客户成功协调员
Customer Success Coordinator
这是一份远程职位。
一家快速扩张的房地产投资和管理集团正在寻找一位充满活力、完全远程的客户成功协调员，作为他们核心运营引擎。工作时间为周一至周五（英国时间08:00–16:00或09:00–17:00，含1小时午休），您将加入一个真实、高效且协作的远程团队，重视相互支持和直接沟通。直接向高级运营管理层汇报，并与团队领导共同工作，您将对正在进行的房产交易中的案件进展负责——推动交易从初始指示到法律完成、行政设置和项目交接。这份长期职位为准备扎根、承担全部运营责任并真正掌控该职位的人士提供稳定性和成长机会。无需事先了解英国房地产法律知识——我们会提供完整培训，我们更看重个性、动力、组织耐力和流程纪律性。
职责：
交易与案件进展
· 负责房产交易、再融资和组合行政更新的主动案件管理。
- 不断跟进律师、贷款人和经纪人，确保交易在各个里程碑之间顺利推进，不被搁置。
- 早期识别停滞案件——在问题出现的第一周就向内部领导报告延迟，而不是等到变得紧急时才报告。
利益相关者与文件协调
· 直接与英国律师、经纪人和外部合作伙伴联系，请求、验证并收集所需文件。
- 保持严格的文件管理：确保100%的房产文件和照片按正确命名规范保存。
- 跟踪现有房产组合中即将到达的关键财务里程碑，供内部审查。
房产入职与设置
· 负责交易完成后入职：开设公用事业账户、地方当局市政税和建筑保险。
- 协调管理中的房产的主动沟通渠道。
- 跟踪正在进行的房产开发项目，并将运营进展转化为清晰、主动的更新报告给公司董事。
完美的系统管理
· 在核心系统（CRM、共享驱动器和项目跟踪器）中保持100%实时、最新的记录。
- 按时向公司管理层提交每周案件更新报告。
要求
- 丰富经验：5年以上相关工作经验
查看英文原文
This is a remote position.
A rapidly expanding property investment and management group is looking for a vibrant, fully remote Customer Success Coordinator to serve as their central operational engine. Working Monday to Friday (08:00–16:00 or 09:00–17:00 UK time, with a 1-hour lunch break), you will join an authentic, high-energy, and collaborative remote team that values mutual support and straightforward communication. Reporting directly to senior operational management and working alongside team leaders, you will take single-point ownership of case progression across active property transactions—driving deals from initial instruction right through to legal completion, administrative setup, and project handovers. This permanent position offers long-term stability and growth for someone ready to plant their roots, take full operational ownership, and make the role their own. No prior UK property law knowledge is required—full training is provided, as we prioritise personality, drive, organisational stamina, and process discipline. Responsibilities: Transaction & Case Progression
· Own active case management across property transactions, refinances, and portfolio administrative updates.
- Relentlessly chase conveyancers, solicitors, lenders, and brokers to ensure deals move between milestones without sitting untouched.
- Identify stalling cases early—flagging delays to internal leadership the week they start, not the week they become urgent.
Stakeholder & Documentation Coordination
· Liaise directly with UK solicitors, brokers, and external partners to request, verify, and gather required documentation.
- Maintain strict document hygiene: ensure 100% of property documentation and photos are saved with correct naming conventions.
- Track upcoming key financial milestones on existing portfolio properties for internal review.
Property Onboarding & Setup
· Own post-completion onboarding: set up utility accounts, local authority council tax, and building insurance.
- Coordinate active communication channels for properties under management.
- Track active property development projects and translate operational progress into clear, proactive updates for company directors.
Flawless System Administration
· Maintain 100% current, real-time records across core systems (CRM, shared drives, and project trackers).
- Deliver weekly case update reports to company leadership on schedule.
Requirements
- Proven Experience: 5+ years of experience in a high-volume administration, case management, project coordination, or senior operations role. Experience supporting UK or international clients remotely is highly advantageous.
- System & Tracker Proficiency: Comfortable managing high-volume data in CRM platforms, project management systems, Google Workspace, and live tracking sheets. Must be tech-agile.
- Communication Skills: Flawless written and spoken English. You write updates that are clear, professional, and proactive enough that directors rarely need to ask follow-up questions.
Dedicated Remote Setup:
· A quiet, professional home office environment free from background noise.
- Meticulously reliable high-speed fibre internet.
- Robust backup power (Inverter/UPS) and secondary connectivity to combat load-shedding.
- Modern laptop/PC, high-quality headset, and clear webcam.
This role requires a very specific balance: someone decisive enough to drive every case forward, yet disciplined enough to respect client boundaries.
· Relentless Case Progression: You treat a case going quiet for more than a few days as a signal to act, not a signal to wait. You chase outstanding documentation without needing to be reminded.
- Process & Tracker Discipline: You are structured, rigorous, and detail-focused. You rely on CRMs, task management platforms, and live trackers as your primary working tools, never relying on memory.
- Channel Confidence: You pick up the phone or jump on a call when that is the fastest way to unblock a case, following up every conversation in writing so there is always a clear record.
- Decisive, but Clear on Boundaries: You drive everything within your remit relentlessly. However, you recognise decisions that belong strictly to senior leadership (financial terms, commitments, contract signatures) and escalate them promptly.
Benefits
- Future Bonus Potential: Scope for inclusion in a performance-linked bonus scheme once trained and established.
- Centralised Team Integration: Fully embedded in a supportive centralised team with comprehensive training from the ground up.
Originally posted on Himalayas