Rebate & Customer Success Coordinator
优惠和客户成功协调员 从家工作全程远程工作 $8$10/hr + 基于绩效的佣金 (JOB ID: CSCAH2026) 角色 我们的客户是美国总部的 HVAC 公司，寻找优惠和顾客成功协调员。在这个职位中，你将拥有公司的优惠管道，审查每个帐户以确定符合条件的优惠机会，通过电话，电子邮件和短信进行持续跟踪，收集缺失文件和签名，保持准确的 CRM 记录，并与内部团队成员密切协调。需要时，你还将支持出发电话活动以促进折扣的 HVAC 服务提供并创造新的商业机会。责任：·管理约300个客户折扣申请的管道 •审查客户账户以确定符合条件的政府折扣机会 •通过电话，电子邮件和短信跟踪客户收集所需文件和签名 •保持准确的 CRM 记录，表格表格和详细的客户笔记 •与内部团队成员协调确保优惠申请提交和有效处理 •在整个过程中沟通应用程序更新和状态 • 进行出发电话，以促进折扣的 HVAC 服务提供和创造新的机会 •根据需要支持额外的行政和运营任务：· 前客户服务代表 (CSR) 或客户支持经验优先 • 频繁出口电话通话和持续关注客户 •强大的英语沟通技能 （口头和书面）C1/C2水平 •高度组织，特别注意细节 • 积极主动，可靠，能够独立工作，几乎没有监督 • 使用 CRM 系统，微软 Excel,电子表格和其他商务软件的经验 • 强大的时间管理技能，同时管理多个客户账户 高优先：· 经验与客户文件，行政协调或案例管理 • 在家庭服务，建筑，公用事业或类似行业的前经验 • 出境销售，约会设定或领先生成的经验 •熟悉折扣或激励计划 薪酬基础工资 + 基于绩效的佣金与 KPIs 相关的每小时关税：$8$10/小时 地点远程可用 全职 （40 小时每天）
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Rebate & Customer Success Coordinator
Fully Remote Work From Home Role
$8–$10/hr + Performance based commission
(JOB ID: CSCAH2026)
Role
Our client is a HVAC company based in the U.S. looking for a Rebate & Customer Success Coordinator.
In this role, you will take ownership of the company's rebate pipeline, reviewing each account to identify eligible rebate opportunities, manage consistent follow up through phone calls, emails, and text messages, collect missing documentation and signatures, maintain accurate CRM records, and coordinate closely with internal team members.
When needed, you will also support outbound calling campaigns to promote discounted HVAC service offers and generate new business opportunities.
Responsibilities:
- Manage a pipeline of approximately 300 customer rebate applications
- • Review customer accounts to identify eligible government rebate opportunities
- • Follow up with customers via phone calls, emails, and text messages to collect required documentation and signatures
- • Maintain accurate CRM records, spreadsheets, and detailed customer notes
- • Coordinate with internal team members to ensure rebate applications are submitted and processed efficiently
- • Communicate application updates and status throughout the process
- • Make outbound calls to promote discounted HVAC service offers and generate new opportunities
- • Support additional administrative and operational tasks as needed
Requirements:
- Previous Customer Service Representative (CSR) or customer support experience preferred
- • Comfortable making frequent outbound phone calls and persistent customer follow up
- • Strong English communication skills (verbal and written) – C1/C2 level
- • Highly organized with exceptional attention to detail
- • Proactive, reliable, and able to work independently with minimal supervision
- • Experience using CRM systems, Microsoft Excel, spreadsheets, and other business software
- • Strong time management skills with the ability to manage multiple customer accounts simultaneously
Highly Preferred:
- Experience with customer documentation, administrative coordination, or case management
- • Previous experience in home services, construction, utilities, or similar industries
- • Experience with outbound sales, appointment setting, or lead generation
- • Familiarity with rebate or incentive programs
Compensation
Base salary + Performance based commission tied to KPIs
Base hourly rate: $8–$10/hr
Location
Remote
Availability
Full-Time (40 hours per week)
Must be available during U.S. Pacific Time business hours
Salary: $8 – $10 / hourOriginally posted on Himalayas