客户支持专员 - Alia
Customer Support Specialist - Alia
关于公司
Dotdigital 是一个充满激情和奉献精神的全球专业人员社区，致力于组织及其客户的集体成功。我们以创新、团队合作和以客户为中心的解决方案为核心原则，以成长型思维面对挑战，并对我们的工作负责。在 Dotdigital，协作和好奇心为我们与多元化的同事建立有意义的联系和学习机会铺平了道路。我们的工作环境鼓励知识共享，促进探索，并珍视创意想法。这些共同引导我们朝着一个共同的愿景前进，即通过采用负责任的营销实践，让全球的品牌超越客户的期望。
关于 Alia by Dotdigital
Alia 正在重新定义电子商务品牌如何将网站访客转化为客户。Alia 专为 Shopify 而打造，其基于人工智能的弹窗结合了智能定位、实时优化和精美的体验，从而推动行业领先的注册率和收入增长。数千家高增长品牌信任 Alia，它帮助商家获取高质量的电子邮件和短信订阅者，解锁零方数据，并从第一次互动开始提供更个性化的客户旅程。
关于该职位
作为客户支持专员，您将是使用 Alia 的商家的第一联系人。您将帮助客户解决技术问题，回答产品相关问题，指导商家遵循最佳实践，并确保每次互动都给他们带来卓越的体验。您将与我们的客户成功、工程和产品团队紧密合作，快速解决问题，同时识别改进我们的产品和支持流程的机会。这个职位适合一位富有同理心、注重细节、技术好奇并以提供世界级客户体验为荣的人。理想情况下，您具备使用 Intercom、Slack 和 Shopify 的经验。
关于您
- 至少一年 SaaS 或电商客户支持经验
- 具有支持 Shopify 商家的经验
- 具有使用 Intercom、Zendesk 或类似支持平台的经验
- 具有使用 Slack 的经验
- 熟悉 HTML、CSS 或 JavaScript 是加分项
- 熟悉 Klaviyo、Attentive、Yotpo、Mailchimp 或其他电商营销平台是加分项
最初发布于 Himalayas
查看英文原文
About Us
The Company:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
About Alia by Dotdigital
Alia is redefining how eCommerce brands turn website visitors into customers. Built exclusively for Shopify, Alia’s AI-powered popups combine intelligent targeting, real-time optimisation, and beautifully designed experiences to drive industry-leading opt-in rates and revenue growth. Trusted by thousands of high-growth brands, Alia helps merchants capture high-quality email and SMS subscribers, unlock zero-party data, and deliver more personalised customer journeys from the very first interaction.
About the Role
As a Customer Support Specialist, you'll be the first point of contact for merchants using Alia. You'll help customers troubleshoot issues, answer product questions, guide merchants through best practices, and ensure every interaction leaves them with an exceptional experience. You'll work closely with our Customer Success, Engineering, and Product teams to resolve issues quickly while identifying opportunities to improve both our product and support processes. This role is ideal for someone who is highly empathetic, detail-oriented, technically curious, and takes pride in delivering world-class customer experiences. Ideally, you come to the role with experience using Intercom, Slack, and Shopify.
About You
- Experience in SaaS or eCom customer support for at least 1 year
- Experience supporting Shopify merchants
- Experience using Intercom, Zendesk, or similar support platforms
- Experience using Slack
- Basic HTML, CSS, or JavaScript knowledge is nice to have
- Familiarity with Klaviyo, Attentive, Yotpo, Mailchimp, or other ecommerce marketing platforms is nice to have
Originally posted on Himalayas