首席客户官
Chief Customer Officer
Parachute Health 正在重塑急性后护理，作为医疗设备和用品的领先数字订购平台。我们连接主要的医疗系统、医保计划和供应商，帮助患者在家获得救命产品。自推出以来，我们已连接了 300,000+ 临床医生和 3,000+ 供应商地点，覆盖所有 50 个州，并帮助了 15M+ 患者。最初作为 DME 电子处方工具，现已发展为家庭医疗设备的首选订单管理平台。
加入我们的团队，为患者护理带来改变。
### **职位简介**
作为 Parachute Health 的首席客户官，您将负责签约后的所有事务。我们正处于增长转折点，从单一核心产品转向多产品平台，并执行具有里程碑意义的医保方和渠道合作伙伴关系，以扩大我们的交付能力。公司的战略、产品和路线图都很强大；我们下一阶段的瓶颈是交付——将承诺转化为实际运行的客户，并将服务质量变成竞争优势而非负担。
这是一个以执行为主的高管职位，旨在与专业领导团队相辅相成。您不负责现场销售（CRO）、增长架构或战略合作伙伴关系（CGO）、营收运营和商业系统堆栈（EVP 营收运营，向 CFO 汇报）或财务（CFO）。您负责从上线开始的客户体验：实施和交付、客户支持和服务、平台运营，以及使这些工作顺利进行的跨职能项目。当我们的商业团队做出承诺时，您是负责兑现该承诺的高管——这使 CEO 能够专注于产品、市场和外部议程。
### **职责**
- 实施引擎：负责供应商、医疗系统和医保方的端到端客户实施——包括我们 2026 年医保方上线所需的扩容能力——确保可预测的时间表和高质量。
- 交付经济性：负责交付的经济性——按时按预算的表现、实施成本，以及从上线速度到收入确认的直接联系。在我们基于交易的模式中，实施速度就是收入；您应以这种方式对待它。
- 服务转型：负责客户支持和服务质量的全流程，有明确指令去显著提升临床医生留存率，加强企业级升级管理，并建立服务体系
查看英文原文
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.
Join our team and make a difference in patient care.
### **About the Role**
As Chief Customer Officer at Parachute Health, you own everything that happens after the deal is signed. We are at a growth inflection, moving from a single core product to a multi-product platform, and executing landmark payor and channel partnerships that multiply our delivery load. The company's strategy, products, and pipeline are strong; the constraint on our next chapter is delivery - converting commitments into live, working customers, and making service quality a competitive weapon rather than a liability.
This is an execution-first executive seat, engineered to complement a specialized leadership team. You do not own field selling (CRO), growth architecture or strategic partnerships (CGO), the revenue-operations and commercial-systems stack (EVP Revenue Operations, reporting to the CFO), or finance (CFO). You own the customer's experience of Parachute from go-live forward: implementations and delivery, customer support and service, platform operations, and the cross-functional programs that make those work. When our commercial teams make a promise, you are the executive accountable for keeping it - which frees the CEO to stay focused on product, market, and the external agenda.
### **Responsibilities**
- Implementation engine: Own end-to-end customer implementations across suppliers, health systems, and payors — including the surge capacity our 2026 payor go-lives demand — with predictable timelines and quality.
- Delivery economics: Own the economics of delivery — on-time and on-budget performance, implementation cost, and the direct line from go-live velocity to revenue recognition. Implementation speed is revenue at our transaction-based model; you treat it that way.
- Service transformation: Own customer support and service quality end-to-end, with a mandate to materially improve clinician retention, strengthen enterprise escalation management, and build the service operation into a retention weapon. This is the seat's defining first-year deliverable.
- Proactive service model: Move service from reactive to proactive — instrumented client-health scoring, early-warning signals, and playbooks that catch at-risk accounts before they churn, built with the lifecycle instrumentation the EVP Revenue Operations maintains.
- Client operations: Run the operational functions that serve live customers day-to-day, with clean handoffs to the account-management and customer-success organizations that own the relationships.
- Program management: Own company-level program management for the initiatives that cross functional lines.
#### **Executive Partnership**
- With the CRO: Deliver the implementation and service quality that protects the number she wins; own the operational side of retention.
- With the CGO: Operationalize landmark partnerships post-signature — the delivery infrastructure that makes channel pull-through real.
- With the CFO & EVP Rev-Ops: Run execution on the instrumentation they build; feed operational reality back into forecasting and planning.
### **The profile we're hiring**
- Execution discipline: Trains run on time under you. You have built operating cadences, delivery engines, and service organizations that perform predictably at scale — and you are personally allergic to slipped commitments.
- Strategic foresight: You see two or three moves ahead and name constraints before they bite — capacity walls, service debt, integration bottlenecks — rather than reporting them after impact.
- Lived scale experience: You have operated through the passage we are in, whether inside a SaaS, network, or healthcare-technology business, and you know which systems break at which milestones because you were there.
- Service & delivery depth: You have owned customer delivery, support, or client operations directly — ideally including a turnaround — and can point to the numbers: churn reduced, NPS moved, on-time delivery raised, while volume grew.
- Automation-first scaler: You have scaled support and delivery volume with flat or sublinear headcount by deploying automation and AI in production — not as pilots, but as the operating model.
- Integrator temperament: High-EQ orchestrator who makes specialized executives better without absorbing their scope; comfortable owning outcomes through leaders you do not control.
- Builder's bias: You build systems before you add heads, and you leave every function more scalable than you found it.
**Benefits**
- Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
- Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
- 401(k) Retirement Plan
- Equity Incentive Plan
- Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
- Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
- Flexible Vacation Policy
- Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
- Home Office and Wellness Stipend
- Monthly Internet Stipend
- Annual Learning and Development Stipend
**Base Salary Band (based on experience and level)**
$300,000-$400,000
_California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link [here](https://www.parachutehealth.com/cpra)._
_We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances._
**_This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position._**