网络支持技术员
Network Support Technician
职位简介：
我们正在寻找一名远程网络支持技术员，负责组织网络系统、桌面环境和云服务的日常技术支持和维护。此职位在确保组织内网络基础设施和IT服务的可靠性、性能和安全性方面至关重要。理想的候选人应具备扎实的网络原理基础、有效的故障排除技能，并能以专业且清晰的方式为内部用户提供技术支持。
理想候选人：
理想的候选人是一个积极主动、精通技术的问题解决者，能够在快节奏的环境中独立工作并协作。他们对学习新技术充满热情，并具备良好的客户服务技能，能够远程支持终端用户。他们注重细节、分析能力强且有条理，能够优先处理任务，并用简单明了的语言传达技术问题。
主要职责：
• 为台式机、笔记本电脑、移动设备、打印机和外设提供远程支持和故障排除。
• 及时诊断并解决硬件、软件和网络相关问题。
• 维护和管理路由器、交换机、防火墙及其他网络设备。
• 配置和设置Windows服务器、工作站和网络设备。
• 监控系统性能，进行定期维护，并执行常规系统更新和补丁。
• 安装和维护软件应用程序，包括SaaS平台如Microsoft 365和Google Workspace。
• 管理Active Directory和其他系统中的用户账户和访问权限。
• 支持基于云的服务，包括Microsoft Azure和虚拟桌面环境。
• 排查与IP监控系统及屏幕共享/远程支持工具相关的问题。
• 使用工单系统准确记录问题、解决方案和系统配置。
• 与团队成员和供应商合作，解决升级后的网络问题和项目任务。
• 在需要时为终端用户提供技术指导和培训。
• 确保符合内部IT政策和行业最佳实践。
• 参与网络规划、升级和文档编写工作。
职位类别：
网络工程师
所需技能/优先技能
技能和背景：
• 建议拥有学士学位
• 职业认证，如CompTIA Network+、思科认证网络工程师（CCNA）、微软认证
查看英文原文
Job Summary:
We are seeking a Remote Network Support Technician to provide day-to-day technical support and maintenance of organizational network systems, desktop environments, and cloud services. This role is vital in ensuring the reliability, performance, and security of network infrastructure and IT services across the organization. The ideal candidate will possess a strong foundation in networking principles, effective troubleshooting skills, and the ability to provide technical assistance to internal users with professionalism and clarity.
Ideal Candidate:
The ideal candidate is a proactive, tech-savvy problem-solver who can work independently and collaboratively in fast-paced environments. They are passionate about learning new technologies and possess strong customer service skills to support end users remotely. They are detail-oriented, analytical, and organized, with the ability to prioritize tasks and communicate technical issues in simple terms.
Key Responsibilities:
• Provide remote support and troubleshooting for desktops, laptops, mobile devices, printers, and peripheral devices.
• Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• Maintain and support routers, switches, firewalls, and other network devices.
• Set up and configure Windows Servers, workstations, and network equipment.
• Monitor system performance, conduct regular maintenance, and perform routine system updates and patches.
• Install and maintain software applications including SaaS platforms such as Microsoft 365 and Google Workspace.
• Manage user accounts and access permissions in Active Directory and other systems.
• Support cloud-based services including Microsoft Azure and virtual desktop environments.
• Troubleshoot issues related to IP surveillance systems and screen-sharing/remote support tools.
• Document issues, resolutions, and system configurations accurately using a ticketing system.
• Collaborate with team members and vendors to resolve escalated network issues and project tasks.'
• Provide technical guidance and training to end users when needed.
• Ensure compliance with internal IT policies and industry best practices.
• Participate in network planning, upgrades, and documentation efforts.
Job Category:
Network Engineer
Skill Sets Required / Preferred
Skillset and Background:
• Bachelor’s degree preferred
• Professional certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA) preferred
• Minimum of two years of prior IT experience
• Solid understanding of network fundamentals, such as TCP/IP, OSI model, routing protocols, subnetting, VLANs, and DNS
• Familiar with various network technologies and standards, such as Ethernet, Wi-Fi, VoIP, and VPN
• Able to work with different network operating systems and platforms, such as Windows Server
Technical Knowledge:
Strong understanding of network protocols and fundamentals:
· TCP/IP, OSI Model, routing protocols, VLANs, DNS, DHCP, subnetting, VPN
Proficiency with:
- Routers, switches, firewalls, wireless access points
- Windows Server and Active Directory
- Remote desktop support tools and screen-sharing software
- Network surveillance systems (e.g., IP cameras, NVRs)
- SaaS applications: Microsoft 365, Microsoft Azure, Google Workspace
- CRM platforms: Microsoft Dynamics 365, ACT, or similar
Familiarity with:
- VoIP systems, Ethernet, Wi-Fi standards, cloud-based infrastructure
- Backup and disaster recovery tools
- IT ticketing systems and documentation processes
Originally posted on Himalayas