Care Concierge / Patient Intake Coordinator
罗克星正在招募一个快速增长的远程医疗公司，专注于让自闭症和 ADHD 护理更容易获得，更快，对家庭更少压力。通过现代技术支持的护理模式，他们帮助患者以更大的清晰度，沟通和支持来导航评估和治疗。他们是一个小而高度协作性的团队，重视了承担责任，响应能力，运营清晰度和冷静执行在压力下。关于角色 他们寻找一个高度组织，同情心态和富有资源的护理监护员 /病人摄入协调员，作为病人和家人的首要接触点。目的是确保患者获得他们亲人所需的服务和同情水平。这一角色结合了客户支持，安排，协调，病人沟通，临床医生协调，行政后续和运营解决问题。他们将帮助家庭：· 计划评估 · 完成必要文件工作 · 导航保险和入口要求 · 在整个过程中了解下一步 · 保持信息 能够明确沟通，保持组织性和冷静地引导对话前进将在整体患者经验中发挥重要作用。这不是被动的呼叫中心角色。他们正在寻找一个能批判性思考，仔细遵循结构化工作流程，同时管理多个移动部件并独立运作的人。关键责任 该角色是公司通过电话，电子邮件和实时聊天来为病人和家人的首要接触点：·安排和协调诊断评估 ·收集和验证接入信息，保险详情以及所需文件 · 随访患者关于缺失表单或约会要求 · 专业地和同情地回答病人的问题和关切 · 在内部系统中保持准确的记录和文档 · 与操作和临床团队协调解决时间安排或工作流程问题 · 研究并提供诊断后支持资源，当需要时 ·帮助识别经常出现的运营问题，建议改善工作流程
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Rockstar is recruiting for a fast-growing remote healthcare company focused on making autism and ADHD care more accessible, faster, and less stressful for families. Through a modern, tech-enabled care model, they help patients navigate evaluations and therapy with greater clarity, communication, and support. They are a small, highly collaborative team that values ownership, responsiveness, operational clarity, and calm execution under pressure.
About the Role
They are looking for a highly organized, empathetic, and resourceful Care Concierge / Patient Intake Coordinator to serve as the primary point of contact for patients and families throughout their care journey. The aim is to ensure patients receive the level of service and compassion one would want for their loved ones.
This role combines customer support, scheduling, coordination, patient communication, clinician coordination, administrative follow-through, and operational problem-solving.
They will help families:
- Schedule evaluations
- Complete required paperwork
- Navigate insurance and intake requirements
- Understand next steps
- Stay informed throughout the process
Many of the families spoken with may already feel overwhelmed, confused, or frustrated before reaching the company. The ability to communicate clearly, stay organized, and calmly guide conversations forward will play a major role in the overall patient experience.
This is not a passive call center role. They are looking for someone who can think critically, follow structured workflows carefully, manage multiple moving parts at once, and operate independently in a remote environment.
Key Responsibilities
The role serves as the primary point of contact for the company's patients and families via phone, email, and live chat:
- Schedule and coordinate diagnostic evaluations
- Collect and verify intake information, insurance details, and required documentation
- Follow up with patients regarding missing forms or appointment requirements
- Respond professionally and empathetically to patient questions and concerns
- Maintain accurate records and documentation within internal systems
- Coordinate with operations and clinical teams to resolve scheduling or workflow issues
- Research and provide post-diagnosis support resources when needed
- Help identify recurring operational issues and suggest workflow improvements
What They're Looking For
Required Qualifications
- Strong written and spoken English communication skills
- Excellent organizational skills and attention to detail
- Ability to remain calm and professional in high-volume or emotionally sensitive situations
- Comfortable managing multiple conversations and tasks simultaneously
- Reliable remote work setup with high-speed internet
- Backup power and backup internet solution available during outages
- Ability to work primarily during US business hours
- Comfortable working independently within a structured remote workflow
Preferred Qualifications
- Previous healthcare support, patient coordination, or customer service experience
- Experience working remotely in fast-paced environments
- Familiarity with tools such as Slack, Google Workspace, Zendesk, Intercom, or EHR systems
- Basic understanding of healthcare or insurance terminology
What They Offer
- Fully remote work environment
- Competitive monthly compensation
- A supportive and collaborative startup team
- Opportunity to help shape and improve patient experience operations
- Meaningful work supporting families through important healthcare decisions
- High-autonomy environment focused on results, communication, and accountability
- Zero micromanagement
Application Process
All applicants will complete:
- A short application questionnaire
- A brief video interview with the recruitment team
- A final interview with the hiring manager
- If all goes well, an offer of employment
They review applications carefully and prioritize candidates who demonstrate strong communication, professionalism, operational thinking, and attention to detail. They look forward to hearing from applicants.
The company is committed to building an inclusive and supportive remote work environment for talented professionals globally.
Originally posted on Himalayas