客户服务协调员1
Client Services Coordinator 1
职位名称：客户支持协调员 1
工作地点：新泽西州雷德班克，美国
工作地点类型：远程
工作合同类型：全职
职位级别：
职位概述
在密切指导或监督下，培养必要的技能并学习提供客户支持所需的基本知识。
主要职责
- 接受培训以向客户提供日常指导和支持
- • 学习必要的技术技能，以解答客户问题、维护日志并确保跟进
- • 培养必要的社交技能，以与指定客户建立有效的业务关系
- • 理解客户的潜在业务需求
- • 掌握知识，以确保在支持周期内准确及时地将支持问题传达给相关部门
• 为其他团队成员提供支持
任职要求
• 需要学士学位
• 需要相关工作经验
- 有IQVIA相关经验优先，医药行业经验优先
- • 熟练使用PC应用程序，如Excel。
- • 能够与组织中不同层级的人员进行有效沟通（书面和口头）。
- • 能够对常规问题进行一些分析和信息收集以解决问题。
IQVIA是生命科学和医疗行业临床研究服务、商业洞察和医疗健康智能领域的全球领先提供商。我们通过创造智能连接，加速创新医疗方案的研发和商业化，以帮助改善全球患者的治疗结果和人群健康。了解更多，请访问
IQVIA自豪地成为一家平等机会雇主。所有符合条件的申请人都将根据种族、肤色、宗教、性别、性取向、性别认同、国籍、残疾、退伍军人身份或其他适用法律保护的身份，获得就业考虑。
IQVIA致力于招聘过程中的诚信，并对候选人欺诈采取零容忍政策。您在申请中提交的所有信息和资质必须真实完整。在招聘过程中任何虚假陈述、误导或重要遗漏都将导致立即取消您的申请资格，或在之后发现时根据适用法律终止雇佣关系。我们感谢您的诚实和专业。
此职位的潜在基本薪资范围，按年计算可能为
查看英文原文
Job Title: Client Services Coordinator 1
Job Location: Red Bank, New Jersey, United States of America
Job Location Type: Remote
Job Contract Type: Full-time
Job Seniority Level:
Job Overview
Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.
Essential Functions
- Trains to provide day to day guidance and support to clients
- • Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- • Develops the interpersonal skills necessary to build effective business relationships with defined clients
- • Develops an understanding of clients’ potential business needs
- • Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
• Provides support to other team members
Qualifications
• Bachelor's Degree Req
• Some related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- • Proficient in PC applications such as Excel.
- • Ability to communicate effectively with various levels in the organization (written and oral).
- • Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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Originally posted on Himalayas