分析师 - 客户服务
ANALYST - CUSTOMER SERVICE
职责：
▪管理所负责业务线客户的外拨和来电、邮件或咨询
▪通过开放和互动的沟通建立可持续的信任关系
▪确定客户信息是否符合要求
▪使用正确的方法和工具提供准确、有效和完整的信息
▪达到所负责业务线的KPI标准
▪处理投诉并在时限内提供适当的解决方案和替代方案；跟进以确保解决
▪遵守沟通流程、指南和政策
▪尽心尽力地与客户互动
▪记录、维护并提升质量结果，教育客户并提高他们的意识
▪执行管理层随时可能要求的其他职责
技能和资格：
▪至少高中毕业：至少1-2年呼叫中心经验
▪如果完成至少两年大学教育：必须有至少6个月至1年的相关工作经验，最好在BPO或呼叫中心环境
▪对于大学毕业生：应届毕业生即使没有工作经验也接受
查看英文原文
Responsibilities:
▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
▪Build sustainable relationship of trust through open and interactive communications
▪Determine Eligibility of client information to requirements.
▪Provides accurate, valid and complete information by using the right methods and tools.
▪Meet KPIs standard of the assigned Line of Business
▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
▪Follow communication procedure, guidelines and policies
▪Take extra mile to engage the customers
▪Document, maintain and improves quality results and educating the customers and create awareness.
▪Perform other duties which may be required by management from time to time.
Skills and Qualifications:
▪At least a high school graduate: Minimum of 1-2 years of call center experience
▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment.
▪For college graduates: fresh graduates even without work experience is acceptable.
Originally posted on Himalayas