客户服务经理
Customer Service Manager
我们是一家面向儿童和青少年的国际在线编程学校。我们在40多个国家开展教学，社区成员超过3万，团队由700多名专业导师组成。我们的目标是为年轻人提供最热门的数字技能，并向他们展示计算机如何成为发展、创造力和未来职业的强大工具。Kodland正在快速发展，并不断拓展全球新市场。
✨ 你将负责：✅ 管理现有客户的整个学习旅程，确保高参与度和长期留存
✅ 通过电话、WhatsApp、邮件和CRM进行外呼销售和客户留存活动，以续费学习套餐
✅ 与客户建立牢固关系，了解他们的目标，并推荐合适的解决方案
✅ 谈判报价，准备个性化提案，完成续费、升级和重新激活
✅ 维护准确的CRM记录，并与客户成功团队、教学运营和财务团队协作
要求
我们需要你具备：✅ 意大利语母语或流利（口语和书面）——必须
✅ 至少6个月的客户服务、客户成功、教育科技、SaaS、客户管理、B2C销售、电话营销、留存等客户相关岗位经验
✅ 强大的CRM技能（HubSpot、Salesforce或类似系统）、处理异议和成交技巧
加分项：✅ 在国际化环境中远程工作的经验
✅ 适应快节奏、以KPI为导向的工作环境
加入Kodland，帮助塑造教育的未来！🌍
注意：这是一个远程工作职位，你需要自备笔记本电脑、稳定的网络连接和安静的工作环境。如果您的申请被认可，我们将在几天内通过电子邮件邀请您参加面试。因此，我们建议您检查您的收件箱，包括垃圾邮件文件夹。
亮点
别忘了提交申请并点击“发送”！
最初发布于Himalayas
查看英文原文
We are an international online programming school for children and young people. We teach in over 40 countries, our community counts more than 30,000 students, and our team is made up of over 700 professional tutors. Our goal is to provide young people with the most in-demand digital skills and show them how a computer can become a powerful tool for development, creativity, and their future career. Kodland is growing dynamically and expanding into new markets around the world.
✨ What you'll be doing:✅ Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
✅ Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
✅ Build strong relationships with customers, understand their goals, and recommend the right learning solutions
✅ Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
✅ Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams
Requirements
What we need from you:
✅ Native or fluent Italian (spoken and written) - mandatory
✅ From 6 months of experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, Retention, or similar customer-facing roles
✅ Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques
Will be a plus:
✅ Experience working remotely in an international environment
✅ Comfortable working in a fast-paced, KPI-driven environment
Join Kodland and help shape the future of education! 🌍
Note: this is a remote working position, so you will need your own laptop, a stable internet connection and a quiet place to work. If your application is considered suitable, you will receive an email from us in the coming days inviting you to an interview. We therefore encourage you to check your inbox, including your spam folder.
Highlights
Don't forget to submit your application and click "Send"!
Originally posted on Himalayas