外呼患者排班代表
Outbound Patient Scheduling Representative
职位描述
帮助患者获得他们需要的护理，同时打造有成就感的远程职业。
我们正在寻找积极进取的英语/西班牙语双语患者排班代表，在快节奏、目标导向的环境中茁壮成长。如果你擅长电话沟通，喜欢与人交流，并且知道如何将对话转化为预约，我们很期待与你见面。
在这个职位中，你将主动联系患者，安排重要的预防性和随访医疗预约。你每一次对话都能帮助他人迈向更健康的下一步。
这是一个长期的独立承包商机会，每周支付美元薪资，并有长期发展的潜力。
我们提供的福利
- 每小时5.50美元美元
- 按周支付（滞后支付）
- 全职，每周40小时
- 付费培训
- 长期的独立承包商机会
- 在墨西哥任何地方居家办公
- 加入一个不断扩展的医疗支持项目，未来有扩展机会
你将负责
- 每天拨打125次以上的外拨电话
- 安排预防性和随访医疗预约
- 向患者教育定期医疗的重要性
- 与患者建立信任和良好关系
- 专业地处理异议，同时保持同理心
- 准确记录每次互动
- 达到生产率、质量和预约转化目标
- 保护患者的机密信息并遵守 HIPAA 要求
工作时间
周一至周四：
· 上午8:00 - 晚上7:00 EST
周五：
· 上午8:00 - 下午5:00 EST
排班将在此工作时间内进行。
技术要求（必备）
申请者必须满足以下所有技术要求：
- Windows 11电脑（不支持 Mac）
- 16 GB 内存
- 双显示器
- 摄像头和耳机
- i5处理器或更高版本
- 光纤网络，使用有线连接（以太网线）
- 备用电源解决方案
- Microsoft Teams / Office 365
未达到最低技术要求的申请可能无法进入后续流程。
申请流程
为确保公平和一致性，所有申请者必须完成整个招聘流程。
被选中的申请者将完成：
- 申请表
- 预筛选问卷
- 视频面试
- 实时面试
- 最终面试
请注意：所有简历必须以英文提交，才能考虑此职位。
要求
我们寻找的人
- 英语和西班牙语流利（口语和书面）
- 有…
查看英文原文
Description
Help patients get the care they need while building a rewarding remote career.
We're looking for motivated English/Spanish Bilingual Patient Scheduling Representatives who thrive in a fast-paced, goal-oriented environment. If you're confident on the phone, enjoy connecting with people, and know how to turn conversations into appointments, we'd love to meet you.
In this role, you'll proactively contact patients to schedule important preventative and follow-up healthcare appointments. Every conversation you have helps someone take the next step toward better health.
This is a permanent independent contractor opportunity with weekly USD payments and long-term growth potential.
What We Offer
- $5.50 USD per hour
- Paid weekly in arrears
- Full-time, 40 hours per week
- Paid training
- Permanent independent contractor opportunity
- Work from home anywhere in Mexico
- Be part of a growing healthcare support program with future expansion opportunities
What You'll Do
- Make 125+ outbound calls per day
- Schedule preventative and follow-up healthcare appointments
- Educate patients on the importance of routine healthcare
- Build trust and rapport with patients
- Handle objections professionally while maintaining empathy
- Accurately document every interaction
- Meet productivity, quality, and appointment conversion goals
- Protect confidential patient information and follow HIPAA requirements
Hours of Operation
Monday to Thursday:
· 8:00 AM - 7:00 PM EST
Friday:
· 8:00 AM - 5:00 PM EST
Schedules will fall within these operating hours.
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:
- Application Form
- Prescreen Questionnaire
- Video Interview
- Live interview
- Final Interview
Please note: All resumes must be submitted in English to be considered for this position.
Requirements
We're Looking For Someone Who
- Is fluent in English and Spanish (spoken and written)
- Has outbound calling, appointment setting, sales, or customer service experience
- Is confident speaking with people throughout the day
- Enjoys working toward measurable goals and KPIs
- Can multitask between multiple systems
- Is organized, reliable, and self-motivated
- Communicates with empathy and professionalism
Preferred Experience
- Appointment setting
- Outbound sales
- Healthcare scheduling
- Call center experience
- Salesforce, Five9, or similar CRM/contact center software
Originally posted on Himalayas