客户成功与洞察总监
Director of Customer Success & Insights
这是一个远程职位。
每一次客户互动都在讲述一个故事。
有些揭示了哪些方面有效，有些则发现了改进的机会。优秀的企业不只是倾听客户——他们将这些洞察转化为更好的决策。
我们正在寻找一位能够连接客户与业务的领导者。
该职位负责确保客户成功采用和实施我们的解决方案，同时将客户体验、反馈和运营洞察转化为有意义的建议，帮助塑造组织的未来。
你将与客户、内部团队和高管紧密合作，确保我们持续提升服务客户的方式并推动业务增长。
你将负责
· 领导客户上手和实施，确保客户实现可衡量的价值
- 与业务负责人和关键客户利益相关者建立信任关系
- 监测客户采用情况，早期发现风险，并制定提升长期成功的策略
- 收集客户反馈、运营观察和实施洞察，识别组织内的趋势
- 将客户洞察转化为可执行的建议，以改进产品、服务、流程和整体客户体验
- 与领导层合作，确保客户情报影响业务决策
- 建立可扩展的客户成功框架、实施手册和最佳实践，以支持长期增长
要求
我们寻找一位天生会问“为什么”的人
不仅仅是：
“发生了什么？”
如果你有以下经历，可能会非常适合：
- 领导过客户成功、实施、咨询或业务转型项目
- 直接与业务负责人或高管利益相关者合作过
- 帮助客户实现可衡量的运营或业务改进
- 在客户体验中识别出模式，并将其转化为有意义的商业建议
- 建立强大的跨职能关系以改善客户成果
如果有以下经验会是加分项
· 咨询或实施服务经验
- 客户成功平台或CRM系统经验
- 业务流程改进或运营管理咨询经验
- 高管汇报和演示经验
- 多地点、特许经营、酒店、零售或服务型组织经验
如果你……
· 天生好奇，喜欢探究客户挑战背后的“为什么”
查看英文原文
This is a remote position.
Every customer interaction tells a story.
Some reveal what's working. Others uncover opportunities to improve. The best organizations don't just listen to customers—they turn those insights into better decisions.
We're looking for a leader who can bridge the gap between our customers and our business.
This role is responsible for ensuring customers successfully adopt and implement our solutions while transforming customer experiences, feedback, and operational insights into meaningful recommendations that help shape the future of the organization.
You'll work closely with customers, internal teams, and executive leadership to ensure we're continuously improving how we serve our customers and grow our business.
What You'll Own
· Lead customer onboarding and implementation to ensure customers achieve measurable value
- Build trusted relationships with business owners and key customer stakeholders
- Monitor customer adoption, identify risks early, and develop strategies that improve long-term success
- Gather customer feedback, operational observations, and implementation insights to identify trends across the organization
- Turn customer insights into actionable recommendations that improve products, services, processes, and the overall customer experience
- Partner with leadership to ensure customer intelligence influences business decisions
- Build scalable customer success frameworks, implementation playbooks, and best practices that support long-term growth
Requirements
What We're Looking For
We're looking for someone who naturally asks"Why?"
Not just:
"What happened?"
You may be a great fit if you've:
- Led customer success, implementation, consulting, or business transformation initiatives
- Worked directly with business owners or executive stakeholders
- Helped customers achieve measurable operational or business improvements
- Identified patterns across customer experiences and translated them into meaningful business recommendations
- Built strong cross-functional relationships to improve customer outcomes
Bonus Points If You Have Experience With
· Consulting or implementation services
- Customer Success platforms or CRM systems
- Business process improvement or operational consulting
- Executive reporting and presentation
- Multi-site, franchise, hospitality, retail, or service-based organizations
You'll Thrive Here If You...
· Are naturally curious and enjoy uncovering the "why" behind customer challenges
- Think like a business consultant rather than a traditional account manager
- Balance empathy with strategic thinking
- Build trusted relationships with customers and internal leaders alike
- See patterns, connect dots, and turn insights into action
Benefits
Why Join Us?
This is more than a customer success role.
You'll help leadership understand what's happening across our customers, identify opportunities before they become problems, and influence decisions that shape the future of the business.
If you're excited by the idea of turning customer experiences into business intelligence—and helping an organization continuously improve—we'd love to hear from you.
-HMO
-Paid Leaves
Originally posted on Himalayas