业务解决方案专员II（礼宾服务）
Business Solutions Specialist II (Concierge)
公司
Cox Automotive - 美国
职位家族组
业务运营
职位简介
业务服务专员 II
管理级别
个人贡献者
灵活工作选项
可在指定国家的任何地方远程办公
出差比例
无
工作班次
日班
薪酬
时薪基础为 18.17 - 27.31 美元/小时。时薪基础可能根据职位最终所在地及候选人知识、技能和能力等因素在预期范围内有所调整。该职位可能有额外薪酬，包括佣金（年度、月度等）和/或激励计划。
职位描述
该职位为远程/居家办公，可在美国任何地点工作。优先考虑位于中部时区的候选人。
业务解决方案专员 II 是一个行政角色，负责管理 Manheim、商业客户及其买家之间的沟通和交易支持。该角色确保准确的门禁通行证验证、及时的客户服务以及遵守公司政策。主要职责包括维护 Smartsheet 跟踪表，更新车辆备注，生成买家门禁放行，以及管理共享的沟通渠道。该职位需要强大的问题解决能力，与内部团队协作，并持续达成 KPI，同时遵循既定的 SOP。其他职责包括处理 PSI 解决方案，支持与车牌相关的流程，并执行领导分配的其他相关任务。
- 通过使用各种工具和平台，高效管理 Manheim 与商业客户及其买家之间的沟通，交叉核对、研究并报告门禁通行证信息。
- 与内部和外部客户（如 Manheim 实体站点的员工、客户和安保团队）保持有效且定期的沟通，并及时将任何问题上报管理层进行详细审查。
- 高效回应与交易相关的客户咨询，按照所有公司政策和程序提供高质量服务和有效的问题解决。
- 维护基本的 Smartsheet 表格，用于跟踪门禁通行证和其他客户服务的验证和沟通流程。
- 高效管理车辆备注，通过查看、输入和更新系统中的备注，同时监控共享邮箱和 Teams 渠道，及时研究并回应请求。
- 生成买家门禁放行，并管理共享的沟通渠道。
查看英文原文
Company
Cox Automotive - USAJob Family Group
Business OperationsJob Profile
Business Services Specialist IIManagement Level
Individual ContributorFlexible Work Option
Can work remotely anywhere in the specified countryTravel %
NoWork Shift
DayCompensation
Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
This position is remote/work from home and can be located anywhere within the United States. Candidates located in Central Time Zones are preferred.
The Business Solution Specialist II is an administrative role responsible for managing communication and transaction support between Manheim, commercial clients, and buyers. This role ensures accurate gate pass verification, timely client assistance, and adherence to company policies. Key duties include maintaining Smartsheet tracking, updating vehicle notes, generating buyer gate releases, and managing shared communication channels. The position requires strong problem-solving skills, collaboration with internal teams, and consistent achievement of KPIs while following established SOPs. Additional responsibilities include handling PSI resolutions, supporting title-related workflows, and performing related tasks as assigned by leadership.
- Efficiently manage communication between Manheim and Commercial clients and their buyers by utilizing various tools and platforms to cross-reference, research and report on gate pass information.
- Foster effective and regular communication with internal and external clients such as employees at Manheim physical sites, clients and security teams and promptly escalate any concerns to management for thorough review.
- Respond efficiently to client inquiries related to transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.
- Maintain basic Smartsheet spreadsheets for tracking verification and communication workflows for Gate Passes and other client assistance.
- Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests.
- Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer’s risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high-risk class.
- Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations.
- Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs.
- Work and close PSIs in Failed Status throughout the week.
- Efficiently follow client and procedural SOPs.
- Successfully hit established KPIs.
- Perform related duties as assigned by leadership.
Required Experience & Specialized Knowledge and skills
- Generate buyer gate releases through AS400 when the vehicle is available for release by reviewing buyer’s risk class, payment status and vehicle availability. At times this could require collaboration with the other teams to determine if a release is available for units over a certain amount or clients with a high-risk class.
- Manage internal and external account relationships in assigned shared email accounts, Teams channels and phone queues by maintaining effective communications and ensuring all client requirements are met throughout the Manheim locations.
- Efficiently update SmartSheet requests by partnering with locations to get updates on lost keys, dead batteries, and pending PSIs.
- Work and close PSIs in Failed Status throughout the week.
- Efficiently follow client and procedural SOPs.
- Successfully hit established KPIs.
- Perform related duties as assigned by leadership.
- Other duties as needed or required
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.Originally posted on Himalayas