Lead Product Manager, Fan Experience
###****SeatGeek 认为现场活动是强大的体验，将人类团结起来。我们通过技术知识和粉丝优先态度，我们正在简化和现代化票行业.** 通过满足球迷和权利持有人，我们正在推动一个新的开放的娱乐生态系统，在那里球迷可以无力访问体验，场馆也可以无地接触他们的观众。因为每个人都应该期待更多的门票。大多数球迷不会在 SeatGeak 上开始搜索门票。他们从 ChatGPT,谷歌搜索，Instagram 广告，团队网站，电子邮件或朋友的链接开始。登陆后的第一几秒钟发生的事情决定他们是否在我们那里找到票或回到搜索。今天，这次旅行涵盖了许多表面区域和负责团队。我们正在寻找一个领导产品经理来专注于终点到终端体验，从首个触摸点到登陆以及活动页面，包括离开和回来的粉丝。一旦粉丝登陆，你也将拥有随着他们每一个表面都遵循的功能的一致性，如价格显示和费用透明度，信用和激励，通知，保存和关注事件，我们的保证和信任信号。粉丝会遇到这些，但没有单独的团队拥有它们。**这个角色没有自己的队伍.**你将通过其他团队的路线图提供服务。这意味着制定战略，做出案例，和与 PM,工程和设计领导者以及营销人员密切合作，使一个碎片化的旅程成为一体验。如果你受到影响力而不是直接拥有单个表面的影响力，那么这个角色是你的。####**** 你会做的** - 推动粉丝如何从营销道 （付费搜索，付费社交，SEO,附属公司，伙伴链接，电子邮件，推）中获得的愿景，策略和指标。- 保持发现正在发生变化的最新信息，包括人工智能助理，基于 AI 的搜索和社交商业，并为合适团队提供这些机会 - 优化登陆体验 （表演者，场地，类别和竞选页面以及应用程序深度链接）的战略，使粉丝看到的内容与带来的广告，电子邮件或搜索匹配 - 在登陆后负责跨界功能。如价格显示，信用卡和激励措施，通知，保存和关注事件，信任信号等 - 设置自动质量检查以保持经历的质量检测
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#### **SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.**
By catering to both fans and rightsholders, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and venues have seamless access to their audiences. Because everyone should expect more from ticketing.
Most fans don't start their ticket search on SeatGeek. They start with a conversation with ChatGPT, a Google search, an Instagram ad, a team's website, an email, or a link from a friend. What happens in the first few seconds after they land decides whether they find their tickets with us or go back to searching.
Today that journey spans many surface areas and responsible teams. We're looking for a Lead Product Manager to focus on the end to end experience, from the first touchpoint through landing and onto the event page, including fans who leave and come back. Once fans land, you'll also own the consistency of the features that follow them across every surface, such as price display and fee transparency, credits and incentives, notifications, saved and followed events, and our guarantee and trust signals. Fans meet these everywhere, yet no single team owns them.
**This role doesn't have its own squad.** You'll deliver through other teams' roadmaps. That means setting the strategy, making the case, and partnering closely with PMs, engineering and design leads, and marketers to turn a fragmented journey into one experience. If you're energized by impact through influence rather than direct ownership of a single surface, this role is for you.
#### **What you'll do**
- Drive the vision, strategy and metrics for how fans get from marketing channels (paid search, paid social, SEO, affiliates, partner links, email, push) through landing and through checkout
- Stay on top of how discovery is changing, including AI assistants, AI-driven search and social commerce, and bring those opportunities to the right teams
- Optimize the strategy for landing experiences (performer, venue, category and campaign pages, plus app deep links), so what fans see matches the ad, email or search that brought them
- Lead the charge for cross-cutting features fans meet after they land, such as price display, credits and incentives, notifications, saved and followed events, and trust signals
- Set up automated quality checks that keep the experience consistent as teams ship, from checks that price display, trust signals and other shared features match across surfaces, to evals for AI-powered experiences and AI agents that continuously walk key fan journeys. Use them to catch broken experiences, regressions and drop-off spikes before fans feel them
- Map the full journey, find where fans drop off between teams, and build the case for fixing those gaps with data, research and clear sizing of the opportunity
- Dig into the data yourself: analyze funnel, channel and experiment results, monitor journey metrics for shifts, and turn what you find into clear recommendations for partner teams
- Run continuous discovery on the shopping experience, including fan research, data deep dives and competitive teardowns, and turn what you learn into a steady pipeline of ideas and experiments for partner teams
- Shape the roadmaps of our Product and Marketing Teams. Bring prioritized, well-scoped opportunities into planning and get them committed
- Run regular working sessions with partner teams to keep journey work aligned, sequenced and moving
- Work AI-native: prototype ideas with AI coding tools to win buy-in from partner teams, use AI to synthesize research and data at speed, and share the workflows that work so other PMs adopt them
- Champion the fan journey across the company, celebrate wins, and mentor junior members of the product team
#### **What you have**
- 8+ years of product management in consumer e-commerce, marketplaces or travel, including work on acquisition funnels, landing experiences or growth
- A proven ability to get work prioritized and shipped by teams you don't manage
- Working fluency in paid marketing, SEO, AI-driven discovery, and attribution
- Strong experimentation, analytical and written communication skills
- Experience with pricing, trust or design-system work that spans many surfaces, and strong attention to detail
- Bonus: Experience using automation or AI tools to monitor product quality at scale
- Bonus: live events or ticketing experience
#### **Our stack**
You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language.
- **Languages:** Python, Go, C#+.NET Core, Swift, Next.js, TypeScript
- **Client Platforms**: iOS, Android, Web (Desktop/Mobile)
- **Technologies:** OAuth2.0 & Identity Management, Payment Tokenization
- **Event-driven Technologies:** RabbitMQ, Kafka
- **Datastores:** Postgres, Redis, Memcache, Elasticsearch
- **Cloud:** AWS
- **Version control:** Git (Gitlab)
#### **Perks**
- Equity stake
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
* * *
_The salary range for this role is $152,000 - $220,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location._
_SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!_
To review our candidate privacy notice, [click here](https://seatgeek.com/privacy/USApplicantNotice).
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