技术支持专家 德语讲者

We are looking for Technical Support Specialist - this is a WFH opportunity
As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.
Key Responsibilities:

• Provide high-quality customer support for network-related issues and inquiries.

• Manage and resolve network issues, utilizing your IT and network expertise.

• Support ticketing processes and ensure timely resolution of customer concerns.

• Coordinate with network engineering teams to address customer network needs.

• Demonstrate strong customer orientation and multitasking abilities.

• Effectively communicate with customers, providing clear and timely updates.

• Apply time management skills to prioritize tasks and achieve results.

Qualifications:

• 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.

• Strong background in IT and customer support, with a solid understanding of network knowledge.

• CISCO certification is preferred.

• Proficiency in network engineering for customer networks.

• Excellent customer orientation, multitasking skills, and time management abilities.

• Result-oriented with strong communication skills.

• Fluent in German and English at a C1 level.

Remuneration:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A supportive and dynamic work environment.

Originally posted on Himalayas