻找的人选
- 至少3年将客户需求转化为生产实现的实际经验。
- 具有LLM应用的生产经验，包括提示词设计、工具使用、检索增强生成、评估和故障模式。
- 具有API、webhook、OAuth或API密钥以及第三方集成的实际操作经验。
- 强大的编码能力，用于实现、测试、监控和日志记录，同时具备云部署和可观测性基础。
- 德语水平达到B2级或以上。没有德语能力的优秀候选人也可考虑。
- 具备语音或电话集成经验者优先。熟悉TypeScript、Python、SQL、工作流自动化和隐私保护经验也较为有用。
薪酬与福利
年薪为6万欧元至9万欧元。不提供签证担保。
地点
德国境内的远程办公。
查看英文原文
ABOUT THE ROLE
Join a customer-facing technical team at an AI communications software company, working across product, engineering, and go-to-market. You will own production deployments and turn customer needs and live feedback into reliable, repeatable implementations.
WHAT YOU'LL DO
- Translate customer requirements into robust production workflows, data flows, prompts, and guardrails.
- Lead deployments and build integrations with third-party systems using APIs, webhooks, and common authentication patterns.
- Write and test glue code and features, with appropriate monitoring and logging.
- Debug production issues across calls, workflows, and data, and deliver timely fixes.
- Create reusable deployment templates and playbooks to improve consistency and scale.
- Share recurring customer pain points and product recommendations with internal teams.
WHAT WE'RE LOOKING FOR
- At least 3 years of practical experience translating customer requirements into production implementations.
- Production experience with LLM applications, including prompting, tool use, retrieval-augmented generation, evaluation, and failure modes.
- Hands-on experience with APIs, webhooks, OAuth or API keys, and third-party integrations.
- Strong coding skills for implementation, testing, monitoring, and logging, plus cloud deployment and observability fundamentals.
- German proficiency at B2 level or above. Exceptional candidates without German proficiency may also be considered.
- Voice or telephony integrations are a plus. TypeScript, Python, SQL, workflow automation, and privacy experience are also useful.
COMPENSATION & BENEFITS
Compensation is €60,000 to €90,000 annually. Visa sponsorship is not available.
LOCATION
Remote within Germany.