实时分析师（远程，远程，美国）
Real Time Analyst (Remote, Remote, US)
职位名称：人力优化协调员
关于Firstsource
Firstsource是一家专业的全球业务流程管理合作伙伴。我们提供跨越客户生命周期的变革性解决方案和服务，涵盖医疗保健、银行和金融服务、通信、媒体和技术等多个行业。
我们在美国、英国、印度、墨西哥、澳大利亚和菲律宾设有分支机构，是包括多家财富500强和富时100强公司的领先全球品牌的值得信赖的增长伙伴。
职位概述
人力优化协调员在改进组织员工排班、管理和使用方式方面发挥关键作用。他们的目标是确保在正确的时间有适当数量的员工工作，以高效满足运营需求，同时兼顾员工满意度。
资格要求：
- 需要高中文凭或同等学历
- 具备中级MS Excel知识
- 熟悉MS Windows操作系统导航技能
- 具备良好的书面和口头沟通能力
- 能够与不同地点的各级管理层进行交流
- 能够建立并维护良好的工作关系
- 具备较强的分析能力
- 适应灵活的工作时间，并愿意加班
主要职责和任务：
- 实时监控和日内绩效管理
- 异常处理
- 实时报告 - 每小时/每日/每周
- 准备仪表盘
- 分析和流程开发
- 事件跟踪、记录和升级
- 流程和程序遵守
能力要求：
- WFM RTA基础/公式及呼叫中心基础知识
- MS Excel公式
Firstsource参与E-Verify计划，并将向美国社会保障局（SSA）以及必要时向国土安全部（DHS）提供每位新员工I-9表格的信息，以确认其工作授权。
本公司在所有地点和设施中致力于寻找和雇佣合格的人员，并在招聘、雇佣、安置、培训、薪酬、保险、福利、晋升、调动和解雇等方面为所有申请人和员工提供平等的就业机会。为实现这一目标，我们致力于采取积极措施雇佣和提升残疾人士、残疾退伍军人和其他符合条件的退伍军人的就业。
最初发布于Himalayas
查看英文原文
Job Title: Workforce Optimization Coordinator
About Firstsource
Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.
Job Summary
The Workforce Optimization Coordinator plays a key role in improving how an organization's employees are scheduled, managed, and utilized. Their goal is to ensure the right number of staff are working at the right times to meet operational needs efficiently while keeping employee satisfaction in mind.
Qualifications:
- High school diploma or equivalent required
- Intermediate MS Excel knowledge
- MS Windows operating system navigation skills
- Strong written and verbal communication skills
- Ability to interact with all levels of management across various locations
- Ability to build and maintain strong working relationships
- Strong analytical skills
- Comfortable with flexible work timings and willingness to stretch
Essential Duties and Responsibilities:
- Real time monitoring and Intraday performance management
- Exception Management
- Real time reports- Hourly/ Daily/ Weekly
- Preparing Dashboards
- Analysis and Process development
- Incident tracking, logging and escalations
- Process and Procedure adherence
Competencies:
- WFM RTA Basics/Formulas & Call center Fundamentals
- MS Excel Formulas
Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Originally posted on Himalayas