EL1 Senior Platform Infrastructure Manager
澳大利亚居住在澳大利亚的公民只会获得基本许可。工作详细角色：EL1平台运营负责人，NDIA 技术服务部门正在开展重大工作计划，以提供创新型适合需要的 ICT 基于解决方案来改善国家残疾保险计划。我们正在进行一个主要的工作项目，涉及多项包括当前行业领先技术的一系列项目，包括销售力量作为核心组成部分。科技服务部的计划支付和平台分支寻求经验丰富且充满活力的平台支持领导者加入我们的动态步伐团队。关键职责和责任 领导和管理负责实现高度复杂且业务关键的企业 CRM 平台的高级平台工程师团队。简化并提高启动模式的效率和有效性 ·人员管理，包括工作分配，辅导，培训和升级技能。·为所有启动活动制定过程，文件和实施以确保对所有利益相关者提供一致，高效和有效的服务。·应对重大事件，并在内部和外部供应商中代表总局。· 与外部供应商和内部 ICT 团队合作，以根据需要推进平台启动活动并获得 ICT 服务。·执行测试活动的协调，各利益相关者签署以及变化咨询委员会 (CAB) 代表力进行启用发布。·与分支部门其他部门协调，包括释放管理，测试，建筑，平台和数字交付来管理关键路径和多个利益相关方和并行发行的列车。·促进积极的团队文化，鼓励成员之间的协作，知识共享和尊重，使个人感觉，赋权，支持和信任自己的角色。· 提供清晰的运营领导力和对 Salesforce 平台负责性。·通过改善流程，文档和培训标准化和成熟启动模式。· 实现主动管理平台风险，依赖性和发布周期。· 平台稳定性和减少了平台稳定性与可靠性，影响关键客户服务。·提高释放管理和变革治理，加速实现平台启用改进。·提高员工参与度和生产率。
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Job details
Role: EL1 Platform Operations Lead
The NDIA, Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.
We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Scheme Payments & Platform Branch part of the Technology Services Division seeks an experienced and energetic Platform Support Lead to join our dynamic fast-paced team.
Key duties and responsibilities
Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform. Streamline and improve the efficiency and effectiveness of the enablement model
- Management of staff, including work allocation, mentoring, training and upskilling.
- Process development, documentation and implementation for of all enablement activities to ensure consistent, efficient, and effective delivery for all stakeholders.
- Respond to major incidents and represent the directorate internally and with external vendors
- Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required.
- Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation for enablement releases.
- Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths and multiple stakeholders and parallel release trains.
- Promote a positive team culture that encourages collaboration, knowledge sharing and respect between members and enables individuals to feel, empowered, supported and trusted in their roles.
- Provide clear operational leadership and accountability for the Salesforce platform.
- Standardise and mature the enablement model through improved processes, documentation, and training.
- Enable proactive management of platform risks, dependencies, and release cycles.
- platform stability and reduced platform stability and reliance, impacting key customer-facing services.
- Improve release management and change governance, accelerating delivery of platform enablement improvements.
- Improve staff engagement and productivity
- Reduce reputational risk if platform outages or service interruptions impact customer or stakeholder confidence
- Reduce risk to enterprise-wide critical functions and projects
- Increase security of the Salesforce platform by championing a pro-active approach to security patching, pen testing and security maturity assessments
- Leading and co-ordinating the relationship with CyberOps and Cyber GRC to strengthen our overall security posture
- Deep Salesforce platform expertise (Service Cloud, Experience Cloud, Integrations
- Technical leadership experience in managing senior support engineers.
- Strong vendor management and stakeholder engagement skills across ICT and business divisions.
- Proven capability in major incident response, change governance, and release coordination
- Strong grasp of the Salesforce SDLC including DevOps, CICD and platform enablement
Originally posted on Himalayas