执行助理 – 牙科诊所与个人支持
Executive Assistant – Dental Practice & Personal Support
关于职位
我们正在寻找一位高度有条理、积极主动且善于沟通的行政助理，为一位繁忙的牙医和企业主处理专业和个人事务。
这是一个适合喜欢承担责任、管理多项优先事项并让客户生活更轻松的人士的机会。成功人选将首先专注于收件箱管理、日程安排、行政支持和患者沟通，随着时间推移，还有机会承担更多的业务、营销、网站和诊所管理职责。
该职位最初每周约20小时，随着职责范围的扩大，有可能发展为全职岗位。
主要职责
行政与支持工作
● 管理和整理个人及专业账户的多个电子邮件收件箱
● 监控收到的信息并优先处理重要或紧急的请求
● 管理日历、预约、会议和季度团队评审
● 协调家庭活动、聚餐、预订和个人预约
● 协助处理个人事务，包括账单和其他商定任务
● 保持客户井井有条，确保重要任务不会被遗漏
● 运用良好的判断力确定哪些需要立即处理，哪些可以自行处理
牙科诊所与患者支持
● 监督非正常办公时间收到的患者咨询
● 专业地回复患者邮件和咨询
● 审阅诊所AI自动应答服务转录的信息
● 协助患者进行预约和相关查询
● 识别紧急或可能严重的患者问题并适当上报
● 以冷静、专业和富有同理心的方式与患者沟通
● 在处理敏感患者信息时保持专业性和保密性
沟通与团队支持
● 在需要紧急回复时通过Slack与牙医沟通
● 与诊所团队成员协调合作
● 协助组织内部会议和日程
● 当客户在工作时间无法联系时，作为可靠的联络人
未来职责
随着关系的发展，该职位可能会扩展到：
● 市场支持
● 网站管理和更新
● 更多的诊所行政工作
● 患者沟通和后续跟进
● 更广泛的业务行政工作
● 添加
查看英文原文
About the Role
We are looking for a highly organised, proactive, and personable Executive Assistant to
support a busy dentist and business owner with both professional and personal
responsibilities.
This is an ideal opportunity for someone who enjoys taking ownership, managing multiple
priorities, and making their client's life easier. The successful candidate will initially focus on
inbox management, scheduling, administrative support, and patient communication, with the
opportunity to take on additional business, marketing, website, and practice-management
responsibilities over time.
The role will begin at approximately 20 hours per week, with the potential to grow into a
full-time position as the scope of responsibilities expands.
Key Responsibilities
Executive & Administrative Support
● Manage and organise multiple email inboxes across personal and professional accounts
● Monitor incoming messages and prioritise important or time-sensitive requests
● Manage calendars, appointments, meetings, and quarterly team reviews
● Coordinate family events, dinners, reservations, and personal appointments
● Assist with personal administration, including bills and other agreed tasks
● Keep the client organised and ensure important tasks don't fall through the cracks
● Use good judgement to determine what requires immediate attention and what can be
handled independently
Dental Practice & Patient Support
● Monitor patient enquiries received outside normal office hours
● Respond professionally to patient emails and enquiries
● Review transcribed messages from the practice's AI answering service
● Assist patients with scheduling and appointment-related queries
● Identify urgent or potentially serious patient matters and escalate them appropriately
● Communicate with patients in a calm, professional, and empathetic manner
● Maintain professionalism and confidentiality when handling sensitive patient information
Communication & Team Support
● Use Slack to communicate with the dentist when an urgent response is required
● Coordinate with members of the practice team
● Help organise internal meetings and schedules
● Act as a reliable point of contact when the client is unavailable during working hours
Future Responsibilities
As the relationship develops, there is potential for the role to expand into:
● Marketing support
● Website management and updates
● Additional practice administration
● Patient communications and follow-ups
● Broader business administration
● Additional executive and personal support
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
What We're Looking For
The ideal candidate will be:
● Highly organised with excellent attention to detail
● Proactive and able to work independently without constant supervision
● Comfortable managing multiple inboxes and calendars
● An excellent written and verbal communicator
● Confident communicating directly with patients and clients
● Professional, friendly, and personable
● Comfortable handling confidential information
● Able to prioritise tasks and recognise when something requires escalation
● Adaptable and willing to take on new responsibilities as the role develops
● Comfortable working U.S. Eastern Time hours
Preferred Experience
Experience in any of the following would be highly beneficial:
● Executive or Personal Assistance
● Medical or dental administration
● Patient coordination or medical reception
● Healthcare customer service
● Managing multiple email accounts
● Appointment scheduling
● Practice administration
● Marketing or website management
Dental or broader healthcare experience is a strong advantage, but not essential. Training
and support will be provided where required.
Language & Communication Requirements
Because this role involves communicating directly with patients, strong spoken and written
English is essential.
We’re specifically looking for someone who can communicate naturally and professionally over
the phone and via email, with clear, easily understood spoken English.