MACD代表 – VoIP配置与技术支持
MACD Representative – VoIP Provisioning & Technical Support
Description
我们正在寻找技术导向且注重细节的MACD代表加入我们的团队。
在此职位中，您将负责在托管VoIP环境中配置和管理客户语音服务。您将与客户、供应商、客户经理及内部团队合作，确保服务配置、激活、文档记录和交付准确无误，以满足客户需求。
这是一个适合有技术支持、客服台、网络、电信或VoIP经验的人士的机会，您将享受解决问题、使用技术并从头到尾负责任务的过程。
What You'll Do
- 审阅现场调查和工作范围文档，以确定客户的语音服务需求。
- 参与语音缺口分析审查并识别配置需求。
- 使用报告、仪表盘和内部系统准确且及时地完成语音配置任务。
- 使用基于BroadWorks的专有工具设计和构建客户语音服务。
- 与客户、供应商、客户经理和内部团队沟通，以了解技术需求和业务需求。
- 与内部和外部团队协调处理电话号码迁移事务。
- 监控订单和实施状态，并在必要时上报问题。
- 在配置过程中保持准确的更新。
- 确保客户请求得到正确实施和文档记录。
- 从初始设置到成功安装全程负责请求。
- 在处理多个请求的同时保持速度、准确性和细致度。
- 能够向技术和非技术人员清晰传达技术信息。
What Makes You a Great Fit?
如果您符合以下条件，可能会是这个职位的合适人选：
- 喜欢与技术打交道并解决技术问题。
- 具有出色的关注细节能力。
- 能够同时处理多个请求而不影响准确性。
- 能快速学习新系统和软件。
- 能够向非技术人员清晰解释技术信息。
- 从开始到结束对工作负责。
- 能够独立工作，同时与多个团队协作。
- 喜欢结构化流程并朝着明确的截止日期工作。
Schedule
这是一项位于菲律宾的全远程职位。
工作时间：
· 比利宾时间晚上11:00至早上7:00
候选人必须适应这种夜间工作安排。
Compe
查看英文原文
Description
We are looking for technically minded and detail-oriented MACD Representatives to join our team.
In this role, you will be responsible for provisioning and managing customer voice services within a hosted VoIP environment. You will work with customers, vendors, account managers, and internal teams to ensure services are configured, activated, documented, and delivered accurately to meet customer requirements.
This is a great opportunity for someone with technical support, helpdesk, networking, telecommunications, or VoIP experience who enjoys solving problems, working with technology, and taking ownership of tasks from start to finish.
What You'll Do
- Review site surveys and scope-of-work documentation to determine customer voice service requirements.
- Participate in voice gap analysis reviews and identify provisioning requirements.
- Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and on time.
- Use proprietary, BroadWorks-based tools to design and build customer voice services.
- Communicate with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.
- Manage telephone number porting activities with internal and external teams.
- Monitor order and implementation status and escalate issues when necessary.
- Maintain accurate updates throughout the provisioning process.
- Ensure customer requests are properly implemented and documented.
- Take ownership of requests from initial setup through successful installation.
- Manage multiple requests while maintaining speed, accuracy, and attention to detail.
- Communicate technical information clearly to both technical and non-technical audiences.
What Makes You a Great Fit?
You may be a strong fit for this role if you:
- Enjoy working with technology and troubleshooting technical issues.
- Have excellent attention to detail.
- Can manage multiple requests without losing accuracy.
- Learn new systems and software quickly.
- Can explain technical information clearly to non-technical individuals.
- Take ownership of your work from start to finish.
- Are comfortable working independently while collaborating with multiple teams.
- Enjoy structured processes and working toward clear deadlines.
Schedule
This is a fully remote position in the Philippines.
The working hours are:
· 11:00 PM–7:00 AM Philippine Time
Candidates must be comfortable working this overnight schedule.
Compensation
- $4 USD per hour
- Paid weekly in arrears
- Independent Contract Position
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and USB headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
- Resume Review
- Pre-Screen Questionnaire
- One-Way Video Interview
- Live Interviews
Requirements
Minimum Requirements
- High school diploma or equivalent.
- At least 6 months of technical support or help desk experience.
- Strong computer skills and confidence working with multiple software applications.
- Comfortable using Microsoft Word and Excel.
- Strong keyboard and mouse skills.
- Basic understanding of voice, data, and networking concepts.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to prioritize multiple tasks and meet deadlines.
- Ability to work independently and take ownership of assigned work.
- Comfortable working in a structured and accountable environment.
- Willingness to work an overnight schedule aligned with U.S. business hours.
Preferred Experience
- Previous VoIP experience.
- Telecommunications provisioning experience.
- Experience with BroadWorks or similar telecommunications platforms.
- Experience with ticketing or service management systems.
- Experience with telephone number porting or voice service activation.
Originally posted on Himalayas