Senior Technical Consultant
工作在适应者集团 The Adaptavist Group 是一个全球性的公司家族，共同目标。我们结合了团队合作，技术和流程的最佳效果，帮助今天和明天各类企业变得更好。我们是提供企业软件，定制解决方案和质量服务的专家，在世界上一些最可靠的科技生态系统中，包括 Atlassian,AWS,Slack,GitLab,monday.com 和 Aha!我们使改变发生。从任何地方。我们提供的东西 我们提供非常慷慨的假期补贴 (PTO),信任你可以享受适合个人生活的假期，以及灵活的工作时间，使你能够在最适合你和团队时工作。我们为所有员工提供 MacBook 和对完全远程工作者来设置家办公室的额外支持。我们的特殊的 Time Away 政策包括26周全薪休息给生育父母，13周给未生育父母以及延长假日收养，IVF,代孕，选择性卵子结，以及更年月经，月经，内膜异位症和 PCOS 等妇女健康需求。我们的可靠，灵活，远程优先工作方式意味着工作可以围绕你的生活而不是你在工作中适应。阅读我们的全部好处列表高级技术顾问角色重点关注使用最佳交付方法实现高效解决方案，旨在优化流程和推动改进。最初专注于吉拉服务管理和相关产品 （例如资产，资产数据经理，Opsgenie）,这一方法将随着我们未来扩展到其他系统时变得适合性。该职位涉及指导客户通过集成，自动化以及 ITSM 和 ESM 解决方案来实现效率。作为高级技术顾问，你还将积极参与销售前活动，解决方案设计，估计和建议，同时发展强大的客户关系。该职位的关键方面是高度自主化，领导接触，并通过贡献内部倡议和不断提高技术专业知识来增长实践。我们正在寻找 ESM/ITSM 解决方案咨询：·与客户合作收集和分析需求，利用 ITSM 和 ATLASsian 产品方面的专业知识为定制解决方案提供建议。·担任可信的顾问，向客户提出 ITSM 和 ESM 最佳实践指导使用 ITIL 框架。发展高层建筑和
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Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Read our full list of benefits
The Senior Technical Consultant role focuses on implementing efficient solutions using the best delivery approaches, aimed at optimizing processes and driving improvements. Initially focused on Jira Service Management and associated products (e.g., Assets, Assets Data Manager, Opsgenie), this approach will be adaptable as we expand to other systems in the future. The role involves guiding customers in achieving efficiencies through integration, automation, and ITSM and ESM solutions.
As a Senior Technical Consultant, you will also be actively involved in pre-sales activities, solution design, estimates, and proposals, while developing strong client relationships. A critical aspect of this role is being highly autonomous, leading engagements, and growing the practice by contributing to internal initiatives and continuously improving technical expertise.
What we're looking for
ESM/ITSM Solution Consultancy:
· Collaborate with clients to gather and analyze requirements, leveraging expertise in ITSM and Atlassian products to propose tailored solutions.
· Act as a trusted advisor to customers, providing guidance on ITSM and ESM best practices using the ITIL framework.
· Develop high-level architecture and implement the best delivery approaches, adapting solutions when necessary to best fit the client’s needs..
· Configure advanced technical solutions to meet specific client requirements or complex processes such as Assets Managements, System integrations, task automations.
· Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as ServiceNow.
· Support pre-sales activities by defining scope, providing estimates, and contributing to high level solution design.
· Travel to client sites as necessary for key meetings and/or events.
Solution Implementation and Delivery:
· Configure Atlassian solutions, including portals, request types, workflows, automation, assets schemas, API connectors.
· Implement core ITIL processes such as service requests, incident management, change management, and problem management.
· Implement more advanced ITSM systems, focusing on assets management or event and incident management using tools like Opsgenie and Assets.
· Integrate Atlassian products with other systems via REST APIs.
· Occasionally manage migrations as part of broader implementation projects.
What we're looking for
· Proven experience in consulting with a strong focus on the Atlassian toolset.
· Excellent organizational, prioritization, and interpersonal skills.
· Ability to autonomously lead engagements, drive customer relationships, and deliver high-quality solutions.
· Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses.
· Knowledge of ITIL and its application in ITSM and ESM.
· knowledge of PPM systems and key marketplace plugins (e.g., Tempo Suite, Structure/BigPicture, Zephyr/Xray)
· Ability to effectively communicate with stakeholders and present solutions.
· Experience supporting pre-sales, particularly in the early stages of the sales cycle and in fixed-price packaged offerings.
· Ability to thrive in a consulting environment, contributing to business development, securing contracts, and ensuring billability through efficient time management.
· An ability to think innovatively and creatively to develop innovative solutions and new offerings.
· Team player and strong collaboration skills.
· Self-starting, strongly ambitious and tenacious.
Desirable
· Experience with web integration using Rest APIs.
· Scripting experience with a language like Groovy or Python.
· Pre-sales experience.
· Experience with requirements gathering and analysis.
· Experience within a fast-paced, fast-growth tech start-up environment.
· Understanding of non-functional requirements for application scalability, availability, and security.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here
Life at The Adaptavist Group
From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 page
Check out our Flexa page
We look forward to your application!
Equal opportunities for everyone
At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.
Recruitment fraud notice
We are aware of recruitment scams where individuals or organisations may falsely claim to represent us. We take this seriously and are committed to protecting candidates throughout our hiring process.
We will never ask for any form of payment, fees, or financial commitment at any stage of recruitment, including applications, interviews, onboarding, or equipment provision.
Most of our recruitment communications are sent from our system, SmartRecruiters, and may come from addresses such as @smartrecruiters.com. All our emails are signed off by The Talent Team @ The Adaptavist Group.
If you are ever unsure about the authenticity of a message or job offer, please verify it via our official careers channels before responding.