账户专员 印刷
Account Specialist Print
Staples 是面向企业的。你是将我们联系在一起的纽带。
加入一个在为各类企业提供卓越印刷解决方案中发挥关键作用的团队。作为印刷客户专员，你将处于推动盈利性印刷销售增长的核心位置，同时为内部和外部客户提供出色的支持。与销售、实施、采购、印刷支持、供应商及跨职能合作伙伴紧密协作，你将负责管理交易性和项目性印刷业务，发现增长和效率提升的机会，并确保从报价到交付的整个过程中提供卓越的客户体验。如果你能在快节奏的环境中茁壮成长，喜欢解决复杂问题，并热衷于建立牢固的客户关系，这将是一个能产生重要影响并随着 Staples 成长的职业机会。
你将负责：
管理交易性和项目性定制印刷订单、项目及仓库补货计划。
- 支持内部和外部印刷客户，同时推动盈利性销售增长和客户留存。
- 管理支持队列和销售机会，将客户请求转化为成功的印刷销售。
- 在整个订单生命周期内及时沟通，包括报价、校对、生产、履行和交付。
- 与销售、实施、采购、印刷支持、供应商及其他团队合作，提供无缝的客户解决方案。
- 通过主动解决问题和跨职能协作分析并解决客户问题。
- 维护客户品牌网站，并协助进行项目商品的添加和更新。
- 利用报告和账户分析识别销售增长机会和运营改进点。
- 组织并维护准确的客户记录、报告和关键业务信息。
- 通过推荐流程优化建议，推动持续改进，提高客户满意度和运营效率。
- 达到关键绩效指标，包括成交率、客户参与度、服务级别协议和流程合规性。
你将带来的能力：
- 强大的决策能力，能够在既定准则内评估定价和利润机会。
- 有独立解决客户问题并防止升级的经验。
- 有管理客户账户的经验，同时能识别机会
查看英文原文
Staples is business to business. You’re what binds us together.
Join a team that plays a critical role in delivering exceptional print solutions to businesses of all sizes. As an Account Specialist Print, you'll be at the center of driving profitable print sales growth while providing outstanding support to internal and external customers. Working closely with Sales, Implementations, Sourcing, Print Support, Suppliers, and cross-functional partners, you'll help manage both transactional and programmatic print business, identify opportunities for growth and efficiency, and ensure an exceptional customer experience from quotation through delivery. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are passionate about building strong customer relationships, this is an exciting opportunity to make a meaningful impact while growing your career with Staples.
What you’ll be doing:
Manage transactional and programmatic custom print orders, projects, and warehouse replenishment programs.
- Support internal and external print customers while driving profitable sales growth and customer retention.
- Manage support queues and sales opportunities, converting customer requests into successful print sales.
- Provide timely communication throughout the entire order lifecycle, including quotation, proofing, production, fulfillment, and delivery.
- Collaborate with Sales, Implementations, Sourcing, Print Support, Suppliers, and other teams to deliver seamless customer solutions.
- Analyze and resolve customer issues through proactive problem-solving and cross-functional coordination.
- Maintain customer-branded websites and facilitate additions and updates to program items.
- Leverage reporting and account analytics to identify sales growth opportunities and operational improvements.
- Organize and maintain accurate customer records, reports, and critical business information.
- Drive continuous improvement by recommending process enhancements that improve customer satisfaction and operational efficiency.
- Meet key performance indicators including win rate, customer engagement, service level agreements, and process compliance.
What you bring to the table:
- Strong decision-making skills with the ability to evaluate pricing and margin opportunities within established guidelines.
- Proven ability to independently resolve customer issues and prevent escalations.
- Experience managing customer accounts while identifying opportunities to improve processes, drive growth, and increase retention.
- Excellent relationship-building and customer service skills with a customer-first mindset.
- Ability to negotiate effectively while balancing customer needs and business objectives.
- Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
- Exceptional communication skills, both written and verbal, with the ability to interact professionally across all levels.
- Ability to analyze reports and translate insights into actionable recommendations.
- Strong attention to detail and commitment to accuracy throughout the order management process.
- Collaborative approach with the ability to work effectively both independently and within cross-functional teams.
What’s needed- Basic Qualifications
- High School diploma or equivalent.
- 2+ years of relevant print, digital copy, customer service, sales, or project management experience.
- Strong relationship-building and interpersonal skills.
- Demonstrated ability to work effectively in a team environment.
- Professional and effective telephone communication skills.
- Strong written communication skills.
- Proficiency with Microsoft Office Suite and PC-based applications.
- Strong organizational skills with the ability to manage multiple concurrent projects.
- Ability to thrive in a fast-paced environment with strong attention to detail.
- Ability to build relationships and tailor communication to a variety of customers and stakeholders.
- Basic mathematical aptitude.
What’s needed - Preferred Qualifications:
- Bachelor’s Degree in Business Administration or a related field.
- Experience supporting business-to-business customers.
- Print and digital copy industry experience.
- Strong computer and web-based application skills with the ability to learn new technologies quickly.
- Highly organized and detail-oriented approach to work.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to manage multiple priorities under tight deadlines.
- Experience balancing independent work with team collaboration.
- Proven ability to communicate effectively with customers, suppliers, and internal partners.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
- Opportunity to work with a collaborative team dedicated to customer success, innovation, and continuous improvement.
- Career development opportunities within a market-leading business-to-business organization.
Originally posted on Himalayas