Customer Success Manager
尼普图恩零售解决方案是美国和加拿大无与伦比的万通道零售营销领导者。内普图恩在商店媒体网络遍布60,000个地点和140个旗舰牌子，包括阿尔伯茨森，CVS,美元总体，家庭美元，HEB,克罗格，洛布拉夫，地铁，Publix,索贝斯，东南杂货商，梅杰，HyVee,总葡萄酒 & More 和韦克费尔纳。连接到其市场领先的数字激励网络，在许多相同零售商以及 BJ 和目标，以及内普图恩独家的能力结合在店内和数字 OOH 内容成一个平台与无与伦比的精度，规模和经验证实的结果，公司是"一",独特地定位，以无地推动流量，转换和营销人员的利收入增长。更多信息，访问 www.neptuneretailsolutions.com. POSITION SUMMARY 成功管理者支持所有非数字激励计划，在店内/商业化/家庭/数字媒体，对于 CPG 和零售商来说。这位职能担任客户顾问，与客户，机构和跨功能内部团队密切合作，以确保为尼普敦公司的客户提供无项目管理，执行和优化方案。成功的候选人将是创造性的，好奇心，自动激励的，致力于提供运营卓越性，致力到世界级客户服务，愿意创新并具有高廉政性。POSITION RESPONSIBILITY · 协调在商店内，商业化，家居和数字媒体计划的执行，一旦客户批准进入合同。包括创建销售力量的机会，管理系统预订，生成合同，处理程序资产，提供计划总结/报告和批准账单。· 根据需要与销售公司密切合作，在分配帐户上提供执行细节和其他售前支持。·建立强大的关系并作为销售，客户和内部部门之间的联系人。·领导执行卓越性和管理多项项目，生成和管理客户端资产，时间表和执行细节。· 日常账户管理，维护状态网格，回答客户问题，解决出现的问题。· 评估过程和不断寻求改进想法的能力 · 协助根据领导职位的特殊项目 · 在商业，通信，营销或其他领域获得学士学位
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Neptune Retail Solutions is the unparalleled leader in omnichannel retail marketing across the U.S. and Canada. Neptune's In-Store Media network is unmatched across 60,000 locations and 140 banners, including Albertsons, CVS, Dollar General, Family Dollar, HEB, Kroger, Loblaw, Metro, Publix, Sobeys, Southeastern Grocers, Meijer, HyVee, Total Wine & More and Wakefern. Linked to its market-leading Digital Incentives Network at many of the same retailers plus BJ's and Target, along with Neptune's exclusive ability to combine in-store and Digital OOH content into a single platform with unparalleled precision, scale and proven results, the Company is "one of one," uniquely positioned to seamlessly drive traffic, conversion and profitable revenue growth for retailers and advertisers. For more information, visit www.neptuneretailsolutions.com.
POSITION SUMMARY
The Customer Success Manager, supports all non-digital incentives programs, In-Store/ Merchandising/ At Home/ Digital Media, for CPG and Retail marketers. This role serves as a client consultant and works closely with clients, agencies, and cross-functional internal teams to ensure flawless project management, execution, and optimization of programs on behalf of Neptune’s clients. Successful candidates will be creative, curious, self-motivated, driven to deliver operational excellence, dedicated to world class customer service, willing to innovate and have high integrity.
POSITION RESPONSIBILITIES
- Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices.
- Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed.
- Build strong relationships and act as the liaison between Sales, Clients, and Internal departments.
- Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details.
- Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise.
- Ability to evaluate processes and continually seek improvement ideas
- Assist with special projects as assigned by leadership
POSITION QUALIFICATIONS
- Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience).
- Minimum of 2-3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives.
- Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand.
- Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce.
- Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations.
- Ability to adapt and change with the needs of the business mindfully and tactically.
- Proven ability to establish and maintain strong Internal and external partnerships.
- Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients.
- Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus
Applicants must be able to work for any U.S. employer and not require sponsorship either now or in the future.
Applicant Privacy Notice
Neptune Retail Solutions is an Equal Opportunity Employer
Originally posted on Himalayas