高级解决方案工程师
Senior Solutions Engineer
职位描述
从首次发现会议到客户在生产环境中运行，这是单一的技术主线。位于商业组织内，与销售、客户成功、产品和工程团队紧密合作，你在合同签订前负责解决方案设计，并在签约后推动交付。连续性是关键：所规划的内容就是所构建的内容。
你将负责的工作包括：
- 与供应链、质量、物流和IT的客户利益相关者进行技术与流程的发现，以了解当前的工作流程、数据来源和限制条件。
- 提供针对每个客户自身流程、产品和发布流程的定制化产品演示，而不是通用脚本，并现场处理技术方面的异议。
- 负责初始解决方案设计和解决方案地图，明确哪些模块适用，需要哪些数据，哪些集成在范围内，哪些是分阶段实施或被排除的。
- 将解决方案设计转化为范围明确、顺序清晰的工作说明书和实施计划，诚实地评估工作量，并在它们成为承诺之前识别出长周期事项。
- 与销售团队合作制定提案和订单表单，确保每项商业承诺都能技术上实现，并标记出无法实现的部分。
- 在交付期间领导解决方案研讨会，根据客户资料指导车道资格配置、指挥中心和自动化产品发布模块的设置，并在上线过程中保持责任。
- 与产品、数据和工程团队协调，安排交付内容，管理技术交接，并将真实的客户模式反馈到产品路线图中。
- 构建可重复使用的资产，包括参考解决方案设计、发现问题库、范围模板和集成模式，以加快未来的合作。
我们寻找的人选包括：
- 5年以上作为解决方案工程师、解决方案架构师或技术客户经理，负责企业软件实施的经验。
- 有经验与跨职能利益相关者进行技术发现，并将需求转化为涵盖售前到上线的端到端解决方案设计。
- 有经验进行实施计划的范围定义和顺序安排，评估工作量，并识别依赖关系和长周期事项。
- 在销售场景中，有为客户定制产品演示并处理技术异议的出色记录。
- 有实际操作经验配置或实施企业软件。
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ABOUT THE ROLE
This customer-facing role connects the solution sold with the work delivered, from initial discovery through implementation and go-live. As part of the Commercial organization, you will partner with Sales, Customer Success, Product, and Engineering to design practical solutions for supply chain and cold chain customers.
WHAT YOU'LL DO
- Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, systems, data, and constraints.
- Deliver tailored product demonstrations and address technical objections using customer-relevant scenarios.
- Own solution designs, including applicable modules, data needs, integrations, scope, and delivery phases.
- Turn designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.
- Support proposals and commercial documents by ensuring commitments are technically deliverable.
- Lead solution workshops, guide software configuration, and remain accountable through customer go-live.
- Coordinate handoffs and deliverables across Product, Data, Engineering, and Delivery teams.
- Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
WHAT WE'RE LOOKING FOR
- At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
- Experience owning solution designs from pre-sales through implementation and go-live, including tailored demonstrations and technical sales discussions.
- Background in supply chain, cold chain, logistics, or quality management, ideally in a regulated industry with compliance and traceability needs.
- Hands-on experience configuring or implementing enterprise software, plus familiarity with data integrations, APIs, and system interoperability.
- Proficiency with design and documentation tools such as Figma or FigJam, and project tracking tools such as Linear or Jira.
- Experience coordinating cross-functional technical delivery and building reusable implementation materials is valuable.
COMPENSATION & BENEFITS
Salary range: $140,000 to $180,000 USD annually. Visa sponsorship is not available.
LOCATION
On-site in Chicago, Illinois, United States.