客户交付经理 - 奖励
Manager, Client Delivery - Incent
作为经理，你将在连接客户、客户的主代理机构以及各个内部团队中发挥关键作用，以提供高质量的广告解决方案并确保资金的有效利用。你将带领运营团队，为本地渠道合作伙伴及其广告合作伙伴提供支持和工具，帮助推广提升品牌的广告并实现有效的资金利用，提供战略指导，并培养协作和服务导向的文化。你还将指导和培养团队成员，监控他们的绩效，并定期进行反馈和培训。这是一个在快速变化的行业中推进职业发展并产生影响的绝佳机会。
职责/工作内容：
- 作为客户、代理机构的客户合作团队、交付负责人和运营团队之间的联络人，为经销商及其广告合作伙伴提供支持和工具，以帮助推广提升品牌的广告并实现有效的资金利用。
- 作为日常客户合作运营的联系人，主导内部和外部会议。
- 通过识别优势和改进机会，提供积极和建设性的反馈，建立职业目标和每月培训机会，成为部门和团队的导师，确保人员专注并有动力达到更高水平。跟踪并处理团队成员的绩效，撰写绩效评估，开展1对1沟通，管理请假时间。
- 管理一个积极主动、以运营和服务为导向的团队
- 主动与内部和外部沟通，确保所有关键利益相关者了解项目进展和表现
- 领导建立流程并在美国和全球团队之间优化团队，以确保效率并达成目标和SLA
- 预见内部障碍并及时调整，防止流程中的低效
- 制作并分发支持高质量工作的材料，可能包括演示文稿、项目简报、产品演示、行业最佳实践、案例研究和季度业务回顾
- 全面理解并领导资金管理/内容管理/经销商体验解决方案
- 全面理解项目网站和工具的管理配置，并识别风险和改进机会
- 主导所有项目/指南/网站内容变更的各个环节，并建立流程以确保内容保持最新
查看英文原文
As a Manager, you will play a pivotal role in connecting the client, the client’s agency of record, and various internal teams to deliver high-quality advertising solutions and ensure effective fund utilization. You will lead the operations team in providing local channel partners and their advertising partners with the support and tools to help promote brand-enhancing advertising and effective fund utilization, provide strategic guidance, and foster a collaborative and service-oriented culture. You will also coach and develop team members, monitor their performance, and conduct regular feedback and training sessions. This is a great opportunity to advance your career and make an impact in a fast-paced and evolving industry.Duties/Responsibilities:
- Act as the liaison between the client, the agency’s client partnership team, delivery leads, and operations, in providing dealers and their advertising partners with the support and tools to help promote brand-enhancing advertising and effective fund utilization.
- Serve as the day-to-day CP operations contact and lead internal and external calls.
- Be a mentor to the department and your team by identifying strengths and areas of opportunity, providing both positive and constructive feedback, and establishing career goals and monthly training opportunities to ensure that personnel are focused and motivated to reach the next level. Track and act upon team member performance. Write performance reviews and conduct 1:1s. Manage PTO.
- Manage a positive, proactive, operations and service-oriented team
- Proactively communicate internally and externally to keep all key stakeholders updated on program progress and performance
- Lead the establishment of workflows and team optimization across both US and global teams to ensure efficiency and that goals and SLAs are met
- Anticipate internal hurdles and course-correct to prevent inefficiency in workflow
- Create and distribute materials that support the delivery of high-quality work. May include presentations, project briefs, product demonstrations, industry best practices, case studies, and quarterly business reviews
- Fully understand and lead funds management/content management/dealer experience solutions
- Fully understand program website(s) and tools for admin configuration and identify risks and enhancement opportunities
- Lead all elements of program/guideline/website content changes and institute process to ensure content is kept current and that changes are communicated to team
- Perform quality-control checks at the payment/funding level with accountability to ensure accuracy and compliance with program guidelines
- Lead team collaboration efforts through idea-sharing and brainstorming sessions
- Maintain SOPs, clarification & exception trackers, and other account-related training materials
- Support the implementation of department-wide initiatives
- Identify additional opportunities where Ansira can grow with existing and new clients
- Able to flex up or down in job responsibilities as needed
Qualifications:
- Bachelor’s degree in business, communications, journalism, marketing, or related field. Some outside training/continuing education within the field may be needed
- 3-4 years of agency management experience
- Multimedia digital expertise
- Advanced understanding of industry trends and a passion for technological innovation
- Advanced knowledge of programs and products
- Ability to lead, measure success against goals, and challenge team members in an honest, open, and constructive style
- Strong Math, written and verbal communication skills, as well as proven problem-solving and multi-tasking abilities
- Deep Excel knowledge to assist with complex ad hoc reporting analysis (Power BI experience is a plus)
- Ability to organize work, handle multiple tasks and meet deadlines of a 8-12person team.
- Ability to provide proactive, strategic thinking and thought leadership with the agency and to client
- Ability to pivot quickly and reprioritize work based on client needs
- Exceptional client and customer service background
- Comfortable solving conflict internally and externally
- Experience with Microsoft Office applications including Word, Excel, Outlook, PowerPoint
- A natural curiosity and an eager desire to learn
Originally posted on Himalayas