Customer Success Engineer
我们是谁的维奥莱特实验室正在为工程团队建立家园基地和他们的数据的连接组织。我们的团队在谷歌，NASA,SpaceX,Waymo 和亚马逊等世界级机构建造了复杂硬件。现在，我们正在开发将这些产品设计方式彻底改变的软件平台。这个角色适合有志向创业目标的工程师。你会做什么 · 拥有售后关系：上网，采用，扩张，更新 · 手动实现。配置连接器，建立工作流程，并与 PLM,MES 和 ERP 等系统进行调试集成 · 拥有分类过程，成为客户问题首个响应者 ·与客户工程团队合作，了解他们实际工作的方式，然后设计部署以此为基础 · 在路线图规划中扮演客户的角色，并将反复出现的领域问题转化成产品需求 · 帮助我们制定前进部署的工程/部署策略师团队 · 聘请和领导你后来的团队 • 5年以上的客户成功，实施，专业服务或前进部份工程 ·技术深度 - 与 API,JSON,SQL 等东西舒适 ·拥有企业账户经验 · 从一次性工作中建立可重复过程的偏见 ·愿意前往客户网站 · 真正对硬件设计和构建的好奇心 • 有经验与 CAD,PLM,MES,ERP 或类似系统工作 · 在航空航天，国防或制造业或技术学位方面的背景 · 从零开始在一家种子或 A 系列公司建立了客户成功或专业服务功能 · 快速发展的科技初创企业的经验 · 具有符合国际武器交通法规 (ITAR) 和出口管理条例 (EAR) 的产品或系统的经验 申请人必须是美国公民或国民，(ii) 有合法身份的美国永久居民 （也称为绿卡持有人）, (iii) 难民。
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Who we are
Violet Labs is building the home base for engineering teams and the connective tissue for their data.
Our team has built complex hardware at world-class organizations like Google, NASA, SpaceX, Waymo and Amazon. Now, we are developing the software platform that will revolutionize how these products are engineered.
This role is ideal for ambitious engineers with entrepreneurial goals.
What you'll do
- Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal
- Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP
- Own the triage process, be the first responder for customer issues
- Embed with customer engineering teams to understand how they actually work, then design the deployment around that
- Act as the customer voice in roadmap planning and turn recurring field problems into product requirements
- Help us craft our forward deployed engineering / deployment strategist team
- Hire and lead the team that follows you
You should have
- 5+ years in customer success, implementation, professional services, or forward deployed engineering
- Technical depth - comfortable with things like APIs, JSON, SQL
- Experience owning enterprise accounts
- A bias toward building repeatable process out of one-off work
- Willingness to travel to customer sites
- Genuinely curious about how hardware gets designed and built
Bonus points
- Experience working with CAD, PLM, MES, ERP or similar systems
- Background in aerospace, defense, or manufacturing, or a technical degree
- Built a customer success or professional services function from zero at a Seed or Series A company
- Experience in fast-growing tech startups
- Experience building products or implementing systems that comply with International Traffic in Arms Regulations (ITAR) and The Export Administration Regulations (EAR)
What we offer
- 100% coverage of medical, dental and vision insurance
- Remote work with semi-annual company retreats
- Unlimited PTO and sick leave
- Professional development stipend
- 401k retirement plan
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITARhere.
Remote restrictions
· Must be a resident of United States
Originally posted on Himalayas